Cobb County Toyota

Excellent Sales/Service I have purchased several cars for my family from Cobb County Toyota over the years. My last purchase was out the door within an hour and half. No pre I have purchased several cars for my family from Cobb County Toyota over the years. My last purchase was out the door within an hour and half. No pressure and no fees makes it a great experience. All my cars are serviced there as well. Top notch! More

Bait and switch- wouldn't honor their written quote After they provided a written quote that was wrong- they wouldn't discuss it or work out any compromise. Just wanted me to go away. I was profession After they provided a written quote that was wrong- they wouldn't discuss it or work out any compromise. Just wanted me to go away. I was professional at all times, being considerate and saying I wanted to preserve my relationship with them, as I have bought 3 vehicles from them and regularly used them for service. They told the distributer that they now don't want to sell me a car. So understand this, you will be dealing with a company that only wants the uneducated buyers. If you want to "visit" the dealership and shop cars... good luck! They call you the low lying fruit, easy pickins. But if your intelligent and know where you should be regarding model and price- they don't want you. And if they offer a firm quote with vin number on paper- they could just as easy say- "sorry haven't you ever made a mistake" . More

Good Experience I was dreading going to look for a new car but Greg Munroe was very patient and make me feel comfortable enough to make the purchase (when I came in I I was dreading going to look for a new car but Greg Munroe was very patient and make me feel comfortable enough to make the purchase (when I came in I was not planning on buying something that night). I would recommend this dealership to everyone, especially first time car buyers! More

I was very comfortable dealing with Cobb County Toyota My experience at Cobb County Toyota was above the usual. None of the expected pressure selling I expected. Kent Gives, my Salesperson was knowledgab My experience at Cobb County Toyota was above the usual. None of the expected pressure selling I expected. Kent Gives, my Salesperson was knowledgable and very competent. I was very comfortable working with him. More

Fantastic experience! As a first time buyer, I felt right at ease with the staff. They made sure that I was aware of what I was purchasing and were able to help me understa As a first time buyer, I felt right at ease with the staff. They made sure that I was aware of what I was purchasing and were able to help me understand all of the fine print. I could not be happier with the level of service, my new car, or my price. I would highly recommend their services to any of my family or friends! More

Terribly rude and condescending service This review is specifically for the service received (or rather, not received) from the Service dept, specifically adviser Taylor Guzowski. Went in fo This review is specifically for the service received (or rather, not received) from the Service dept, specifically adviser Taylor Guzowski. Went in for a CEL that was throwing 3 codes, all interrelated, the main culprit which was an O2 sensor failure covered under warranty. Had the work done and paid to take care of one other related issue. At this point my wife who had taken it in had to be admitted to the hospital so I took over dealing with this once I got back into town from work, at which point we suddenly got news there was another $500+ worth of work. Turns out all were "recommended", 1 of which was almost entirely unnecessary which I immediately refused. For the other recommended replacement of a sensor, I tried to get information on the part and the costs, with which she immediately became defensive and downright condescending when I said I would buy the part myself and bring it in. But in all her infinite wisdom, decided to lecture me on how only Toyota parts are covered under warranty, using it as almost a veiled threat, while completely oblivious to the fact that the part I was buying is made by the OE manufacturer for Toyota, but she couldn't care less. Due to her unwillingness to confirm the part needed I ended up getting the wrong part, at which point I had had enough and said I would take the car as is. Overall, worse experience with a service adviser I can remember. You can bet I won't be going back there for a xxxx thing, which is a shame considering the friendly service I received at the cashier when checking out, one bad apple can ruin it for an entire establishment though. Oh and the kicker, now hearing a noise that wasn't there when we took it in, will be keeping an eye and ear on it. More

Great first time experience!! Just bought 2016 Camry SE at Cobb Toyota. Had a wonderful experience with entire staff. Would highly recommend dealership and will definitely go back Just bought 2016 Camry SE at Cobb Toyota. Had a wonderful experience with entire staff. Would highly recommend dealership and will definitely go back for my next vehicle. Thanks Cobb Toyota! More

Professional and Courteous Made inquiry over internet on vehicle. Kent called within a couple of hours. Final drive out price sent by e-mail no haggling needed. Process of purch Made inquiry over internet on vehicle. Kent called within a couple of hours. Final drive out price sent by e-mail no haggling needed. Process of purchasing new car went very smoothly was at dealership less than 4 hours. Brad was able to get us a lower interest rate than I had walked in the door with. We were very pleased with the experience. More

Great first time experience!!! Everything went through as planned over the phone, except at the very end the financial guy trying give me a higher interest rate then that was quoted Everything went through as planned over the phone, except at the very end the financial guy trying give me a higher interest rate then that was quoted to me in the beginning. But they were able to fix the interest rate when they saw i upset. Overall a great experience!!! More

Had high hopes, but totally disappointed 1 star is a gift for this dealership. Buyer beware. Zero follow through. When you say you are going to call, CALL. Customer service awful. Also, 1 star is a gift for this dealership. Buyer beware. Zero follow through. When you say you are going to call, CALL. Customer service awful. Also, you have to love it when the dealership justifies their price by bashing their competitors, as if they are the lessor of the two evils. Thanks Kent and Steve. Good job! More