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Carvana

Tempe, AZ

3.5
10,117 Reviews

HQ

Tempe, AZ

85281

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10,117 Reviews of Carvana

July 19, 2018

Great service and super helpful These days it’s hard to get some one on one service. I got nothing short of that with Carvana I felt like part of the team! They walked me through the More

by Brijoe789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
July 17, 2018

Simple, easy, stress free.! Great way to sell. Reasonable price offer. Awesome customer service. User friendly, with simple fast processing. Almost seems fake! But it’s not one o More

by Oscarsauce1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Perkins
July 13, 2018

Great Operation Great people . Always straight forward . They asked all perfect requests and as I complied they moved my offer forward to a very smooth conclusion. More

by Salisburyrose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario , Aleah and one other I think was Tony
July 13, 2018

Use caution If for any reason you are unsatisfied with the car, just don't take delivery. Send it back in he seven day return period. The warranty offered with pu More

by fixedgear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claire
Aug 14, 2018 -

Carvana responded

Thank you for relaying over your honest Carvana experience with us. Customers do have the option to either accept or reject their vehicle at time of pick up or delivery. If you decide to accept the vehicle, the day of delivery is the first day of your 7-Day Money Back Guarantee. If there are any issues with the vehicle, we do work with our third party warranty to review these issues for next steps. We would like to apologize if the warranty provider proved to be not useful. We take pride in our seamless process, even after receiving the vehicle. We truly do appreciate this feedback given and would personally like to discuss with you regarding this. We are having a hard time locating your account, but if you could please contact us at 800-333-4554 so we may further discuss.

Aug 14, 2018 -

fixedgear responded

We worked out our situation to my satisfaction. No need for follow up. I was made whole, Carvana stood behind the car with minimal fuss.

July 11, 2018

A wonderful experience from start to finish. At first, I was skeptical of using an online dealership - but then I thought it is 2018 and the future is now! I must say, I was really blown away by More

by BMelso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou
July 11, 2018

Great place to work with Everyone I talked to was extremely helpful from explaining processes to working with my schedule for pickup. Whenever there was a question or concern More

by Andrew73a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebekah Smith
July 11, 2018

Good service Rebekah was very helpful in selling my car to Carvana. Everything went very smoothly and there was no hassle. Would sell to this dealer again. More

by Kathymg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rebekah
July 08, 2018

Good experience overall- still some wrinkles to iron out A+ experience overal. MUCH better than working with dealerships. Two areas of improvement needed: 1). Logistics- car was supposed to be delivere More

by Jim G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
July 07, 2018

Great experiences selling my car I just sell my car to Carvana, it was a very nice experience, they make everything very easy and simple Another very important thing have the best a More

by Hectorldgp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Perkins
July 07, 2018

W❤️W!! W??W!! What can I say! This is my absolute, 1st car to ever purchase on my own. The online process was beyond easy and quick! I had to make 1 phon More

by Mars54321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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