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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
December 29, 2019
I really loved everything about carvana !! Awsome customer service!!!! It was very pleasant dealing with this company. I would recommend it to everyone! I will definitely order my next car here! customer service!!!! It was very pleasant dealing with this company. I would recommend it to everyone! I will definitely order my next car here! More
by Noahjacobparks1986
Employees Worked With
Jessica , malory
December 29, 2019
I am so happy I decided on Carvana to buy my car. It was an easy experience, so easy in fact that it was truly unbelievable. It honestly feels like your making any online purchase. The people I spoke to wer an easy experience, so easy in fact that it was truly unbelievable. It honestly feels like your making any online purchase. The people I spoke to were super nice and friendly. My purchasing experience was super easy, there were no problems at all. I love Carvana and would use it again and recommend it to anyone looking for an easier way to buy a car. More
by nicolecollier56
Employees Worked With
Nick, Phil
December 29, 2019
Purchasing a vehicle through Carvana was the best decision! We didn’t have the time to go car shopping, test drive and make a quick decision. So, shopping through Carvana not only saved us a ton of t decision! We didn’t have the time to go car shopping, test drive and make a quick decision. So, shopping through Carvana not only saved us a ton of time, but it also gave us the opportunity to test drive for a whole week during our day-to-day routine to make sure it was the perfect fit for our family. Carvana also provided us with the BEST customer service we could have ever imagined. Thank you Carvana Team! More
by LoveMyMinivan
Employees Worked With
Eric
December 29, 2019
Registration Nightmare I used Carvana at the beginning of November to purchase a car prior to a cross country move I had planned (currently live in NJ moving to UT). I adher I used Carvana at the beginning of November to purchase a car prior to a cross country move I had planned (currently live in NJ moving to UT). I adhered to their 45 day timeline and purchased my vehicle 49 days before my move date. The purchase and pickup was seamless. I was in and out of their vending location within 20 minutes which is incredible. I bragged about the purchase to all my friends and coworkers! Then.... it came to registration. Exactly 7 days after picking up the car, my registration status was flipped to "Submitted to DMV". Perfect! On 12/23, after not hearing from them since November, I called to inquire on my registration status. Well, come to find out it was held up due to a missing document. But no fear, I was told that I could go to the DMV to get them to sign the form, overnight the form to Carvana, and my vehicle would still be registered prior to my move. At this point, however, I would be a few days without my car since my temporary tags expire on 12/29 and they are unable to renew them. Oh well, I can live with that. The next morning, on Christmas Eve, I arrive at the local DMV to get the requested form filled out. After waiting for over 3 hours and talking with 2 associates and a supervisor, they refuse to fill out the form - stating there is nothing on it which requires their signature. At this point, I am confident the DMV is wrong (past experiences I suppose), but I call Carvana and inform them of the situation. After about 20 minutes on hold, I'm told that it was Carvana's mistake and that the DMV was correct. Carvana would fill out the form and submit the registration that day. Great, so I wasted my Christmas Eve morning at the DMV, but maybe this nightmare is finally over. On 12/27 I called Carvana again the inquire about the registration status. Keep in mind, my temp tags expire 12/29 and I am moving on 1/3. At this point, I'm told the registration is processing, but that there is little hope of it being completed before my move. The only "advice" I receive is the bring a copy of my purchase agreement during the trip in hopes it deters any cops from giving me a ticket. No additional assistance is offered. As it stands currently, I will begin a 5 day cross-country move on Friday with an expired temporary plate. Here's hoping I don't get too many tickets on the way. More
by Jon Hickman
Employees Worked With
Various Customer Service Reps
December 29, 2019
Awesome experience ! This is my second car purchase through Carvana. The experience could not have been better. The time required to make these purchases was minimal. Wi ! This is my second car purchase through Carvana. The experience could not have been better. The time required to make these purchases was minimal. With my second purchase I also traded in an older vehicle. This process also was incredibly easy. I am very happy with my dealings with Carvana. I look forward to dealing with them in the future. More
by Rmartin426
Employees Worked With
Do not remember
December 29, 2019
Excellent, very easy and fast. Just take care the allegations of the tire please. Over them that everything was good.i recommended a 100 percent allegations of the tire please. Over them that everything was good.i recommended a 100 percent More
by Marcos cruces
Employees Worked With
Dont remember
December 29, 2019
Great Way to Buy a Car in your PJ's!! This a great and easy way to purchase a vehicle compared to visiting a dealership. No hassle/no stress, completed the purchase while relaxing at home This a great and easy way to purchase a vehicle compared to visiting a dealership. No hassle/no stress, completed the purchase while relaxing at home while in my PJ's. No arguments with rude dealership personal over price/payments and having to waste your whole day.This was truly a great experience and would recommend Carvana to everyone. Everything worked out in the end, love the car and order process, my only two complaints: 1) The car was supposed to be delivered, was called the morning of the delivery and advised that I would need to pickup the vehicle instead due to a transport vehicle shortage. The friendly staff (Melissa) at the Ontario, CA Carvana did set up an Uber to get me to the dealership, this was acceptable however would have really liked the delivery instead but have to say that seeing the vending machine was a great experience. 2) The Car had a chip in the paint on the door edge that was not visible in the online pictures and I did not notice it until I got home. I had to purchase some touch up paint for $20 to cover it up. More
by gcgarcia5
Employees Worked With
Melissa
December 29, 2019
Great Best car buying experience, so far! The ease of purchasing a vehicle while sitting on my couch was awesome! NO hassle, haggling or stress from visitin Best car buying experience, so far! The ease of purchasing a vehicle while sitting on my couch was awesome! NO hassle, haggling or stress from visiting a dealership. AND the down payment was so inexpensive, didn't have to put down thousands of dollars to get the vehicle. Delivery person was awesome as well! Would definitely recommend Carvana to all those looking to purchase a vehicle. Thank you, Carvana! Laurie Ford More
by laurieford
Employees Worked With
Do not remember name. But it was the person who delivered the vehicle, he was AWESOME!
December 29, 2019
A great way to buy a new or used car! Even though the 2016 Subaru Outback that I brought using Carvana died the second day after it was delivered, I would still used Carvana again. I also Even though the 2016 Subaru Outback that I brought using Carvana died the second day after it was delivered, I would still used Carvana again. I also have and will continue to recommend Carvana to people I know who are looking for a new/used car. I suggest that an audit be conducted on whoever supposedly did the 150 point inspection. On the second day the battery died and the "needs oil light" came on. I had the car towed to a Subaru dealership, where the battery was replaced and oil change done. Sincerely, John Wilson More
by jw_12
Employees Worked With
Veronica or Briana - I think it's the same person exhibited outstanding customer service!
