Carvana

This was a great and interesting sales experience being 100% online. Upon pickup, my representative was very clear with going over the paperwork and the 7 day guarantee. We love our car and will be back fo 100% online. Upon pickup, my representative was very clear with going over the paperwork and the 7 day guarantee. We love our car and will be back for our 2nd vehicle. More

I would give 5 stars if I didn’t have to deal with SilverRock, but because Carvana partners with them I had to deduct a star. SilverRock lacks urgency, is unprofessional and frustrating. The first f SilverRock, but because Carvana partners with them I had to deduct a star. SilverRock lacks urgency, is unprofessional and frustrating. The first full day of having my car it ended in the shop and there it sat for 9 days- for a flat tire and a damaged rim! Unacceptable!!! Carvana, you are better than SilverRock. I had a great experience with finding and purchasing my new car- SilverRock took that simple, easy enjoyable experience and ruined it causing unnecessary stress, chaos and much wasted time. You need to find a better partner- and my car STILL needs to go back to the shop. 🤦🏻‍♀️ More

Carvana LLC in Tempe totally scammed me. Please be careful with them! They made a mistake on the title, dealer assignment on 11/25/19 and HAVE YET to fix it. They didn't write in the deale Please be careful with them! They made a mistake on the title, dealer assignment on 11/25/19 and HAVE YET to fix it. They didn't write in the dealer number or notarize the signature for someone I never met named E Robles. The title was refused because of their mistakes and so I can't register it which means I can't drive the car I bought and payed for. The problem is CARVANA WILL NOT HELP ME. I've called Carvana Customer Service repeatedly and each Carvana representative was rude and couldn't care less. One guy told me to "pound sand". (What does that even mean?!) Another said they "will not try to help". The last Rep said they were the department who handles all escalations. He said I was wasting my time even trying. Since they won't help, I'm having to go through the process of reporting fraud. Been on the phone with the Sherriff's office and highway patrol. Hopefully they'll help. Don't use Carvana unless you want to pay a lawyer like I'll have too now. More

The purchasing process was absolutely amazing and the only reason I didn't give 5 stars the the fact that the car had to have 2 new front tires (tires were separating), new front rotors (rotors were warp only reason I didn't give 5 stars the the fact that the car had to have 2 new front tires (tires were separating), new front rotors (rotors were warped), and new front brake pads (metal on metal) had to be installed. I realize that the 100 day warranty doesn't include parts that wear out but to let the car go out for sale in that state is unacceptable. I bought this car for my son who just turned 16 and it wasn't safe. $660 later the car is operating as it should, I had it inspected (per the strong recommendation of my sales associate Ashley Parks.. she was beyond awesome), and it's good to go. I'd love to speak to someone about the state of the car at delivery. More

Transaction of vehicles occurred on 9/24/22. Upon arrival my purchased 2016 Tiguan showed signs of wear and tear that were typical of most used cars, so I was not surprised to find unlisted scr Upon arrival my purchased 2016 Tiguan showed signs of wear and tear that were typical of most used cars, so I was not surprised to find unlisted scratches and nicks. However, upon closer inspection it became clear their "100 point inspection" had either outright ignored or somehow missed necessary fixes that were not reflected whatsoever in their advertisement. This has included most notably: - Missing optional installs that were advertised as present on the listing, including heavy duty VW Monster mats and trunk liner with matching CarGo blocks. - Torn bumper part that is coming off the front of the vehicle. (plastic fixture, not metal) - Broken AC fixtures (air blows but flow and direction is non-adjustable). The assumption that all of these parts be present and be in working order influenced my decision to purchase this vehicle, in good faith, through Carvana's online car-buying service. I recently contacted customer service about the first bullet of missing parts and I was told due to their nature as optional installs they are not covered under warranty. The bumper and fan issue is apparently being handled by SilverRock, but I have no idea whether or when these will be fixed. As of the day of purchase, to my knowledge, the vehicle is free of any major mechanical or cosmetic issues outside of the above. I am enjoying the car itself as it fits many of my needs, and the customer service up until this point has been responsive, albeit heavily scripted at times. I ideally would prefer to keep this car. However, I am ultimately disappointed by this example of Carvana's seemingly deceptive bait-and-switch-style business practices. This does not leave a good impression for me when it comes to the attention paid to other potential issues the car may have that have not been previously spotted by their inspection team. Until Carvana manages to remedy these issues I cannot recommend their car buying service. I'm leaving a two-star only because the buying and delivery process was relatively smooth and painless, and most reps I worked with were very pleasant and patient. More

We had previously sold a car to CARVANA and since that was a good experience, we decided to try trading our car and buying one from Carvana and that also has been a very smooth overall good experience. T was a good experience, we decided to try trading our car and buying one from Carvana and that also has been a very smooth overall good experience. The quote for my car was instant and very fair, so we decided to then trade for a Jeep. The people that my wife talked to were all very friendly and answered all of our questions. It only took 8 days from my trade quote to very smooth delivery of the Jeep which came with a temp plate and registration so we could drive it. The actual registration and title arrived on the 8th day right after our 7-day trial period! My only suggestion is to have patience when calling and don't be shy about asking questions. We are very happy customers and can highly recommend using CARVANA for either selling or trading/buying your car! Thank you CARVANA!! Mike M. More

Can't recommend Carvana enough. Not a fan of dealing with car sales in person. Online staff was incredibly helpful through the paperwork / registration process. Car was exactly w Not a fan of dealing with car sales in person. Online staff was incredibly helpful through the paperwork / registration process. Car was exactly what I had hoped. Delivery person was also very friendly and helpful by walking through the specifics of the vehicle. My youngest daughter bought her car through Carvana in the summer and I'm recommending my older daughter do the same now that she is in the market. More

Terrible communication. My transaction was canceled and car released for someone else to purchase without anyone calling or emailing. The check from my credit union was not My transaction was canceled and car released for someone else to purchase without anyone calling or emailing. The check from my credit union was not received. Carvana did not contact me or my credit union. The day of delivery I called to confirm and learned my account had no car ordered at all. Carvana hardly apologized but offered to take $250 off another vehicle. No thanks! More

They are honest about what they will give you for your car which is great. The online chat support needs a lot of improvement as I was literally told to ignore emails and notifications says my 10 day payo car which is great. The online chat support needs a lot of improvement as I was literally told to ignore emails and notifications says my 10 day payoff wasn't good. The call in center is wonderful. Everyone I had spoken to was very pleasant and helpful. The delivery of the car/scheduling needs improved as well. I had 2 cars delivered and each time the delivery time was pushed back. More