Mike Pender

My great experience started with Sam on the phone . I arrived and was helped by Jefferson. I found him helpful and friendly and zero high pressure. I then dealt with Mike the manager and Lap the busine I arrived and was helped by Jefferson. I found him helpful and friendly and zero high pressure. I then dealt with Mike the manager and Lap the business manager . Both super knowledgeable and helpful. I drove 55 minutes to buy a used car here and will happily do it again. This is a great dealership to do business with and this coming from a former 23 year car business employee More

by race0053 Verified Customer Verified Customer

Report | Print

Had a seamless experience purchasing my new car at Colonial VW. Would recommend to others. Colonial VW. Would recommend to others. More

by kylecarlin Verified Customer Verified Customer

Report | Print

We were very pleased with the service and the help I had left my wallet in the car and had thought I had lost it but one of the technicians returned it to me what a relief that was thanks again for the grea left my wallet in the car and had thought I had lost it but one of the technicians returned it to me what a relief that was thanks again for the great service More

by nnolster179 Verified Customer Verified Customer

Report | Print

Had a great experience with the colonial Volkswagen service group. Stellar service through their service department. service group. Stellar service through their service department. More

by REINERLUNA Verified Customer Verified Customer

Report | Print

Always a great experience working with Bill. I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me eve I recently had some auto body work done on my Taos and while it was there, Bill coordinated to have work done related to a VW recall - without me even asking. Mike was a huge help in coordinating to fix a factory auto body defect, securing a rental to cover the three days the car was out at the shop. Overall great experience with service at Colonial! More

by K.Hauv Verified Customer Verified Customer

Report | Print

Always a great experience at Colonial Volkswagen. Friendly and easy going service advisors with no pressure. Friendly and easy going service advisors with no pressure. More

by Pilot14 Verified Customer Verified Customer

Report | Print

I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More

by rwurtzel23 Verified Customer Verified Customer

Report | Print

Very pleasant and courteous staff. We always felt welcome coming in. Eric was especially great to work with! We always felt welcome coming in. Eric was especially great to work with! More

by Holly Kasper Verified Customer Verified Customer

Report | Print

I had an excellent experience working with Marc at Colonial VW, he was very personable and knowledgable-he and the rest of the team made the car buying process easy! Colonial VW, he was very personable and knowledgable-he and the rest of the team made the car buying process easy! More

Report | Print

Excellent overall experience. Highly recommend this dealership. Knowledgeable staff. Professional and courteous staff. Definitely not a high pressure experience. They take the tim Highly recommend this dealership. Knowledgeable staff. Professional and courteous staff. Definitely not a high pressure experience. They take the time to make sure you’re in the best car for you…the customer! More

by jpbergquist Verified Customer Verified Customer

Report | Print