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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 16, 2020

No Tags Everything was flawless up until I found out today my paperwork was never submitted to the DMV. So now my tags are dead and the car sits in my garage- More

by f250teal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none worth mentioning
Jan 17, 2020 -

Carvana responded

Thank you for taking the time to reach out and share your frustrations. At Carvana, we strive each and every day to be the better way to buy a car. We are sorry to hear that the ball was dropped during the registration process which has caused your vehicle to be stuck in your garage. At this time we are unable to locate your account based on the information provided. If you are still experiencing delays with your registration, we encourage you to reach out to us at (800) 333-4554 for further assistance.

January 16, 2020

Andrew made this entire process incredibly smooth. It was very fast and trustworthy. I will definitely use Carvana again to sell a vehicle. Maybe one day i will even purchase a vehicle from them! More

by omarq
Recommend Dealer
Yes
Employees Worked With
Andrew
January 15, 2020

Very Disappointed I’m a previous Carvana customer, and my first experience was spectacular! Everything went seamless with the transaction of scheduling, delivery, and t More

by jmorg29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember any names
Jan 16, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. It’s disheartening to hear that your second purchase did not live up to the same expectations as your first. Carvana works hard to avoid delaying our customer’s delivery but knows at times there may be unforeseen circumstances that arise. We are sorry for any frustrations this may have caused you. Nonetheless, we are happy your vehicle was delivered and hope you are loving your new purchase. Please do not hesitate to reach out if you have any further questions or concerns.

January 15, 2020

I was attempting to sell my car on Craigslist when Trish cold called me and advised me of a better way. She held my hand through the whole process, calmed my nerves, and got me a reasonable price. Easy, qui More

by Gary encore
Recommend Dealer
Yes
Employees Worked With
Trish
January 15, 2020

PHENOMENAL I've been telling people all about Carvana after my absolute MAGICAL experience. Literally, front me creating an account on the website to driving of More

by cdove1138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot recall his name.
January 15, 2020

Overall Good Experience I would definitely use Carvana again for future vehicle purchases! First off, let me say, my experience was relative to buying a vehicle for my busin More

by CherylP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Amanda and Marvin
January 15, 2020

Great Experience, Simple Process. I was very skeptical about using Carvana at first, but I am very pleased with the outcome. Found the car and financed all through the same website. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mostly online experience, delivery driver
January 15, 2020

This was my first experience in buying a car online , it was an awesome way to purchase a vehicle. My sales rep Charity was amazing very PATIENT and pleasant More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Charity
Jan 16, 2020 -

Carvana responded

Thank you for providing us this wonderful insight into your recent experience with Carvana. We are so pleased to hear that you had the easy and streamlined process we strive to provide each customer. Carvana prides itself on customer service and we are thrilled to hear that you received the best! Please don't hesitate to reach if you have any questions or concerns. Welcome to the Carvana family!

January 15, 2020

Fast and smooth service. Carvana kept me in the loop at every stage of process. Kudos to Melissa did for following up and getting me a great deal More

by sam76
Recommend Dealer
Yes
Employees Worked With
Melissa
January 14, 2020

I just bough a beautiful RR Velar from Carvana and I would recommend the experience to anyone that is thinking about using Carvana to buy their next car. I have to be honest, I was skeptical and my g More

by Dariusz
Recommend Dealer
Yes
Employees Worked With
Customer Service
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