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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 31, 2019
The best car shopping buying only problem I had was to speak with a supervisor regarding my vehicle that date pickup changed and was told I would receive a check in the amount of $25 a day from scheduled speak with a supervisor regarding my vehicle that date pickup changed and was told I would receive a check in the amount of $25 a day from scheduled pickup 12/11/19 to 12-21/19 which I never received, otherwise great service More
by nhager
Employees Worked With
Chad
December 30, 2019
This whole car buying experience has been simply amazing! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! More
by clvertin1
Employees Worked With
John
December 30, 2019
Mark and Aiden were very friendly and personable. I’d def use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to pur use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to purchase a car versus the traditional long process via a dealership. More
by Shenae1215
Employees Worked With
Aiden, Mark
December 30, 2019
I will not buy a car any other way in the future. This was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. More
by barbieburns
Employees Worked With
unsure
December 30, 2019
Asked a question from the finance company and was treated with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they were they were associated with your company. The Carvana staff and delivery has been excellent More
by Hamiltonirons
Employees Worked With
I don’t know
December 30, 2019
I ordered my car at 8:30 pm and was approved for financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time t financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time to go to the dealership to get a new one and needed a car ASAP to my frustration 11 days later and still no car. I have had the delivery rescheduled 4 times now. They had to repair the car and it was delayed twice because of that. I understood that reason however now I am getting a run around with no delivery date or time given to me. I had to take off work due to no means of transportation and prior to that I had a rental car which I had to pay for that I turned in because the car was supposed to be delivered on Sunday. Not happy at all, so far this process was supposed to be easy and seamless, it seems the delivery department is unorganized and does not care that they dropped the ball on picking the car up Saturday from the dealership service department when everyone knows that dealership service departments are closed on Sundays. More
by Tkbhwalker
Employees Worked With
Tony, Shawn, Charles
December 30, 2019
Well, I didn't have the ideal car experience. My vehicle delivery got changed multiple times due to a broke trim piece. When I finally did get my vehicle. I discovered that it wasn't properly repaired. I ha delivery got changed multiple times due to a broke trim piece. When I finally did get my vehicle. I discovered that it wasn't properly repaired. I had to call and have them repair it the correct way. My temp tag wasn't even for my vehicle and had to have a replacement sent. I can say that the customer service is great. The people are super nice and did there best to get me my vehicle. I would recommend Carvana to friends and family. I just feel that I happen to be the one case that didn't go as planned. More
by mwmccoy86
Employees Worked With
Pretty much everyone in Customer Service.
December 30, 2019
I loved working with Carvana! My family has purchased three cars from Carvana in the last year and a half and we’ve had great experiences each time! It was super easy, everyone I spoke to was really help three cars from Carvana in the last year and a half and we’ve had great experiences each time! It was super easy, everyone I spoke to was really helpful and patient, and I completed my purchase in an hour. Also my good good sis Sara Upton in underwriting was the best, so #GIVESARAARAISEIN2020 More
by Mariahalyse
Employees Worked With
Sara Upton
December 30, 2019
Honestly xxxx this place. I ordered a car from here for a price that was a little more than what I would have spent buying it from a private seller, however I ordered it. I waited a week and the day before i price that was a little more than what I would have spent buying it from a private seller, however I ordered it. I waited a week and the day before it was supposed to be delivered I got a call and they basically told me that the car was damaged in the shipment and that they weren’t going to do anything about it. I was so excited for this car and that I was going to get it before going back to school but they xxxxed me over. I don’t recommend this place for anyone bc if they don’t even care enough to safely transport the car when I was going to pay more than what the xxxxing car was worth. I will not be buying from them anymore and I hope this saves some people from the trouble as well. More
by justin
Employees Worked With
None in particular
December 30, 2019
Absolutely smooth transaction. Every detail was just as advertised, no glitches. Agent Melissa followed up with me through every step, making sure I was totally satisfied with the deal. advertised, no glitches. Agent Melissa followed up with me through every step, making sure I was totally satisfied with the deal. More
by Jamespbarfield
Employees Worked With
Melissa
