Cobb County Toyota - Service Center

Horrible experience with service dept. I called for a price on a 40,000 mile service, The service rep quoted me a"sale"price of $44.99, after I gave him the specifics of my car. I have had I called for a price on a 40,000 mile service, The service rep quoted me a"sale"price of $44.99, after I gave him the specifics of my car. I have had my car serviced there many times prior. When I arrived the female service rep said it would be $99 !!! She said that was the price for regular oil not synthetic. When I explained my phone conversation she said it does not matter, he quoted the wrong price. Even though any service rep should have known that my model uses that kind of oil. The best part was when she said I could have the price if they put In regular oil, even though the manual said NOT to use it! The manager was of no help and inferred that I was lying and also said I could have the regular oil if I wanted. They cannot be trusted!! More

Worst Service Department Experience I Have Ever Had I have been an owner of a 2008 Toyota Camry since brand new and this is by far the worst experience that I have had in the service department. I had t I have been an owner of a 2008 Toyota Camry since brand new and this is by far the worst experience that I have had in the service department. I had to wait 2 hours for just a basic oil change and then have them tell me that there are several things wrong with my car (other than my oil consumption problem)that are just not true. I am very disappointed in this service department. I have never had to wait this long for just a basic oil change. Where I am to go to get my 2008 TOYOTA CAMRY Serviced Correctly? My parents are having the same issues when they get their 2008 TOYOTA CAMRY serviced. More

Service Consultant Winston Anderson Winston Anderson does a great job providing excellent customer service at Cobb Toyota. He is very professional and courteous. He is a great asset to Winston Anderson does a great job providing excellent customer service at Cobb Toyota. He is very professional and courteous. He is a great asset to that service team. More

Misdiagnosed Cruise Control Comp-Costs Customer, not Deaer Paid Cobb County Toyota for inaccurate diagnosis of faulty cruise control computer. After the misdiagnosis I noticed that my parking lights were no l Paid Cobb County Toyota for inaccurate diagnosis of faulty cruise control computer. After the misdiagnosis I noticed that my parking lights were no longer flashing when engaging/disengaging alarm system. Immediately reported it to Cobb County Toyota, where they made excuses and denied responsibility. The only thing worse was when their service manager, Jimmy, eluded to time spent by their technicians being more valuable than the customers, as I spent four days of my time dropping the car off for continued misdiagnosis. More

Winston knows how to take care of his customers! I went in for an oil change and to have a noise related to my steering column checked out. Unfortunately, it was a very expensive fix, but Winston And I went in for an oil change and to have a noise related to my steering column checked out. Unfortunately, it was a very expensive fix, but Winston Anderson did everything he could to make it as affordable as possible. He also provided a rental car for me while the car was in the repair shop. His customer service skills were great and I'm glad I had the opportunity to work with him. He went above and beyond. -dd More

Fantastic Customer Service!!! J.Paul Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a factory alternator as I was covered under my pre-owned certified policy. I will never buy a car that is not certified. Toyota stood by what they said, But besides the money the kindness shown to me from all was great the entire service department.was very kind and it goes a long way with me!!!!! , More

pleased customer I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keep I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keeper. Thanks! More

Best Customer Service Ever!! Can't say enough about Jimmy Smith, my service manager! I really wish I could clone him and bring him to my job. He is AWESOME!!!! Always smiling a Can't say enough about Jimmy Smith, my service manager! I really wish I could clone him and bring him to my job. He is AWESOME!!!! Always smiling and going above and beyond to make sure I'm 200% satisfied with my service visit(s) from the beginning to the end. Thank you Cobb County Toyota for having Jimmy Smith as part of you staff!!!! More

Best dealership ever. Going to cobb county Toyota to have the service done on my car is always an enjoyable experience. Jimmy smith always makes sure I get the best service Going to cobb county Toyota to have the service done on my car is always an enjoyable experience. Jimmy smith always makes sure I get the best service in the perfect amount of time. I will always use Toyota and will always trust my car with Jimmy Smith More

nails I recently got a low tire light appear on my dashboard i went to Cobb County Toyota and a man named charles helped me air up my tires. upon closer in I recently got a low tire light appear on my dashboard i went to Cobb County Toyota and a man named charles helped me air up my tires. upon closer inspection he noticed that one of my tires had a giant nail sticking out of it. luckily it was repairable and they got it taken care of within 15 minutes or so. If i would of taken it to a gas station and filled it myself i probably would of not even noticed it. More