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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 14, 2022
The Dealership replaced the front tires with bran new snow off road tires that didn't match or come close to the rear tires thread (documented on their check list). After bringing it to CARVANA's attenti snow off road tires that didn't match or come close to the rear tires thread (documented on their check list). After bringing it to CARVANA's attention and getting it in writing from Tire Kingdom, that such a difference in thread from both set of tires could be dangerous to drive and also most likely will cause damage the vehicle. I also sent them the owner's manual and pointing out to them also the manufacturer of the vehicle is stating the same concerns about mismatching thread tires and the dangers associated with them. I'm hoping that I do not experience any accidents or car issues related to tires not performing equally as the manufacturers have noted in their manual. It's a shame that CARVANA cannot understand the liability that they have put themselves under since they replaced the front tires with such a different thread tire. More
by J Silva
Employees Worked With
Ash
September 13, 2022
Very Happy with whole buying experience. It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was ver It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was very professional and easygoing which helps with all the anxiety of being the 1st time buying or purchasing a vehicle not a dealership. So, thank you Oliver for that smooth and easy transaction at the end and also DELIVERING our new ride on time. It was a pleasure speaking to Oliver and KUDOS to hime and his amazing customer service. His people skills was exceptional! Thank you Oli!! More
by taumoepeau99
Employees Worked With
Driver - Oliver
September 11, 2022
The car was not Ready until more than 1 hour after my appointment, then it was dirty and they decided to use the gas station car wash to wash it instead of a proper detailing. hundreds of dollars in rep appointment, then it was dirty and they decided to use the gas station car wash to wash it instead of a proper detailing. hundreds of dollars in repairs were not listed on the app during the purchase procedure and carvana has failed to uphold the 7 day warranty as promised in the contract. More
by xavy35
Employees Worked With
I don't remember the employee names
September 10, 2022
This is for your management's information and education: Overall Rating: OK/Average (parts of the experience were poor, other parts, good) The online Contracting process was VERY smooth. Commu education: Overall Rating: OK/Average (parts of the experience were poor, other parts, good) The online Contracting process was VERY smooth. Communications and Service: VERY POOR due to contact being texting only (dependent on cell service) with no voice calls to me. Delivery was delayed three days due to this. Not a big problem except the purchase process took OVER NINE weeks - from reservation to notice of schedule for delivery. For such a great concept, you people need to make changes to your processes - more emphasis should be given to pro-active contact with consumers. E.G., Triggers to call clients when texts are not acknowledged within 30 minutes. Triggers to call clients when weeks go by and inspection and delivery prep status of vehicle has not changed. Also, please provide clients a route to access more authority (or give your reps more alternatives) rather than tell me: "that's all that can be done" or "we have no visibility into the delay and that's the only answer we have." And more possibilities for improvement exist... Being extremely patient got us a car we wanted at a reasonable price, but I would not do it again. As an entrepreneur, I think your processes are not sustainable for a successful company. Invest more in customer service - soon! More
by s.perkins1
Employees Worked With
Louie
September 10, 2022
This is my very first experience with carvana and I like it. It's better than sitting in a dealership like you work there. I like also how the team keeps you informed and you can ask questions all hours of it. It's better than sitting in a dealership like you work there. I like also how the team keeps you informed and you can ask questions all hours of the day or night and you always get a response. More
by Amccrommon
Employees Worked With
I can't remember there names but they all was very helpful
September 10, 2022
The people making sales and arrangements don't seem to know the local situation. Our rural state is on the far side of the digital divide, that is, with unreliable internet and phone connections. Towns ar know the local situation. Our rural state is on the far side of the digital divide, that is, with unreliable internet and phone connections. Towns are far apart. Yet the dealer set up a meeting spot in the middle of nowhere, without internet, and then expected us to fill out paperwork electronically the day of delivery as we were driving to the meeting. Why did they create a chaotic rush on the day of delivery? I had called on three separate occasions to make sure that everything was ready, and I was constantly reassured that we had completed all paperwork--by people who didn't know what they were talking about. Having said that, the car seems to be great! More
by Yesi'mreal
Employees Worked With
We had so many contacts I can't remember everyone, and I don't want to single anyone out. There needs to be better communication between departments.
September 09, 2022
Absolutely terrible experience with Carvana. If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insuranc If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insurance when I didn't even have the car. They are not even going to reimburse me or provide any kind of support/compensation for the almost month-long inconvenience they caused. Every time they notified me of the delivery delay just 30 mins - 1 hour before the appointment time and I had to miss work for those appointments several times. The customer support is awful. They spoke in a very uncaring voice even when I was complaining about all these issues, as if they have nothing to do with it and refused to take any responsibility. I would not recommend anyone to do any kind of business with them. Complete waste of time and money, not to mention, a huge headache. More
by Rafia Bushra
Employees Worked With
NA
September 08, 2022
The car was delayed twice. When it came the underbelly had issue. There are scratches which were mentioned in pre receipt. I would have appreciated if the passenger scratches c When it came the underbelly had issue. There are scratches which were mentioned in pre receipt. I would have appreciated if the passenger scratches can be rectified --afterall I spent almost 2 weeks on Hertz rental as additional out of pocket from my side due to Carvana delays. Can you please amend that part as an exception More
by Rohit
Employees Worked With
Call centre
