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Carvana

Tempe, AZ

3.5
10,117 Reviews

HQ

Tempe, AZ

85281

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10,117 Reviews of Carvana

August 14, 2018

Wrong advertisement on the website - need to start over! I ordered an Acura MDX after finalizing the features I wanted. The delivery was smooth as per schedule. Very easy process. The problem is the car d More

by Preet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several
Aug 15, 2018 -

Carvana responded

Thank you for reaching out to us about your purchase process with Carvana. We are so glad that you enjoyed our online process, but disappointed we didn't carry that all the way through towards an overall better experience. We take our customers' feedback very earnestly and pride ourselves on consistently providing a better way of buying a car. We would like to personally apologize that you did not have the true Carvana experience we want for our customers, as well as any misinformation that was provided to you. We try to provide as much information as possible about our vehicles so our customers can make confident decisions on the vehicle they would like to purchase, and we are so sorry that our information was not accurate for the vehicle you purchased. We did confirm that the vehicle you purchased was priced accurately for the features it has, but we truly are disappointed that you were led to believe that this vehicle had the technology package with navigation. This was our mistake and it has since been corrected on the vehicle details page for that Acura MDX. However, we are glad that you utilized the 7-Day Money Back Guarantee to return the vehicle since it did not meet your expectations. We truly appreciate you bringing this matter to our attention, as annotations for a vehicle on our site is of the utmost importance for our customers for consistent transparency. We have approached our annotations and vehicle merchandising team with the constructive feedback you have provided for serious review and improvement at Carvana. We hope that in the future we can bring you back as a returning gratified customer, with your experience turned around.

August 09, 2018

Never again I got a Mazda6 2017 Carvana say they do 150 inspection, THEY DON'T! I had broke drive seat I had to personally replace well as scratches that were not More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alex
Aug 15, 2018 -

Carvana responded

Thank you for providing your review of your Carvana experience for your purchase of the Mazda6 2017. First, we would like to apologize about the driver seat and dashboard. We regret that you found unexpected issues with the vehicle and we're truly disappointed about this. We do stand by our 150-point inspection with Carvana and if anything was missed, we want to do right to our customers and be informed of any issues by requesting for a diagnostic for further review. In regards to any imperfections on the vehicle, we do notate on the site associated with any prominent imperfections. Anything not annotated falls outside our minimum inspection standards and is considered normal wear for used vehicles. If you believe anything falls outside of our standards, our repair team would be happy to review and discuss further so we may assist with the next best steps. We are having a hard time locating your account and would like to personally speak with you about your vehicle to turn your experience around. If you could please contact us at 800-333-4554 so we can help. Again, we appreciate your feedback and patience with Carvana.

August 06, 2018

Success for a senior citizen I recently purchased a vehicle through Carvana. I had the good fortune of connecting with Sean Corbett when I first called and he worked with me with More

by Senior Citizen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Corbett
August 04, 2018

Easiest car buying! I decided to use Carvana because I previously went to a dealership who tried to sell me a vehicle that did not fit our family. I knew what I was looki More

by elizabeth856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery driver was the best!
July 29, 2018

Best auto purchase ever! Carvana is truly the new way to buy a vehicle, no sales people or dealers fee low down payment excellent selection easy process beats conventional way More

by Frag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
July 23, 2018

Easy, fast, friendly - Best Car Buying Experience Ever From start to finish, this was the best and easiest time I've ever had buying a car. No hassles, no run-arounds, no spending HOURS sitting around a de More

by JBRAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gingi
July 20, 2018

Best experience with selling your car I received text message from Mario. He texted he is from carvana and they wanna buy my car. With the few simple steps he gave me the price which was More

by Nazar92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
July 20, 2018

Taking the Stress and Pain out of Car Shopping Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a More

by Captain Nemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Untiedt
July 19, 2018

The easiest way to sell a car I honestly had to do two things on this. Provide a vin and verify I was the owner. The friendly staff did the rest. They showed up early after confirm More

by Roderick Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
July 19, 2018

The Easiest Car Sale I’ve ever experienced Selling my car to Carvana was EXTREMELY easy and pain free. I have been looking to trade my vehicle in locally, however most dealers lowball and talk More

by Nate G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Perkins