Carvana

Terrible experience. Bought a 2020 truck that was advertised as blemish free. Had the truck for two days it rained on the third washed off the wax job they did on the tru Bought a 2020 truck that was advertised as blemish free. Had the truck for two days it rained on the third washed off the wax job they did on the truck after the rain I found 9 impact chips through the clear coat. Door hand had a impact mark on its several fenders had deep scratches and the instrument cluster had a 2” crack in it. Reported the issue immediately was promised all issues would be resolved since it was in the 7 day return period. Instrument cluster the dealer took care of. I waisted over 100 hours on the phone with Carvana and silver rock to resolve the paint issues. Body shop gave me a $3400 estimate to fix the paint and Carvana only covered $1244. They kept telling me they were going to resolve the balance kept promising to call me back but never did. Bounced me back and fourth between reps at Carvana and silver rock both blaming the other. On the final day of my 100 day warranty called trying to get a resolution was told didn’t matter if I went past the 100 days since it was an open claim. That the manager was going to call me the next week cause once again my claims manager was “out of office” for the week. I finally called 5 days later to be told my warranty was up and there was nothing they could do. Now I’m on the hook foe $2,000+ to fix the paint on this supposed blemish free truck. False advertising. And the body shop will have my truck for 3 weeks but silver rock will only reimburse me for 5 days up to $50 a day on a rental. Super disappointed was lied to over and over again. I recorded all the conversations with them thinking about dropping it off with the local news station at this point. I got screwed hard. I have told everyone that has asked me if they should consider buying a car from Carvana I have told all of them no 100% pay the premium go to a dealer look at what you are buying. More

Easy. Great car. Smooth process. Very happy. I’ll never visit a dealership bank! Thank you!! Great car. Smooth process. Very happy. I’ll never visit a dealership bank! Thank you!! More

Interesting way to buy a car! ! No pressure!! Easy delivery, friendly and efficient. Thank you! ! No pressure!! Easy delivery, friendly and efficient. Thank you! More

The worst car buying experience in my life! !! The car I was trading for was not serviced at all! The low coolant and check engine lights came on before I even got home. Then the car broke down !! The car I was trading for was not serviced at all! The low coolant and check engine lights came on before I even got home. Then the car broke down on the sode of the road. I had to pay out of pocket to have it towed to my house. CARAVANA refused to, I should have left their xxx on the side of the road!!! After more then 30 days, I still haven't been reimbursed. I had to travel over 200 miles to get the car in Birmingham when they vould have brought it to me and picked up my trade in. CARAVANA reminds me of the sleazy car salesman from the 70s. Save yourself a lot of drama and xx do not do business with these non caring and inconsiderate people!!! Also be very careful if you do, they are under investigation by the state of FLORIDA and others!!!! More

Everything was great. The only thing is I would make sure that you check and make sure your oil change and all the services are up-to-date because I already have to do tha The only thing is I would make sure that you check and make sure your oil change and all the services are up-to-date because I already have to do that on my car. More

My advocate was amazing I believe his name is Chris. The process was smooth. My 2015 Kia Soul is the best. The vending machine was A cool experience The process was smooth. My 2015 Kia Soul is the best. The vending machine was A cool experience More

Easy experience, picked up the car at the vending machine. The 12:30 appointment was truly an appointment with respect to our time. We were there about 45 minutes and signed a couple documents machine. The 12:30 appointment was truly an appointment with respect to our time. We were there about 45 minutes and signed a couple documents that needed an actual signature. The only disappointing part was the car could have been cleaned better. We did pay the transport fee and noticed the emissions were doine that day. The car probably just arrived. Happy with the process definitely will consider carvana for the next purchase. More

They didn’t review insurance right, car delivery delayed 2 weeks. Many scratches and dirty. 2 weeks. Many scratches and dirty. More

The over all experience was pleasant however when we got the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take thes the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take these to a dealer to be repaired. The van is still under full warranty but it is disappointing to purchase a "new" car and have to take it in right away More