Cobb County Toyota - Service Center

JC treated me with disregard and made me feel like I was an idiot. Service was great and they took care of the problem quickly. an idiot. Service was great and they took care of the problem quickly. More

Since I couldn't speak English, he used Google Translate to explain the repair details and priorities concisely. He was very kind and polite. I am Japanese. After all, Toyota was wonderful, and I felt at ea to explain the repair details and priorities concisely. He was very kind and polite. I am Japanese. After all, Toyota was wonderful, and I felt at ease even in a foreign country. I ended up waiting for four hours, but the waiting room was comfortable and the coffee was refilled frequently. I thought it was rare in America that the restrooms were clean. More

Waiting 10 minutes before being knowing that I came for service. Giving unnecessary recommendations to get new parts . service. Giving unnecessary recommendations to get new parts . More

Very polite and professional. She explained everything I asked her for including future needs for my other car. She explained everything I asked her for including future needs for my other car. More

Horrible customer service and communication about my car which was kept for two days. Zack Claybrooks was the general manager I spoke with and was extremely rude to me during our interaction. He told me tha which was kept for two days. Zack Claybrooks was the general manager I spoke with and was extremely rude to me during our interaction. He told me that I didn’t need to come back there and I can get my car serviced at a different dealership. High is exactly what I will be doing so that I will never experience this again. More

Quick and pleasant to work with. I certainly would recommend Toyota to everyone. Thank you. I certainly would recommend Toyota to everyone. Thank you. More

HAD VEHICLE FOR TWO DAYS AND DID NOT KNOW WHAT THE PROBLEM WAS - HAD TO CALL TOYOTA. RECEIVED CALL VEHICLE IS READY. PICKED UP THE VEHICLE AND IT IS STILL NOT FIXED. NO EXPLANATION AS TO WHAT THE PROB PROBLEM WAS - HAD TO CALL TOYOTA. RECEIVED CALL VEHICLE IS READY. PICKED UP THE VEHICLE AND IT IS STILL NOT FIXED. NO EXPLANATION AS TO WHAT THE PROBLEM WAS AND HOW IT WAS FIXED JUST A PERSON TO HAND ME THE KEYS ON PICKUP. AFTER PICKUP AND TRYING TO SEE IF THE VEHICLE WAS REPAIRED OR NOT - IT WAS NOT - NO DIFFERENCE FROM WHEN I DROPPED IT OFF. VERY UNHAPPY AND DISSATISFIED CUSTOMER. More

I am always informed of the status and needs of my vehicle. Great team to work with. vehicle. Great team to work with. More

My experience with Simon Chan in the service department could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene Lamb More

Excellent Service, and good customer service. I also enjoyed the coffee in the waiting room. I got my car back on time. I also enjoyed the coffee in the waiting room. I got my car back on time. More