Coastal Kia

Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of. weird residue on the windows. It may be something I just got out of. More

Overall my experience was OK. Did we get what we needed? Yes. Did we get wanted? No. Most importantly, Are we happy? Yes. Did we get what we needed? Yes. Did we get wanted? No. Most importantly, Are we happy? Yes. More

Jordan did a great job and showing us different cars and features. He was a pleasure to deal with. We love our New KIA Seltos! features. He was a pleasure to deal with. We love our New KIA Seltos! More

I was kept informed of the work that was being performed and there were no surprises. It was a completely painless process. and there were no surprises. It was a completely painless process. More

Proactive notification on a recall. I really appreciated that. They did a free alignment as well, hand washed my car when they were finished. The tech kept me posted as to the servic I really appreciated that. They did a free alignment as well, hand washed my car when they were finished. The tech kept me posted as to the service progress along the way. And a big surprise, someone came through the service waiting area with cupcakes, yes, i said cupcakes! I can honestly say that has never happened to me before. Awesome! More

Coastal KIA is a special dealership. They are very friendly and helpful. And they provide good snacks They are very friendly and helpful. And they provide good snacks More

Proactive contact to schedule service appointment. Professional and courteous service representative. Work completed on time and I loved the free car wash. Professional and courteous service representative. Work completed on time and I loved the free car wash. More

as always, the service techs were great. I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to go til next time. I really do appreciate the heads up for future work/cost that will be needed. More

Sam Wiseman is awesome! He is a pleasure to work with every time I come in for service! He is a pleasure to work with every time I come in for service! More

Made an appointment and expected for an oil change to take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off my oil cap literally says what oil to put in my vehicle, my paperwork from the service agent does not match with that oil. I went to this dealership because it’s the brand of my car that I own. I guess assuming they know what oil to use was wrong. Lastly, when I questioned the agent about why my paperwork doesn’t match the type of oil used in my car according to the owners manual, he was disrespectful and a smart xxx about it. What a great customer experience. More