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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,332 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,332 reviews

January 14, 2025

Great people got me in an out quick friendly went the extra mile to please More

by CHICKEN_525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the high marks and compliments for our service team. It was thoughtful of you to tag our Service Consultant Gary Nelson with such high marks too. We love the feedback including, "great people...got me in and out quick." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 13, 2025

Great service department and great customer service overall.They have an amazing shuttle service as well. More

by Jose Cerro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Thank you Jose! We appreciate the five star service review and high marks for our service advisors. We love the feedback including, "great service department and great customer service overall." We are thrilled to hear you were able to take advantage of our courtesy van shuttle service. Thank you for choosing Coastal Kia for your automotive service needs.

January 13, 2025

One of the best service centers i have ever been subject to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. More

by GMYERSNSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mowrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Coastal Kia responded

Love it! Thank you! We truly appreciate the kind words and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 12, 2025

Jordan Royal was a pleasure to work with as were all employees we met while trading & buying our car. Highly recommend! More

by ANGELAPIVEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Royal
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Jan 13, 2025 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and for mentioning Jordan Royal by name. Congratulations on your recent purchase experience. It was thoughtful of you to mention Jordan Royal by name. Enjoy! We are here if you need us.

January 12, 2025

Bob always takes care of us. And the gentleman at the check in was very helpful. I would highly recommend this dealership. More

by LCJONES56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for the high recommendations as well. We are here if you need us.

January 12, 2025

The main thing is trust. I trust coastal Kia ,to fix thing that need attention. The customer service has been wonderful. More

by MBSIEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Wonderful news! We sincerely appreciate your trust and loyalty. Thank you for the five star service review and gracious comments. We love the feedback including, "the main thing is trust...the customer service has been wonderful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 11, 2025

Very personal and friendly service. Steve Kramer exhibited no pressure and led us through the process with patience and understanding of our needs. Finance manager Jan Ramos personable More

by ckratzer53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Wonderful news! Thank you! It was thoughtful of you to share your heartfelt testimonial online. We truly appreciate the high marks and compliments for our team. It was kind of you to mention so many of them by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 11, 2025

Very accommodating and easy to work with. They seem to really care about their customers. More

by tkia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! Your high marks and gracious compliments are truly appreciated. We love the feedback including, "very accommodating and easy to work with." We appreciate the high marks for our Service Consultant Bob Tomlin as well. Thank you!

January 11, 2025

The dealership store is extremely clean and customer service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you so much! We truly appreciate the heartfelt testimonial and high marks. Please do not hesitate to reach out if you or your wife needs us. Thanks again!

January 11, 2025

Great and easy service. I didn’t need an appointment just brought my car to the lot and they helped me with what I needed The workers were very friendly and helpful. Highly More

by FELICITALOPEZ1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Thank you! We love hearing our service team exceeded your expectations during your recent service visit. It was thoughtful of you to go online and share your experience. We appreciate the high recommendations as well. It is fantastic to hear you enjoyed, "great and easy service." Please do not hesitate to reach out if you need us. Thanks again!

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