Cobb County Toyota - Service Center

An alignment was performed on my vehicle with no prior consent. When I checked out I asked if a new Maintenace sticker was placed on the front window and my monitor changed. The two service men laughed consent. When I checked out I asked if a new Maintenace sticker was placed on the front window and my monitor changed. The two service men laughed and said of course. Well when I drove away and restarted the car neither of these things were done. As a result I had to drive back to the dealership. This was not good customer service. More

Fast, friendly service. Got me in and out quickly. Service Tech kept me updated and notified me when car was ready. Great job. Got me in and out quickly. Service Tech kept me updated and notified me when car was ready. Great job. More

This location is losing their service quality for vehicle service. The past several times I have brought my vehicle in for service they forgot to rotate the tire( invoice said they did. I marked my tires pri service. The past several times I have brought my vehicle in for service they forgot to rotate the tire( invoice said they did. I marked my tires prior to the service). The next time I took it in they incorrectly installed my windshield wiper. Had to go back to have it replaced. Recently took my vehicle in for front end alignment and an oil change. The service dept did not reset my dashboard maintenance alert, did not place the oil change sticker on the windshield, and they did not provide me my point Inspection report More

David did a super job and very personable. That coupled with the expedient service I went home and got my daughter’s car That coupled with the expedient service I went home and got my daughter’s car More

The service advisor Carlos was extremely helpful and friendly. However, when I left the dealership, the hood was open, and the next morning oil had leaked onto the carpet from the oil change. friendly. However, when I left the dealership, the hood was open, and the next morning oil had leaked onto the carpet from the oil change. More

2 different dealerships advised me differently in regards to my Bumper-to-Bumper warranty and the problem with my Highlander. Arrived for my appointment at Cobb County Toyota and the service tech Carlos told to my Bumper-to-Bumper warranty and the problem with my Highlander. Arrived for my appointment at Cobb County Toyota and the service tech Carlos told me he needed to contact my Extended warranty for approval. I waited 3 hours and I checked in with him and he said he was on the phone with them. Went back to him 40 minutes later and he said it is not covered. I missed 4 hours of work to wait for him to make a simple phone call with an attitude. Looking for a new dealership. More

Courteous, professional always able to answer my questions. Costas is a great customer service rep. questions. Costas is a great customer service rep. More

I bought 4 new tires at the dealership less than 1. month ago. One of the tires has had a slow leak since purchase. I waited 3 hours and the service agent said the tech didn't find a leak so there's not month ago. One of the tires has had a slow leak since purchase. I waited 3 hours and the service agent said the tech didn't find a leak so there's nothing we can do. He told me to drive it until the leak gets worse and then bring it back. Telling me to go drive around on a bad tire until it gets worse is ridiculous. More

JC Cooper was super professional & courteous. Had me in & out of service in no time. Thanks Cobb County Toyota! Great job! Had me in & out of service in no time. Thanks Cobb County Toyota! Great job! More

Thank you for your assistance and information on the service. I will always use CC Toyota for service. service. I will always use CC Toyota for service. More