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Colonial Volkswagen of Westborough
Westborough, MA
2,727 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,727 reviews
September 10, 2024
The service department ran by Billy is top notch. His guys go above and beyond to always accommodate your needs. They are so friendly and knowledgeable. My family has Been coming here for over 20 yea His guys go above and beyond to always accommodate your needs. They are so friendly and knowledgeable. My family has Been coming here for over 20 years.. so that should tell ya something!! Go no where else! More
by Wales
Verified Customer
September 10, 2024
Ramon was most helpful in assisting with what I explained I wanted. He did not pressure me into anything and was very professional. I would buy another car from Ramon! I wanted. He did not pressure me into anything and was very professional. I would buy another car from Ramon! More
by kepa418
September 09, 2024
The Service Department diagnosed the problem with the car very promptly. Dylan Begin explained the problem in a very clear, easy to understand manner. Some parts needed to be ordered from VW. The car was rea very promptly. Dylan Begin explained the problem in a very clear, easy to understand manner. Some parts needed to be ordered from VW. The car was ready when promised. I have been a satisfied customer for 8 years. More
by blackbird
Employees Worked With
September 08, 2024
A great experience from start to finish They had the car in the color I wanted , financing was quick and easy, and the price was right on. in the color I wanted , financing was quick and easy, and the price was right on. More
by daniel.oconnell
September 06, 2024
Colonial always does a great job, very happy with the service and experience overall, thank you service and experience overall, thank you More
by RMETIVIERJR
Employees Worked With
September 06, 2024
Professional, courteous, informative, simple and fast transaction. Amir was flexible, accommodating, and helpful. Great car buying experience. transaction. Amir was flexible, accommodating, and helpful. Great car buying experience. More
by selvi.oyola
September 05, 2024
Colonial VW has continually been a trusted dealership for me the past 4 years. They are always honest and up front. Only having my best interest when servicing my vehicle or with the purchase of a vehicle. me the past 4 years. They are always honest and up front. Only having my best interest when servicing my vehicle or with the purchase of a vehicle. More
by mcollinsxx85
Employees Worked With
Other Employees :
Scott W. Bregnard Jr.
September 05, 2024
When I brought my car in for an oil change and replace a bulb the service person came back and told me that they couldn't do it as the plug/bolt was stripped or something and I would need a new oil pan that bulb the service person came back and told me that they couldn't do it as the plug/bolt was stripped or something and I would need a new oil pan that would cost approx $700. I did get the bulb changed but decided to bring my car to my local mechanic. The plug was replaced and my oil changed with no problem with the oil pan. My mechanic also noted that whoever changed the bulb didn't secure the cover for it. I was out of there with the cost of an oil change. This is why I'm leery to bring my older car to the dealership for service. More
by seegee@comcast.net
Employees Worked With
I don't know who the service person was that diagnosed the issue
September 05, 2024
Colonial always does a great job, very happy with the service and experience overall, thank you service and experience overall, thank you More
by jimmy
