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Coastal Kia

Wilmington, NC

4.8
5,347 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,347 reviews

December 30, 2024

This dealership is always professional and efficient. The employees are knowledgeable and courteous. I have been pleased with their team every time I have needed their services. Although I live in Fayett More

by GMA4SLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "this dealership is always professional and efficient...the employees are knowledgeable and courteous...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 29, 2024

The check in process was smooth, communication was provided throughout, and amenities were very nice! More

by Kelley Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Coastal Kia responded

Thank you Kelley! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks. Please do not hesitate to reach out if you need anything. Thanks again!

December 29, 2024

Cody was extremely helpful and professional throughout the whole experience. His knowledge of the cars and personable nature made our buying experience very enjoyable! More

by KISHDANIEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Cody Hamilton. We love the feedback including, "his knowledge of the cars and personable nature made our buying experience very enjoyable!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for recognizing Cody's efforts. We appreciate it. Please do not hesitate to reach out if you need us.

December 28, 2024

It was simple. Both gentlemen that helped me were kind and friendly. They answered my questions and helped me get the answers I needed. More

by rochelle.curlee
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Coastal Kia responded

Thank you for the five star service review! We appreciate the high marks and compliments for our service staff. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

December 28, 2024

Brandon was insightful and helped us to find the right vehicle for our families needs. More

by rochelle.curlee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Coastal Kia responded

Great news! Brandon Wright is a true ambassador for our customer service culture. It was thoughtful of you to recognize Brandon's efforts. Thank you for the high marks and gracious comments. We appreciate it! Congratulations and enjoy.

December 27, 2024

All aspects were great from drop off to pickup. Especially my interaction with my service advisor Gary! More

by PENNELLRGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We sincerely appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need us. Thanks again!

December 27, 2024

Services were prompt. People are friendly and courteous. Provided details on vehicle features and accessories. Transaction was smooth. More

by BrendaVrooman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "services were prompt, people are friendly and courteous....transaction was smooth." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 26, 2024

The employees here always make me feel welcome and go out of their way to make sure I have everything I need while waiting for my vehicle. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the gracious compliments and high marks. It was thoughtful of you to give our Service Consultant Gary Nelson five stars too. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

Brandon was an amazing salesman. He went above and beyond to help me get the car that I wanted. The whole process was smooth and easy! More

by Gabby Ward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Coastal Kia responded

Great news Gabby! We appreciate the five star review and compliments for our Product Specialist Brandon Wright. Congratulations and enjoy! Please do not hesitate to reach out if you need anything. Thanks again!

December 26, 2024

My Bluetooth worked before I brought it in to have alternator replaced. It didn't when picked up. Charged me $179 just to look at it.😡 More

by G.SAMS
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Coastal Kia responded

Jennifer, our records show the alternator on your 2013 Dodge Dart was replaced 7/22/2024 at 115,846 miles. The blue tooth diagnosis was 12/21/2024 with 127,469 miles. As mentioned, Dodge may have a software update that can help. Please reach out to our Operations Manager Peggy Roberts if we can be of any additional assistance. Thank you

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