Carvana

What an atrocious process! From beginning to end this buying process was painful. When I spoke with Kaija it felt like she did not know what she was doing. Anastasia turned it From beginning to end this buying process was painful. When I spoke with Kaija it felt like she did not know what she was doing. Anastasia turned it around and gave me guidance to ensure the car was delivered on time. I had to submit a cashiers check & the team that verifies that failed to do so during normal banking hours. So the day that it was due for the car to be delivered I had to call back to get them to do it. In this process I was asked to hop through hoops. I obliged & on the back end Carvana continued to drop the ball. On delivery day I was called advising that my paperwork was incomplete and I had to give the agent my social in order for him to generate a license plate. I did so the car could be delivered. So the delivery... Thats where it gets real interesting. This car was not cleaned or detailed, had way more damage than the website said. IF this wasn't a car that I had been searching for I would've backed out of the deal. After multiple tweets and call ins I finally got a call back from Andre. He was the only one to recognize all of the failures that had happened. They issued a $100 check for the car cleanliness(Which the products to clean were about $100 before the 4 hours spent cleaning), a $250 check for the issues that happened. He advised it would be 15-30 days before they would issue that. After the 7 day period ended it was Fedex'd to me. Thats the only thing that was easy. In regards to the body damage they did set me up with an appointment to have it addressed. More

Never received a call back or any communication about my numerous emails and requests to buy a car. numerous emails and requests to buy a car. More

Caravana’s service has declined since my first two purchases with them. This experience, with delays, delivery and presentation of the car, will give me pause before buying through Carvana. I was real purchases with them. This experience, with delays, delivery and presentation of the car, will give me pause before buying through Carvana. I was really impressed with my first purchase. Maybe, that experience was an exception? More

Very easy process. The truck could have been cleaned better but overall was acceptable. Very happy with customer service on phone and at the kiosk The truck could have been cleaned better but overall was acceptable. Very happy with customer service on phone and at the kiosk More

The entire process from start to finish was amazingly smooth. I would give 5 stars but the ad said that the vehicle had a rear view camera amd parking assist. It doesn't have either. I still kept the car smooth. I would give 5 stars but the ad said that the vehicle had a rear view camera amd parking assist. It doesn't have either. I still kept the car though because it was a sweet ride. More

I am in the midst of the absolute worst car-buying experience of my life with Carvana. 20 minutes prior to my vehicle being delivered, A rep called me and told me that the car hasn't passed NC inspect experience of my life with Carvana. 20 minutes prior to my vehicle being delivered, A rep called me and told me that the car hasn't passed NC inspection and also needs additional repairs, therefore my delivery would be delayed (again) another 10 days, then he started laughing at me. When I called and spoke with a rep, instead of allowing me to speak with a supervisor, she was recommending other vehicles, then swapped the car I purchased for one that was several thousand dollars more (which I didn't want) and added it to my profile. Now, the car I purchased is apparently in limbo, all my signed contracts are deleted from my account and I still have yet to speak with a supervisor or manager (waiting for a 24-48 hour callback). This is a nightmare that I cannot wake up from. I have officially insured and paid for a vehicle that I don't even have, not to mention my lost income for not having transportation. Carvana is the worst. And I don't see this situation improving whatsoever. More

Cancelled delivery of my vehicle TWICE! After a lot of convincing and swearing, Carvana did nothing, they never offered any compensation or anything, just a later delivery time. The first t After a lot of convincing and swearing, Carvana did nothing, they never offered any compensation or anything, just a later delivery time. The first time my vehicle was to be delivered on September 25th, then four days before the delivery date, Carvana cancelled and rescheduled for October 5th. I explained that I work two full time jobs and can only accept delivery on the weekends, so I rescheduled for Saturday October 8th, 2022. I get a text this morning at 9:28am stating how they are excited to deliver my vehicle to me tomorrow and if I'm excited, xxxx yeah I am. They also stated that they are on track to deliver my vehicle at the time stated. At 12:17pm. I get a burst of text messages from Carvana stating that they ran into delivery problems and have already rescheduled my delivery date to Thursday October 13, 2022. Can't do a Thursday, so I would have to reschedule out further, which means I would have waited a month to receive my car. xxx!!?? I won't go into too much details, but extreme disappointment and anger set in a long with multiple choice words for Carvana. I really needed this car for work as I am now traveling 100 miles round trip for work a day. I needed this car because of the great gas mileage, as of this date, Carvana has cost me $400 alone in fuel, fuel and money that I could have been saving with the new to me vehicle. Carvana sounds like a great concept, but it is a gimmick that does not work in reality. I will never ever do business with a car dealer like this again. I tried driveway before this, and also had a bad experience. I will go to a local dealership, F Carvana, and yes Carvana you get an F- or a 0 rating from me. More

Absolutely the best, easiest car buying purchase. And….the cars are of the highest quality and exceed what is advertised. And….the cars are of the highest quality and exceed what is advertised. More

This was the worst car-buying experience I've ever encountered, by far. Overall, the worst customer service experience I've ever encountered. I would say maybe 3 out of probably close to 50 representa encountered, by far. Overall, the worst customer service experience I've ever encountered. I would say maybe 3 out of probably close to 50 representatives were actually helpful. Your constant running clocks instill fear in your customers to complete all the tasks ASAP. I have two suggestions here. One, maybe make sure you don't give a NATIONAL BANK HOLIDAY as a deadline for bank verification of the check. Two, maybe make sure that you hold yourself, as a company, to the same deadline requirements. You delayed my delivery because of brakes & rotors, and a tire with a nail in it. I still have yet to find out exactly what exactly was replaced. Were two tires replaced to match the thread wear? Or only one? Were front & back brakes/rotors replaced or not? Here's a freebie suggestion; give your representatives more access to the information your customers are well within their right to have/know. I received my car & it was making clicking noises the very first day. Carvana suggested I bring it to a Carvana-approved shop; Monro it was. They parked my car next to one of the busiest roads in our city, right on the side, after it was in their parking lot all day during their repaving... jackhammer & all. Oh, but they didn't find anything. Told me they "slammed on the brakes" during the test drive more than I probably would, and got "lot rot"/rust off. I brought the car to MY family-owned shop... and it is a shame I don't have the money to sue Carvana & whoever touched (not fixed) my brakes. I have pictures. Twisted brake lines, brake pads put on upside down/backward; so tight they couldn't even budge, let alone move freely (that's important for brakes if you didn't know). OH! & my delivery driver told me he was quitting with y'all because of how awful he is treated by customers due to the issues you create & refuse to solve. He also wanted to make sure he took an accurate odometer reading after my home test drive; called Carvana & they had no record of it. He sent me a personal screenshot. Sad I have had to do the job of so many, just to secure my own purchase. ZERO service. Zero. The BBB will absolutely be given a detailed list of every single thing Carvana failed in one "so simple" purchase. Pathetic. - Marissa Robarge More