Cobb County Toyota

Buying a new car has always been a nightmare for me. The reason has always been the "pushy" sales people, their lack of genuine customer service, and their lack of accurate knowledge about the product reason has always been the "pushy" sales people, their lack of genuine customer service, and their lack of accurate knowledge about the product they're trying to sell. The experience I had with Cobb County Toyota and sales consultant, Kapleton Forrest, has changed my attitude completely (at least in the short term)! Mr. Forrest was polite, very business-like and not con- descending, and he very effectively negotiated a deal that made me happy (and I'm sure made the Dealership happy). The deal was made in short order, and without a bunch of "b..lsh.t!" I didn't have to walk away feeling like I needed a bottle of antiacids. Thank you all! Holly Brazee brazeeh@yahoo.com More

Although I think I got a good deal on the new car, I was not introduced to the sales manager, or even asked if I'd like a tour of the dealership and the service area. This organization needs to work on peop not introduced to the sales manager, or even asked if I'd like a tour of the dealership and the service area. This organization needs to work on people skills big time. Also, too much game playing games during negotiating bottom line price for a new car. Be honest when negotiating and save the customer valuable time. More

Mr. Wynn was very helpful, due to his in-depth knowledge of the available Toyota used and new cars, their options, the current prices, and lease deals. He was not overbearing, but helpful and friendly. He of the available Toyota used and new cars, their options, the current prices, and lease deals. He was not overbearing, but helpful and friendly. He did not rush us and let us take as much time as we wanted to make a decision. We had not even planned to buy or lease a car on that visit, although we do love the Toyota product. We planned to look at Fords and Kias, but did not leave the Toyota dealership! I went back to the dealership after purchase and he and another salesman helped me with loading my cell phone into the Bluetooth system on the Prius we leased. More

Merrick was terrific. I recommend him to anyone. The dealership reputation is the main reason I chose Kennesaw Toyota. This is my fifth vehicle purchased at this dealership, and I will continue to shop dealership reputation is the main reason I chose Kennesaw Toyota. This is my fifth vehicle purchased at this dealership, and I will continue to shop them for future purchases. My parents also use this dealership. More

I wanted to purchase a 2009 Toyota Camry and found that Cobb County Toyota was the only place that had the color and model I wanted. I called ahead, and set an appointment with the used car salesperso Cobb County Toyota was the only place that had the color and model I wanted. I called ahead, and set an appointment with the used car salesperson, Deon Glass. When I came the car was waiting for me to jump in and we took a ride. I liked the car, but noticed that it hadn't been cleaned out totally. Like a typical dealership, we went back and forth. I know they assumed that since I was a girl alone by myself they could get over on me, but they were sadly mistaken. I negotiated a tough deal for the sale of the used vehicle and my trade in. Everything was fine until I saw the Finance Manager, Greg Fetzer. He was extremely pushy, trying to sell me the extended warranty. He kept talking down to me, stating that as someone who works in Finance I should know that it's good business to have warranty protection. Over and over again I told him no to the warranty, and finally he stopped (after saying a few degrading remarks, and I got the car without the warranty. He was dishonest during the conversation and said that my car, that was a 2009, only had a 3 month warranty and that's why I should get the extended warranty. I found out later that I still have the 3 year, 36,000 mile bumper to bumper warranty. I was upset at the way things went and just wanted to get out of there. When I was in the finance office, my car was supposed to be cleaned out. When I got out there I noticed that all they did is wash the outside. The inside had marks and smudges on the seats and dash board that could have easily been wiped up with a clean wipe. I was so over it at that point. Later I noticed that I left something in the car I traded in, and called Deon the next day to see if he could grab it and hold it for me until I could come back. He said he would. I came in later and they told me that Deon never found anything and accused me that I was lying about something being in my car. I talked with the manager, Rob Smith, was a xxxxxx, and wasn't willing to help at all. He started trying to talk down to me as if I did something terribly wrong. I was so offended, and just decided that what I left in the car wasn't work talking with these idiots. I do not recommend this dealership. They are dishonest, money-hungry, old school salespeople who only want something to do with you while you're making them money. After that, they could care less what issues you have with them. More

