
Carvana
Tempe, AZ
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
Amazing experience!!! I was thinking about getting a new car for my wife but had been putting it off because I dreaded going to the dealership. I was curious to learn more about Carvana and started the proc car for my wife but had been putting it off because I dreaded going to the dealership. I was curious to learn more about Carvana and started the process just by browsing the site. In less than 24 hours I became the new owners of a 2015 VW Passat. I couldn’t believe how easy it was! No hassle, no delays! And the Carvana delivery team (Austin & Austin) were very professional and pleasant. Carvana is the way to go and I will certainly return for my next vehicle purchase! More
Easy, Friendly, Competent After doing my own research to determine which make and model of vehicle I wanted to purchase, Carvana was simple to use. I was able to keep an eye o After doing my own research to determine which make and model of vehicle I wanted to purchase, Carvana was simple to use. I was able to keep an eye on the available vehicles that matched my specifications and in as little as a couple of weeks, I found the perfect vehicle for me. The rest of the process was simple, well documented and customer service was very friendly and helpful. I had my doubts as there were several BAD review out there but I took a chance and I'm glad I did!! Their prices were either comparable or lower than any dealership within a 100 mile radius. Carvana also provides a car fax with past maintenance reports and a 150 point inspection that is available for viewing where most dealerships do NOT. Not to mention that you don't have to worry about the endless hours in a car dealership trying to haggle and get out the door without leaving feeling exhausted. My only criticism would be of the website. When your trying to scan for a specific vehicle and you use the drop down menu, the page refers back to the "standard" view when you switch pages. Also, after starting the purchasing process, the area for uploading different documentation is not user friendly. Even with those small inconveniences, I will definitely be purchasing from Carvana in the future. More
Best Car Buying Experience EVER! I had a great experience from beginning to end. I would definitely recommend them and we will use them again in the future for another vehicle. I had a great experience from beginning to end. I would definitely recommend them and we will use them again in the future for another vehicle. More
The most easiest and relaxed car buying experienced i ever had! The car arrived in better condition than i expected. Carvana even honored their black friday discount of $1000, although my contract was al ever had! The car arrived in better condition than i expected. Carvana even honored their black friday discount of $1000, although my contract was already approved and signed! the staff was extremely nice and easy to work with. I would definitely buy from Carvana again and highly recommend them to anyone in the market for a used vehicle! Huge selection of cars and best return and warranty policy vs your traditional used car dealership. Thank you Carvana!!! More
I can’t say enough. This was my second Carvana purchase & it was the best car buying experience EVER!! Fast, easy & extremely convenient. I purchased a Lexus EX350, beautiful car, then this zippy cute littl it was the best car buying experience EVER!! Fast, easy & extremely convenient. I purchased a Lexus EX350, beautiful car, then this zippy cute little commuter Fiat 500 Sport. Each purchase was smooth. Each car in fantastic condition. Thank you Carvana...!!! More
Best car buying experience A co-worker mentioned he had bought two cars from Carvana and how easy the process was. I had never considered it because I have always bought new ca A co-worker mentioned he had bought two cars from Carvana and how easy the process was. I had never considered it because I have always bought new cars. My daughter was turning 17 so I thought I would check it out. After doing some research and getting her to agree on a model she liked I went online and found the perfect car. The entire process....from initially reviewing cars to the final delivery was extremely easy and pleasant. There was no hassle or anyone trying to "upcharge" me. The delivery guys were cool and extremely knowledgeable. My daughter truly loves this car and I couldn't be happier. HIGHLY RECOMMEND. More
Carvana made it easy to purchase my car. I can imagine this can be said about many car buying facilities. But everything was done completely online. Fortunately and unfortunately this is the world we live this can be said about many car buying facilities. But everything was done completely online. Fortunately and unfortunately this is the world we live in. More
TERRIBLE SERVICE-FROM START TO FINISH I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5 star ratings "Too good" to be true. Its I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5 star ratings "Too good" to be true. Its almost apparent they are fake, and paid for. My car arrives after 14 days of "Shipping". (In October) With two flat tires. Just dropped off, no delivery whatsoever. Since it too such a long time to ship, my 7 day test drive had expired. After informing the staff several times about this issue, no one corrected the 7 day timeframe to my knowledge, nor offered to correct the two flat tires I sent pictures of. Then, withheld my temporary plates for 14 days, (which would not allow any testdrive of the car whatsoever) because they "Lost my paperwork". After re-submitting the paperwork at least 3 times, they finally released my temporary plates so I could test drive, only to then refuse any repairs to the car. I was able to drive the car for two weeks, until those temporary plates ran out---Only to be told I would need to just wait on the actual plates to arrive. WELL----It has been 4 months! 4 months of constant phone calls, chats, and constant request to expedite this. Carvana graciously offered to reserve me a rental car at a location over 4 hours away! (After requesting them to relocate reservation, I was denied) After arriving to the rental car location, they didnt have my reservation information from carvana properly, and would not supply a car. So I drove home---another 4 hours with no car. They then offered $250---as I have been out a car I paid for for over 4 months. Thanks carvana. More
Very pleased with the carvana buying experience. No shady back room manager to deal with, excellent description of vehicles with great prices! Will definitely buy here again! back room manager to deal with, excellent description of vehicles with great prices! Will definitely buy here again! More
Your online approach to buying and selling cars was very unique to me! Selling my used car to you was the first time I use this kind of service, at first it was a little confusing but finally got the idea! unique to me! Selling my used car to you was the first time I use this kind of service, at first it was a little confusing but finally got the idea! More