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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
December 27, 2019
Do not buy from carvana DO NOT BUY CAR THROUGH CARVANA!!! I thought buying a car through carvana would be easy and harmless just as advertised but I have never been so deceiv DO NOT BUY CAR THROUGH CARVANA!!! I thought buying a car through carvana would be easy and harmless just as advertised but I have never been so deceived by a company in my life. Carvana promises a 150 point inspection on all there vehicles and a 7 day money back guarantee. This is how I got screwed over. I purchased a 2017 Ford Explorer and had it delivered on the big white truck and so far so good. Four days later I noticed some things going wrong and took it to the shop that carvana recommended right away. Well the shop took a couple days to get to my car that extended over my 7 day guarantee. The Mechanic called me to inform me that the car had a lot of problems prior to receiving the car. He told me that carvana should have never passed the state inspection on this car and that the car had be in a accident ! This was never disclosed to me from carvana. You would think carvana at this point would do something to help me like give me a car rental while they solve the problem or just a easy switch out for another car. But this is not the carvana way. Carvana has done nothing to help me! They told me to take it to another shop to get a diagnostic. So I took it to a ford dealership. By the way, it’s been almost two weeks by this point and no car to drive around and no solution. This ford dealership calls me and tell me the exact same thing the the mechanic told me from the first diagnostic.The car had been in a accident and they found a lot more problems. Ford dealership said this car should of never passed the inspection from carvana. There is overspray all over the car showing that the car has been repainted, there are new components underneath the car that don’t match the original components, and the back tailgate is way out out of alignment. Oh and all the major electrical issues this car has. these are obvious things that can be seen. CARVANA DOES NOT INSPECT THE VEHICLES BEORE THEY SELL THEM. Carvana has sold me a salvaged car. By this point I call carvana and say I want out of they deal completely and they said “I understand and I completely agree with you”. But never get a answer on what they are going to do. The evidence is right in front of carvana and they still don’t want to help me get a car rental or switch it out for a new one. All of Carvana’s support team is trained to say “I understand and I completely agree with you”. They have told me this everyday since the problems had occurred and have done nothing to fix the problem. No consideration from them whatsoever. I am still without a car because they can’t figure out what to do. In the mean time it’s the holidays and I can’t get around anywhere, get to my extended family and I can’t get to work. Merry Christmas carvana thanks a lot! They are in the business screwing people over. Oh and I still have not been helped. More
by WM
Employees Worked With
Tyle
December 27, 2019
There for you every step of the way This was my first time purchasing a car. I had all my questions answered when I called or over email. The car was delivered on the scheduled date. So This was my first time purchasing a car. I had all my questions answered when I called or over email. The car was delivered on the scheduled date. So far the car is running great! More
by JohanF
Employees Worked With
Sarah
December 27, 2019
Super easy process and fair offer. Melissa was very helpful as well as the employees who were there during the drop off process. Would definitely recommend. helpful as well as the employees who were there during the drop off process. Would definitely recommend. More
by Megancarr94
Employees Worked With
Melissa
December 27, 2019
Every single step of the way was absolutely phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was fixed right away and I even got $1000 off the price!! More
by autumnfilkins
Employees Worked With
Brian
December 26, 2019
The process was quick and simple. The hassle of dealing with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. More
by nicole72
Employees Worked With
Chris
December 26, 2019
Great Experience The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purch The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purchasing cars and I have purchased over a dozen in my life and this was by far the best car purchase experience in my life. I would totally recommend this experience to someone who does not like haggling and wasting time. I arrived about 10 mins before my appointment, my sales person met with me exactly at my appointment time, it took me about 20 mins to do my test drive (I was not rushed) and about 10 mins when I returned to close the deal. More
by Connie
Employees Worked With
She was such a good sales person but I can't remember her name I have a problem with most names sorry.( maybe Ashley), she was great.
December 26, 2019
Best car buying experience ever hands down. Carvana actually makes buying car fun as it should be. Carvana is my dealership of choice now, Thanks actually makes buying car fun as it should be. Carvana is my dealership of choice now, Thanks More
by vega_400
Employees Worked With
Delivery guy
December 26, 2019
I had a good experience with Carvana. I bought a 2016 Nissan Sentra SR. The customer service was friendly and I received my car as expected on Tuesday, December 17th. The car came on time and in good con Nissan Sentra SR. The customer service was friendly and I received my car as expected on Tuesday, December 17th. The car came on time and in good condition, and the delivery/signing process was smooth and easy. I also enjoyed the gift bag with goodies they gave me! It was came with a Carvana cup, mug, candy, tote bag, and a gift card. Overall, I would recommend Carvana to other customers. More
by sscott2
Employees Worked With
Michael
December 26, 2019
It was really a neat experience buying a vehicle online; instant approval, not a lot of money down, track every step beginning from applying to Carvana to tracking your vehicle being delivered to your front instant approval, not a lot of money down, track every step beginning from applying to Carvana to tracking your vehicle being delivered to your front door, and thousands of vehicles to choose from. Thanks Carvana! More
by Powellvictoria14@yahoo.com
Employees Worked With
Kali
December 26, 2019
I can't imagine a smoother automobile sales transaction than the one I just did with Carvana. I worked with Cooper, who was excellent. And pick up, paperwork was ready to go and the whole thing lasted less than the one I just did with Carvana. I worked with Cooper, who was excellent. And pick up, paperwork was ready to go and the whole thing lasted less than 15 minutes. So much better than dealing with the dealership or a private buyer. More
by rwalton
Employees Worked With
Cooper