We have purchase 3 new Toyota cars from this dealership. We keep returning because of the friendly, professional sales persons and the outstanding follow up service our vehicles receive. We would highly re We keep returning because of the friendly, professional sales persons and the outstanding follow up service our vehicles receive. We would highly recommend this dealership. They patiently answer every question, and make sure we are satisfied customers. More

This is our second vehicle bought from Cobb Co Toyota and we were very satisfied with the first Sienna. We will continue our relationship with you. Jonah was very helpful to work with. He stayed late on S we were very satisfied with the first Sienna. We will continue our relationship with you. Jonah was very helpful to work with. He stayed late on Sunday evening to make sure we were comfortable with the car before we drove off the lot. We appreciated that. PS I am changing the email from my husband to mine at his request. More

I recently called several Atlanta area Toyota dealers getting a price on a 2010 Rav4. We totaled our Toyota sienna and since my wife was borrowing her dad's car we told Todd Knight the sales guy we had getting a price on a 2010 Rav4. We totaled our Toyota sienna and since my wife was borrowing her dad's car we told Todd Knight the sales guy we had to buy a car by Sat (Feb 27,2010). Cobb county Toyota was one of the first dealers I called because we live about 30 miles north of Chattanooga. I called approximately 8 or so dealers (there are 19 Atlanta area dealers) and got a range of prices on the same exact car, same MSRP,options and even same color, etc. After my last call the best price was Toyota South (one exit past the airport). Before going with Toyota south I wanted to give Cobb county a last chance to beat Toyota souths price. I called and asked for Todd Knight (the sales guy who had given me the first price) and he was off. I ended up talking to Rob Smith (the new car sales mgr.) and told him I would like to do buisness with them since they were alot closer to me. I told him the price and he said he would match it. I told him he could at least beat it a little and so he beat their price by $75 dollars. He sent me an email of the price, car options on it and it was the Rav4 as described and I told him we had a deal. He said he would see us Sat morning.(very nice to deal with at this point of the deal). About 6 pm that friday night Todd called me up told me they would have the car cleaned up for me put it inside and he would see me Sat morning. Fifteen minutes later I get a call from Rob Smith and he tells me the price did not include their documenation fee of $396.50. I had his price itemized out including their starting MSRP,car price with options, packages, documentation fee, leamon law fee, etc. When I told him the price he had given me included the doc fee he told me I was a liar. He told me that 2 or 3 dealers had been calling and saying I had been calling them too.(that was a lie because Todd Knight later called me and said dealers don't do that) He yelled at me and was the most unprofessional car sales person I have ever dealt with in my 52 years. I told him because of his attitude and the way he talked to me that I would not buy it no matter what the price. My opinion is when he found out that Toyota south didn't have the car I wanted on their lot and Cobb County did, he thought he had me painted in a corner since I needed the car that next day. Later Todd Knight and I told him I was going to buy at Toyota south. All he wanted to do was cut Toyota South down and that he looked at their inventory and they didn't even have it on their lot. He told me that I would get down there and it wouldn't have the options on it we asked for and they would change the price,etc. He said they were one of the smallest Toyota dealers in Atlanta and they couldn't do the deal. We called Toyota south Sat morning and by around noon they had secured the car. We gave them a deposit over the phone drove down and got the exact Rav4 Toyota south described at the price they said it would be. The sales person Roderick Cambell and the new car sales mgr Eric Anderson were very nice. There were no lies from Toyota South. I would buy from them again. This is the third car we have bought in Atlanta in the last year and including all the cars I have ever bought the experience with Cobb County Toyota was absolutely the worse car experience I have EVER HAD. More

My husband and I came in with a specific car in mind that we had found on the internet site and Grant was helpful in finding the vehicle and answering all the questions we had about it. He was never pushy a we had found on the internet site and Grant was helpful in finding the vehicle and answering all the questions we had about it. He was never pushy and that was great too. When we got to the 'fun' part of crunching numbers, he did not waste our time and was willing to work with us on a price. As far as car buying experiences go, this was very enjoyable and fairly simple. More

I email for a price quote and was given a very good price first time. They had the vehicel cleaned ready to go when I arrived and the whole process went better than I could have expected. Provided excellent first time. They had the vehicel cleaned ready to go when I arrived and the whole process went better than I could have expected. Provided excellent price first time around and quick in and out. More