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Carvana
Tempe, AZ
10,127 Reviews
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10,127 Reviews of Carvana
January 30, 2020
For me this is the first time buying from Carvana, and I will definitely do it again. The buying process was easy and fast. The Carvana advocates were really helpful and they offered the best options to g will definitely do it again. The buying process was easy and fast. The Carvana advocates were really helpful and they offered the best options to get my new to me. When I got the car for the 7 day trial I took the car to a dealership to get it inspected since it was the first te for me buying a car online I wanted to make sure everything was ok with the car before I decided to keep it. The car passed the inspection everything was ok. I have a little over a month with my car and love it.... More
by Stephanie
Employees Worked With
Don't remember
January 30, 2020
Things didnt go so smooth I has to go get my own state inspection because of someone writing wrong mileage, they used wrong name for my lender, had to get another tag FedEx, my cabin air filter was full inspection because of someone writing wrong mileage, they used wrong name for my lender, had to get another tag FedEx, my cabin air filter was full of shrub and I ended up buying an engine air filter as well. I wasnt fully reimbursed they debated over the cabin air filter wanting a photo. Ine rep was helpful. Now I hear noises and at least I have warranty but my repair guys are not one of the users of silver creek. More
by awsome86
Employees Worked With
Not sure
January 30, 2020
A FEW PEOBLEMS IT WAS A LITTLE ROCKY AT FIRST. YOUR WEB SIT IS NOT AS GOOD AS YOU THINK IT IS. IT NEEDS A LOT OF WORK. COMMUNICATION BETWEEN THE REPS. AND CUSTOMER A IT WAS A LITTLE ROCKY AT FIRST. YOUR WEB SIT IS NOT AS GOOD AS YOU THINK IT IS. IT NEEDS A LOT OF WORK. COMMUNICATION BETWEEN THE REPS. AND CUSTOMER ARE ALSO NOT THAT GOOD. I WENT TO PICK UP MY CAR THE FIRST THING SHE SAID WAS " YOU DIDN'T SIGN CONTRACT"? I SAID YES I DID, SO I SIGNED IN ON THE TABLET IN THE PICK UP SHOWROOM AND THERE IT WAS ALL SIGNED. I TURNED AND SAID "LIKE THIS"? WE WERE ALMOST DONE I CALLED MY INSURANCE CO. WHILE SHE SAT AT THE TABLE WITH ME, I GAVE THEM THE VIN.NO. THEY SAID IT WENT UP $56.00 AND I MADE A JOKE I HUNG UP. SALES PERSON IS SHE E-MAILING IT TO YOU? I HAVE TO TAKE A PIC. OF IT? I SAID NO. I TRIED TO CALL THEM IT WENT TO VOICE MAIL. SHE SAID I CAN'T LET YOU TAKE THE CAR UNLESS I HAVE A PICK. THAT'S xxxxxxxxx I AM COVERED TO DRIVE ANY CAR AT ANY TIME. SO ALL IN ALL I WILL BUY ANOTHER CAR FROM YOU, JUST GET CRAP LIKE THAT TOGETHER. More
by richardickes51
Employees Worked With
DON'T REMEMBER. BUT I DID TALK TO MGR. ABOUT THE INSURANCE THING?
January 30, 2020
Great experience in buying and financing a car. The Carvana employees at the pickup location, Westminster, were super helpful and knowledgeable about the car. There was some minor damage the occurred d Carvana employees at the pickup location, Westminster, were super helpful and knowledgeable about the car. There was some minor damage the occurred during transport of the car to Caravana, tiny chip in paint and a crack in the windshield, they pointed this out and within 24 hours they had arranged for repair. I would recommend having the car checked out by a mechanic after purchasing, the Infiniti dealer did an inspection and everything was in great shape with the exception of the two back tires which were almost bald. I contacted Caravana and they will be replacing. The people at Carvana and Bridgecrest, their warranty company, were very responsive to this issue and easy to deal with. I highly recommend buying through them it’s so easy. We financed through them and got a great interest rate, two point below what car dealers were quoting. Overall a very positive experience. More
by Coco and Marshall
Employees Worked With
Cheang at the pickup location, employees at Carvana and Bridgecrest
January 30, 2020
100% poor quality experiences! Good 1) It is fun browsing cards in their site and mobile app Bad 1) Sales teams are very aggressive to awesome to sell the car 2) I got the right Good 1) It is fun browsing cards in their site and mobile app Bad 1) Sales teams are very aggressive to awesome to sell the car 2) I got the right car at my third return/swap 3) Delivery in their truck was actually fake, they loaded my car to their truck from local offices. 4) Bad after-sales support 5) I am struggling to sell my car to a private party 6) Bridgecrest not corporating with handing over the title on time 7) Bridgecrest and Carvana customer care executives are playing a game with their answers. 8) I am waiting last 30 days to get my title after pay off completely by the new owner's bank. 9) My car new owner is so frustrated already bad experience with Bridgecrest. BAD CAR DEALER + BAD AUTO LOAN COMPANY MARRIED TO PROVIDE WORSE EXPERIENCE TO AMERICA More
by Wray
Employees Worked With
I dont know the name
January 30, 2020
Great Customer Experience! Each customer service representative that I came in contact with was very pleasant and knowledgeable. The overall experience was great and I have bee Each customer service representative that I came in contact with was very pleasant and knowledgeable. The overall experience was great and I have been telling friends and family to purchase their next vehicle from Carvana. More
by winningwomanlifestyle2
Employees Worked With
Not sure the name
January 29, 2020
It's been an easy experience ordering a beautiful new car with carvana. Exactly what I expected each step of the way. If your insure about buying a car, this makes it a pressure free way to check so much i with carvana. Exactly what I expected each step of the way. If your insure about buying a car, this makes it a pressure free way to check so much information about the car you'd like. More
by ryan11bhansen
Employees Worked With
Meagan
January 29, 2020
Short, Sweet, and no hassles Very short process. I would highly recommend this service. Don't have to deal with the hassle of car dealerships. Very satisfied with my purchase. Very short process. I would highly recommend this service. Don't have to deal with the hassle of car dealerships. Very satisfied with my purchase. More
by palmerjdpalmer11
Employees Worked With
unknown
January 29, 2020
This purchase of a high quality vehicle went flawlessly. Who would have thought that purchasing a high quality vehicle over the internet would be so rewarding an experience? The paperwork and auto loan were Who would have thought that purchasing a high quality vehicle over the internet would be so rewarding an experience? The paperwork and auto loan were handled on the Caravan site quickly, and the vehicle was delivered exactly as promised. The very low milage1986 Buick Enclave we selected came looking like a brand new car, in and out. The detailers and sellers did a great job, and the delivery employee provided us with all the vehicle’s ownership and maintenance history. We took it on an 80 mile test trip the next day, in the rain, and the vehicle performed very well. A pleasure to drive, and simply reinforced our feelings with facts, that we made a good choice. I would recommend highly that using this car buying service is a winner. James M. Gilliss Granbury TX More
by jim.linda1
Employees Worked With
Susan
