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Colonial Volkswagen of Westborough
Westborough, MA
2,829 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,829 reviews
February 06, 2025
Friendly staff. Attentive to issue needing service. Waiting for needed part to arrive before done. Attentive to issue needing service. Waiting for needed part to arrive before done. More
by JEAUGER623
Verified CustomerEmployees Worked With
February 06, 2025
My experience was most positive in purchasing a new vehicle. The salesman was very informative explaining the workings of the model I was interested in. Our meeting moved along well through a test dr vehicle. The salesman was very informative explaining the workings of the model I was interested in. Our meeting moved along well through a test drive to the price discussions. My salesman, Aamir, introduced me to Mike Pender, Sales Manager, and between the three of us we completed the sale that same afternoon. No pressure, just good professional dialogue. I'm very satisfied and would recommend your dealership to anyone in the market for a new vehicle. More
by rosehips21
Employees Worked With
Other Employees :
Mike Pender, who also handled the financial portion.
February 04, 2025
Aways greeted with a smile and a Hello. Work is completed on time and always kept up to date on the process Work is completed on time and always kept up to date on the process More
by RMCGINNITY
February 04, 2025
I had a great experience at this dealership. I felt as though I was welcomed, everyone was friendly. I didn’t feel rushed or pushed into a decision, and I feel like they worked with me to get to I felt as though I was welcomed, everyone was friendly. I didn’t feel rushed or pushed into a decision, and I feel like they worked with me to get to a price I was happy with. I would definitely recommend. Patrick and Brendan were so nice to work with. Thank you guys!!! More
by beccasparrow995
February 03, 2025
Prompt, efficient service, as usual. Appointment began and ended at requested time and all service was performed as expected. Appointment began and ended at requested time and all service was performed as expected. More
by elliehstone
Employees Worked With
February 02, 2025
Fair dealership and came through with the agreed upon agreement. Good service fair pricing. Would recommend. agreement. Good service fair pricing. Would recommend. More
by vinsmith2013a
January 31, 2025
The folks in the service department were responsive and accommodating. Great experience for the entire process accommodating. Great experience for the entire process More
by matthew.pedone
January 31, 2025
Always please with the service I receive at Colonial. Jonathan in the service dept is a great representative for your company. I'm sure the other employees are wonderful as well, but he is the point of Jonathan in the service dept is a great representative for your company. I'm sure the other employees are wonderful as well, but he is the point of contact for service. More
by SEWELLMT01
Employees Worked With
January 29, 2025
Dylan provides exceptional service. The entire staff is competent and are technically well versed. They are a credit to Colonial VW The entire staff is competent and are technically well versed. They are a credit to Colonial VW More
by RichB
January 29, 2025
My ID4 electric was not starting. I had it towed to Colonial Volkswagen. Dylan called me the next morning to discuss the issue. The car was with you for almost a week. Dylan kept me u I had it towed to Colonial Volkswagen. Dylan called me the next morning to discuss the issue. The car was with you for almost a week. Dylan kept me updated as to the progress daily and offer a loaner if I needed one. Dylan was pleasant and responsive. More
by mcvecc
Employees Worked With
