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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 24, 2019
Love my new SUV. This is a wonder Christmas gift to myself. Caravan is the best company for a used car. The process was quick and everyone was extremely nice and helpful. myself. Caravan is the best company for a used car. The process was quick and everyone was extremely nice and helpful. More
by kamishacooper2
Employees Worked With
Karen
December 24, 2019
The entire process was very smooth! From finding the car that I liked to getting it delivered the whole process was great! The Carvana staff answered all questions that I had and made the car buying process that I liked to getting it delivered the whole process was great! The Carvana staff answered all questions that I had and made the car buying process great! More
by Jessica
Employees Worked With
Amanda, Joel
December 23, 2019
The best !!!! I loved everything about buying the vending way eliminates going and talking to car dealers which is stress to me. I’m so glad I found this car. Every I loved everything about buying the vending way eliminates going and talking to car dealers which is stress to me. I’m so glad I found this car. Everything was convenient and I told friends abut the concept and I think the next time there car shopping I’m sure they will look you up. Thanks for everything. More
by Weeder
Employees Worked With
Don’t know
December 23, 2019
Just a unique way to buy a car. Not just a new way to buy a used car, but an “AWESOME NEW WAY TO BUY A USED CAR” I would never buy from another used car dealer after buy from Carvan Not just a new way to buy a used car, but an “AWESOME NEW WAY TO BUY A USED CAR” I would never buy from another used car dealer after buy from Carvana. Everyone that helped us was very friendly and helpful. We enjoyed talking to the young man that delivered the car (Christian). This is the first time I have felt good about buying a used car. More
by GLM
Employees Worked With
Christian
December 23, 2019
I had an amazing experience with Carvana. I was very hesitant at first and indecisive but the extreme patience that the employees had with me was shocking and very comforting. I am very happy with my pu hesitant at first and indecisive but the extreme patience that the employees had with me was shocking and very comforting. I am very happy with my purchase. Thank you Carvana! More
by Ash
Employees Worked With
All of them
December 23, 2019
Great customer service rep! He was very nice and took the time to explain everything to me. Car looks good-very clean. Only two things would have made my experience better. My car arrived without any floor m time to explain everything to me. Car looks good-very clean. Only two things would have made my experience better. My car arrived without any floor mats, which I was promised. It's been 2 weeks and they still haven't been sent. Also my car was driven from wherever it was stored which added more mileage. More
by T.Matthews
Employees Worked With
Unsure
December 23, 2019
I absolutely loved buying from Carvana, it’s easy and I so simple! Everyone I worked with was super friendly also. I highly recommend buying form carvana. What’s not to love? You don’t have to deal with go so simple! Everyone I worked with was super friendly also. I highly recommend buying form carvana. What’s not to love? You don’t have to deal with going to the dealer and sitting there for hours on end and I loved that part! More
by Vzilm97
Employees Worked With
Rachael
December 23, 2019
The process to buy the car was simple and the employees are really accessible and really easy to deal with. A delivery date was set, but then pushed back which was fine. As long as everything arrives perfe are really accessible and really easy to deal with. A delivery date was set, but then pushed back which was fine. As long as everything arrives perfect, I thought. Well, that wasn’t the case. The car arrived damaged. There was a considerable amount of damage not noted on the front bumper and on the front right rim. I did notice this on delivery in which pictures were taken and reported. Carvana has been excellent in response time and covering the claim. The issue at hand is the time and effort I have to put in to get this fixed. I had to take the car to an auto body shop quickly with a 30 day window to het this fixed. Therefore I had to take time off work to get the estimate. I now have to go back to the body shop to leave my car for a week to get this repair done. Nothing has been offered by Carvana for the inconvieniences that have come my way dealing with the issues that have happened while the car was in Carvana’s possession. It has been my expense for transport to and from the body shop and Uber rides all over town. It is an expense I did not anticipate on top of purchasing the vehicle. More
by Curtkaniff
Employees Worked With
Phone Reps
December 22, 2019
Bit of a headache around the holidays I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I love my new vehicle, the first 11 days have been a headache. The car was delivered with an unfortunate gash/cut into the rear passenger tire fender flare, that was caused by I guess either the car being moved onto the delivery truck or something? I don't even know fully, because they didn't really tell me exactly what happened. In addition to that, my car was missing its front license plate bracket. Due to me living in Virginia, the commonwealth requires one... Carvana knew where the car was going and in which state it was being sold, this is something they could have easily installed prior to delivery. But now, not only did I have to spend time that I cannot get back, to get estimates for these things to get fixed. I'm also wasting gas and running around trying to get it done during the holidays which is already a stressful time in and of itself. I've sent the estimates for each issue to get fixed to Carvana support/repair via email more than 2 days ago now.. and I haven't heard anything back from them yet. It's frustrating to make your customer have to basically do all the work for something they didn't even cause. And even after reaching out to the support/repairs team... I keep getting the same generic email back and no one actually letting me know things are approved or what's going on. Again, I think they just keep expecting me, the customer to try and handle all of this stuff that I didn't cause, which I find ridiculous! I'm starting to regret the purchase entirely. Also the cherry on top of all of this is there were no floor mats in the vehicle as advertised upon delivery and so they said they would order them for me, which they did. However, just got them in today... they don't even securely clip into the floor pins where the mats are supposed to click into.. the holes aren't big enough. And given all the frustration and headache dealing with the gash and front license plate bracket, I thought they'd at least order me the nice rugged "monster mats" through Volkswagen that have Tiguan on the sides for the front driver and passenger side mats. But no, these are cheap aftermarket carpet ones... it's ridiculous. Also some minor miscellaneous things I've noticed of course after my 7th day for return are; the rear passenger side overhead interior light is broken/doesn't work, the day time running (DLR) indicator light on the dash doesn't illuminate when they are on. The car makes a weird loud humming noise when you hover around 75mph, to name a few... So to say the least, I don't feel very valued as a customer right now. Its been a very big headache so far... More
by Justin Skinner
Employees Worked With
Luke (delivery driver) & Dylan (email support correspondent)
December 22, 2019
Easy process to buy a car Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvem Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvement is the vehicle could have been cleaned and detailed better. More
by Brett
Employees Worked With
Do not recall their name
