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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
4,682 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,682 reviews

June 12, 2024

They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de More

by SLGAWEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We provide a courtesy shuttle for local travel and shopping if requested. We sincerely appreciate you traveling an hour to have your vehicle serviced with us! We are here if you need us. Thanks again!

Helpful
June 12, 2024

The service center is clean and comfortable. Sam handled things great for me and went over in detail answers to some questions I had. This is the place to service your Kia! More

by pdqualle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

Everyone was wonderful to work with. They worked diligently to ensure I was happy with my purchase. More

by KYLEBLISS21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Chesley, Isaiah Davila-Torres
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Helpful
June 12, 2024

Cody was excellent! He made me feel comfortable and I didn't feel pressured I will recommend him and costal kia to all of my family More

by jimmyunderwood0401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 11, 2024

Coastal Kia was very welcoming and Parker was knowledgeable about the car I was interested in buying. More

by MELLYNG0991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Martin, Isaiah
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Jun 12, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our Product Specialist Parker Martin. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

Helpful
June 10, 2024

Everyone went out of their way to make sure I safely got toy destination while waiting for my car to be serviced. Great visit! More

by mfgshipley
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the gracious comments and high marks. Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience.

Helpful
June 09, 2024

I like the staff at Coastal Kia in Wilmington. They kept me informed about my vehicle and asked me if I needed anything. They were really nice too. More

by sararichards813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Thank you for the kind remarks. We would like to discuss your three star rating for our Service Consultant Bob Tomlin. We apologize if we did not meet your expectations. Please contact our Operations Manager Peggy Roberts on her direct line 910-798-4706. We look forward to your call. Thank you for choosing Coastal Kia!

Helpful
June 09, 2024

Great service and very easy to make an appointment. I always feel confident with the service. More

by rjwalterex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Coastal Kia responded

We love hearing we have earned your trust and confidence. Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again!

Helpful
June 09, 2024

They have a huge inventory to look at and choose from. The sales people aren’t pushy and actually hear what you say and take it into consideration. The financial department gives you all options, not just More

by 22clinhan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lebron
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Jun 10, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the heartfelt testimonial and compliments for our team. Congratulations and enjoy. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia. We are here if you need us.

Helpful
June 09, 2024

Polite and professional. Everything was explained clearly and completed in a timely manner. I am very pleased. More

by brengel80182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star rating and gracious feedback. We love the comments including, "polite and professional... I am very pleased." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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