Carvana

Really simple, enjoyed the experience The whole process was very simple. Every time I had a question, they were very gracious in answering and helping me understand the process. The only c The whole process was very simple. Every time I had a question, they were very gracious in answering and helping me understand the process. The only complaint that I had is that I had to submit files more than once, and the last time that it happened, I called to verify that they got the document that they needed, and two days later I got an email requesting the same document. So that is a little annoying. Also, they promised a $50 gift card that never made an appearance. But what is $50 in comparison to a new car in great shape? Other than that it was smooth sailing, and I am really pleased with how well it all went. The staff were friendly as well. I would recommend Carvana to everyone. More

The experience was very convenient, everyone I spoke with was very helpful and made the process easier. Thank you Carvana we're enjoying our new vehicle. was very helpful and made the process easier. Thank you Carvana we're enjoying our new vehicle. More

I was a frequent car shopper, buying, not leasing, about every 2-3 years. Then I found my dream car and kept it until repairs got too costly. I always looked for used late model vehicles, often with CPO w every 2-3 years. Then I found my dream car and kept it until repairs got too costly. I always looked for used late model vehicles, often with CPO warranties to keep my costs down. Circumstances led to the purchase of a CPO that was economical and reliable. But, how did I miss my A7! From start to finish, from answering my questions, to inquiries about the vehicles, to the actual purchase, I had a stress-free buying experience with Carvana. And the delivery and trade-in went seamlessly! I can’t imagine buying a car another way. More

Very easy to shop & buy online. They stayed with me every step of the way to provide assistance and keep the purchase moving smoothly. Great new way to buy a car! step of the way to provide assistance and keep the purchase moving smoothly. Great new way to buy a car! More

Great service but issues with the cars and detailing Great customer service, not as impressed by vehicle inspections, lack of attention to detail in the vehicles’ detailing, and post-purchase app functio Great customer service, not as impressed by vehicle inspections, lack of attention to detail in the vehicles’ detailing, and post-purchase app functionality. 1) great - everyone I’ve spoken with or met face to face has been fantastic, super helpful and patient despite some weird messes on our end due to bank stupidity. Exchanging the first car was super easy, carvana stayed on top of me to ensure the transaction went through, the the pickup/drop off service was amazing. 2) not great - the first car I got had some places in the detailing that were just... not thorough. Worse was finding a pool of water in the spare tire compartment, and that the cover (and floor of trunk) was badly broken, which you didn’t see until you looked at the spare tire. Lastly, it was never reported that the windshield was replaced to my knowledge at least - and the replacement had a visual distortion that caused me headache and eye strain after a 45-minute drive on the highway. So I returned that car. Oh - and in the center console were the broken remains of parts from the steering column. Why were those there? Why was something broken on the steering column? It was a mystery I had no desire to solve as the car by this point was a clear “HECK NO”. The second car I got is... much better. It has some issues too, but I’m in love with it regardless. GREAT! The detailing job was WORSE, and I’ve got to get it fully redone now. But thanks to Carvana for giving me a $50 coupon, although that may not cover it all. The other oddness is that despite a clean vehicle history, clearly the rear fender is bent out of shape, and doesn’t sit flush with the trunk panel, sticking out considerably on the rear passenger side. Carvana is opening a repair ticket, and I hope they take proper care of me; but there were no photos or description on the site indicating the (obvious in person) issue. So... I have hope we will resolve this, but it is a bit frustrating. 3) software issues. Once I have purchased a car, and the listing is taken down, it would be GREAT if I could still see the listing, all the photos, features, warranty details quickly and easily. This seems like an obvious oversight, to me at least. The fact that it is NOT available feels almost... a little sneaky? I hate to say that, but when I wanted to look at details and compare photos to the car, etc., I could not. For example, I was positive this car had a backup camera. It does not. It isn’t a deal breaker, but I would have loved to reassure myself via the original listing. Same with the fender issue; I would have liked to compare the photos to make sure I didn’t overlook anything. Don’t get me wrong - I’m really happy with the current car, despite the fender issue, I just feel like woth a service like this, those final details and polish (especially on the literal car), make the difference between an “OK” experience that leaves you wanting just a little more, and a great one that is seamless and leaves you with nothing but happy thoughts and enthusiastically recommending to friends. So happy I have a car, but when people asked how I like Carvana, I hesitate a little before explaining the pros and cons of my experience. But seriously - your people are great! Give them all raises. Except for the folks doing the detailing. 2 cars in a row it SUCKED. More

Great experience Only thing bad was it said it would Great experience Only thing bad was it said it would have Nissan Connect but my model does not have that. But otherwise great experience Good job Great experience Only thing bad was it said it would have Nissan Connect but my model does not have that. But otherwise great experience Good job More

Caravana was extremely easy to work with. Melissa was extremely helpful in explaining how the process worked and was very kind throughout communicating about the car. I would recommend using caravana to extremely helpful in explaining how the process worked and was very kind throughout communicating about the car. I would recommend using caravana to anyone trying to sell a car. It was completely hassle free! More

Excellent customer service This process was amazingly easy. The customer service I received was flawless. I’ll never visit another dealership. Carvana is the way to go! Tyler wa This process was amazingly easy. The customer service I received was flawless. I’ll never visit another dealership. Carvana is the way to go! Tyler was helpful, answered all my questions, and explained the process thoroughly. More