Carvana
Tempe, AZ
10,117 Reviews of Carvana
Wrong advertisement on the website - need to start over! I ordered an Acura MDX after finalizing the features I wanted. The delivery was smooth as per schedule. Very easy process. The problem is the car d I ordered an Acura MDX after finalizing the features I wanted. The delivery was smooth as per schedule. Very easy process. The problem is the car did not have all the features the website listed that it had. when this happens all the other service is of no use cause you got something less than what was promised. These features are worth atleast $4000 if not more (I confirmed this with an authorized Acura dealer). Reached out to Carvana repair team and explained the whole situation. They took 2 days to review with their procurement team and their annotation team to come to a conclusion that they made in mistake. I pointed them that the amount they had advertised the car was with the assumption that it had those features and since the car did not have those features they need to work with me to reduce the price. I liked the car and it ran well and I could have lived without the features if the car price was reduced. However Carvana would not budge and offered me $250 first and then $500 for their mistake in incorrectly annotating on their website. They did not take into consideration that the car did not have the features promised - so they did not deliver the vehicle as promised and caused me so much inconvenience. I have to start the car search all over again. I returned the car before the 6.5 days money back guarantee period. The return process was smooth as well. I just hope they had delivered what they had advertised and when that was a problem reappraised the car to an amount that was comparable to the market. I might not buy from them again. More
Never again I got a Mazda6 2017 Carvana say they do 150 inspection, THEY DON'T! I had broke drive seat I had to personally replace well as scratches that were not I got a Mazda6 2017 Carvana say they do 150 inspection, THEY DON'T! I had broke drive seat I had to personally replace well as scratches that were not part of what originally said was on the vehicle . Had to replace the Dash board glass because it somehow got "water spots' behind it. All these flaws which were seen before I even gotten the car. The young lady who assist me told me she taken pictures and sent them off the repair. Well When I heard back from repair its was knocking on my 7 days and the only thing they offered me was $150 for detailing of the car. (Which by the way isn't even close to how much a detailing of a car would cost). This is my fist and last time with Carvana. Its best honestly to just go to a real dealership.Better used cars that are "very detailed" to get you the BRAND NEW look. More
Success for a senior citizen I recently purchased a vehicle through Carvana. I had the good fortune of connecting with Sean Corbett when I first called and he worked with me with I recently purchased a vehicle through Carvana. I had the good fortune of connecting with Sean Corbett when I first called and he worked with me with such patience and concern that it made the whole process easy. I am very satisfied and recommend highly. More
Easiest car buying! I decided to use Carvana because I previously went to a dealership who tried to sell me a vehicle that did not fit our family. I knew what I was looki I decided to use Carvana because I previously went to a dealership who tried to sell me a vehicle that did not fit our family. I knew what I was looking for and how much I could afford. The search filters allowed me to quickly find what I was lookin for, within my financing terms. I placed my order, uploaded verification document and confirmed delivery. Day of delivery, the drive called to give me a heads up she was on her way. Car arrived on time and the delivery driver was great! I would recommend Carvana to all my friends and family! More
Best auto purchase ever! Carvana is truly the new way to buy a vehicle, no sales people or dealers fee low down payment excellent selection easy process beats conventional way Carvana is truly the new way to buy a vehicle, no sales people or dealers fee low down payment excellent selection easy process beats conventional way of buying a car if your in the market for a new car give these guys chance you'll be glad you did. More
Easy, fast, friendly - Best Car Buying Experience Ever From start to finish, this was the best and easiest time I've ever had buying a car. No hassles, no run-arounds, no spending HOURS sitting around a de From start to finish, this was the best and easiest time I've ever had buying a car. No hassles, no run-arounds, no spending HOURS sitting around a dealership. Fast, friendly, professional and delivered on every promise. I will use Carvana again and I highly recommend them to everyone I can. More
Best experience with selling your car I received text message from Mario. He texted he is from carvana and they wanna buy my car. With the few simple steps he gave me the price which was I received text message from Mario. He texted he is from carvana and they wanna buy my car. With the few simple steps he gave me the price which was very close to craigslist post. We make the date to pick up the vehicle. The guys came on time. Signed all papers. And all done. Thank you! More
Taking the Stress and Pain out of Car Shopping Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences—all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described—absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ‘free’ Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they’ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work. More
The easiest way to sell a car I honestly had to do two things on this. Provide a vin and verify I was the owner. The friendly staff did the rest. They showed up early after confirm I honestly had to do two things on this. Provide a vin and verify I was the owner. The friendly staff did the rest. They showed up early after confirming it was okay. Pulled my truck on the tow truck and we did the paperwork this was less than a 30 minute process. More
The Easiest Car Sale I’ve ever experienced Selling my car to Carvana was EXTREMELY easy and pain free. I have been looking to trade my vehicle in locally, however most dealers lowball and talk Selling my car to Carvana was EXTREMELY easy and pain free. I have been looking to trade my vehicle in locally, however most dealers lowball and talk down about your vehicle to get the most money away from the consumer. Carvana was the complete opposite. I filled out a quick appraisal estimate, and within minutes got an offer that was worth WAY more than anyone else offered me. The communication from the business is easy to follow and understand, and the best part about it is they come to you, when it works for your schedule and pickup the vehicle! I would highly recommend giving them a try next time you would like to sell a vehicle. More