Carvana

CARVANA IS A SCAM, internally you get a crap car Disclaimer: this was not my first car purchase and in my opinion dealerships can be a hassle but they're nothing compared to Carvana's misleading adve Disclaimer: this was not my first car purchase and in my opinion dealerships can be a hassle but they're nothing compared to Carvana's misleading advertising and policies. I'd appreciate you reading this through if your are considering their service. I never have written a review for any site but as I see their commercials/ billboards go up I want to warn others that THEY ARE A SCAM. 1. I nothing positive to say! 2. This unethical business is a scam and cares more about your money than safety and investment. 3. Rating 1 star because KBB made me give at least 1, deserves 0 ----So here it is, I purchased a car totaling almost 20 grand (too much money to xxxxxx around with Carvana!) . the company dropped off a nice "looking car" from the exterior however; upon inspection, the Honda dealer found pounds of dried dirt beneath the under panel reaching up around the engine. It was determined the car was in a flood or submerged in a mud lot for an extended period of time. This car had clearly never been through their promised "150 point inspection" because as the honda dealer removed the loose panel, all the dirt fell out. There was not one mechanic I visited who felt this could have been missed by Carvana's team because the issue was evident as soon as the car was lifted. From customer service advocates to supervisors, they will not assist you nor have answers. They will just respond to send the car back and demonstrate no remorse for delivering a vehicle in such a condition. As soon as I called to communicate to Carvana, I want my trade in back, why that is, and they can pick up their drop off, within the hour, immediately took my down payment from my account on file. they take forever to return your money and reimburse for state inspections. do not trust carvana! do waste your time! do not let them take your money! , they are a true llc, knowing they have reason(s) to be found liable. More

Buyer Beware: Trust, But Verify My wife purchased a vehicle from Carvana and returned it to them (without hassle) when we determined it had been in an undisclosed accident. The Carf My wife purchased a vehicle from Carvana and returned it to them (without hassle) when we determined it had been in an undisclosed accident. The Carfax report was "Clean". Our personal experience concluded that this dealership's inspection department failed to detect the fact that the vehicle had been in an accident prior to delivery to my wife. Nobody has more of vested interest in determining the actual accident status of a vehicle than the buyer. Find a good certified mechanic who has your best interest at heart and will comprehensively inspect the vehicle prior to expiration of the 7-day-money-back guarantee period. IF your mechanic buys off on it, then consider executing the purchase. If not, return it. As "easy" as Carvana makes the car-buying experience sound, don't get lazy. Inspect. Inspect. Inspect. More

A nightmare.. I am fully aware that the vast majority of people have had great experiences with Carvana, including my friend who recommended them to me. My "on goin I am fully aware that the vast majority of people have had great experiences with Carvana, including my friend who recommended them to me. My "on going" experience has been a nightmare. Beginning in early February 2018 my wife and I decide to purchase a Chrysler product van due to their "Stow-n-go" seating....we are vendors at regional trade shows. We viewed/pursued a half dozen vans at local dealerships but decided on Carvana after hearing the positive reviews, the convenience factor which was very important, and the easy financing....one stop shopping. We picked out a van that wasn't shown but Carvana website noted pics available in 7-8 days....almost two weeks later pics were shown and the color was different then what the listing stated. We cancelled that vehicle and picked out another....went through their document uploading process, signed the contract and waited for delivery approximately one week. When the vehicle showed up the color was right but the windshield was chipped up and pitted - apparently it was a rental in Arizona. My wife immediately noticed there was no heated seats, no DVD player, and no navigation on the radio/display....all features their website stated were part of our van. I was told I should get the windshield fixed, make the calls, setup a time, etc....I'm sorry, but if you want to sell me a car YOU need to fix the problems prior to bringing it to my house. I sent the van back that day. I was told sorry about the "mis-annotated" listing and I was given a 250 dollar courtesy refund. We picked out a 3rd van with all the bells and whistles, we picked a date for delivery but our schedule conflicted with Carvanas so we had to take a delivery date they provided. 10-14 days later we anticipated our new van with great joy, we were heading to Chicago for St Patty's Day and a big trade show....the van with "Stow-n-Go" seating was a must. March 17th arrived and no van showed up, instead we got an e-mail with no "body"....a completely blank e-mail with a subject line that said "You need to reschedule your delivery...." UNBELIEVABLE! I have to rent a van on very short notice which cost a premium expense to me. Here it is Monday the 20th of March....I check the Carvana website for any information....what I found is that Carvana changed the contract requiring me to sign it again, they removed my "courtesy refund" which I believe they should of doubled given the 35 days that have passed since picking out a vehicle with no van yet (our 3rd choice), and they raised my down payment.....apparently Carvana provides an "advocate" for 9 out of 10 customers, for the rest of us we get "antagonized"!!! Oh yeah, the other 4-5 vans we were pursuing prior to contacting Carvana....they all have been sold....roll the dice if you want but be aware there is ALOT of "mis-annotated" lisitings and there is no "face" associated with Carvana. A local dealer you can go back to and talk to the salesperson or their boss. At Carvana, you get someone behind a curtain with bullet point responses to your problems....they just keep passing the buck to the next advocate. More