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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 08, 2020
Carvana was great. I was looking for a very specific model car with certain options. After a month of searching dealers and personal ads I found it in Carvana. The staff at Carvana we’re very helpful an model car with certain options. After a month of searching dealers and personal ads I found it in Carvana. The staff at Carvana we’re very helpful and the process was very simple. The car came the next day. There was a small scratch in the rear bumper that wasn’t in the photo but Carvana took pictures and I’m in the process of getting it repaired. I also traded in a vehicle. They picked it up when they dropped off my new car. I have no complaints. More
by h2ohouse23
Employees Worked With
I don’t have there names
February 08, 2020
Did not have a great experience at all. Car was delayed several times during delivery, just to have multiple mechanical problems. Not happy at all. several times during delivery, just to have multiple mechanical problems. Not happy at all. More
by karlkornegay8885
Employees Worked With
N/A
February 08, 2020
No hassles,Stress Free.happy with my choice. First time use online to buy a car,save a lot time and no hassles from sales person, stress free, Entire process was easy and on schedule. Since the c First time use online to buy a car,save a lot time and no hassles from sales person, stress free, Entire process was easy and on schedule. Since the car still under warranty, hope everything go well. More
by Ming
Employees Worked With
person who handle the paper work.
February 08, 2020
The Absolute BEST... Now where do I start.... CARVANA was the best car buying experience I’ve ever had. The website was easy to use and I found a variety of vehicles to c Now where do I start.... CARVANA was the best car buying experience I’ve ever had. The website was easy to use and I found a variety of vehicles to choose from but what was the best thing of all I found the car that I was looking for right in front of me.......so with me sending a little bit of information to CARVANA to decide if I needed money down then “BAM” within 5 minutes CARVANA gave me everything I needed to get my summer convertible...... Now I can go on and on about the friendly customer service and mind you I was a pain on the phone cause I just couldn’t believe how easy the process was from the time I said yes to purchase online to myself seeing that CARVANA flatbed truck pulling up to my house..... I can talk all day about my personal experience but I’d advise anyone looking for a car to please check out what CARVANA has to offer...... I don’t think you’ll be disappointed More
by Craig
Employees Worked With
Wish I got the names of everyone who helped me but FRANK my delivery driver was the absolute best.....
February 08, 2020
Best car purchase process ever!! I would highly recommend anyone to use Carvana. It was simple and efficient and the customer service was outstanding!! Thanks so much for making my car purchase a pleasurable anyone to use Carvana. It was simple and efficient and the customer service was outstanding!! Thanks so much for making my car purchase a pleasurable experience!! More
by Cristi1107
Employees Worked With
Xxxx
February 08, 2020
Carvana is the best buying experience ever I was referred to Carvana through USAA with which I have a 52-year relationship providing my property and casualty insurance needs. Carvana has excel I was referred to Carvana through USAA with which I have a 52-year relationship providing my property and casualty insurance needs. Carvana has excellent customer service and provides real professionalism in buying a pre-owned car/SUV. I am particularly pleased with Maria Castro who located the exact car in 45 seconds and completed the sale in about 5 minutes. The rest of the process was seamless from delivery to followup. I was in the equipment rental and sales business as well as manufacturing, buying several hundred vehicles from cars... to SUV's,,, to all sizes of trucks over an almost 50-year business career. This was the best buying experience I have had ever. More
by wmhhjr1
Employees Worked With
Maria Castro... but all other names should be detailed in my transaction history.
February 08, 2020
Started off great a few things that bothered me. I ordered my car on the 1st. Signed the papers online on the 8th. Finally I called to get a update and discovered the car was going to be delivered on ordered my car on the 1st. Signed the papers online on the 8th. Finally I called to get a update and discovered the car was going to be delivered on the 28th, but also discovered my first payment was going to be due on the 8th even though their website says first payment is due 28 to 30 days after you accept your car. What they dont say is unless you are out of the area. Then I guess it's due like 10 days after. The payment was due to be debited on the 8th. So they took it on the 7th. Anyway the day I got the car the truck driver had to jump it to get it off the truck. He said maybe he left a light on. So ok. Car was filthy from the long drive. 2nd day I have the car I'm in town and boom dead battery , but as luck would have I'm next door to a place called United Battery. They test the battery and its shot. So I buy a new one. When I get home I call carvana and tell them what happened. Long story short. Because I didn't go through the warranty place... (even though it's the second day) and I don't even have any of the warranty info as of yet... They ask for me to send a copy of the receipt and agree to pay for half of the 140.00 battery. Which I'm still waiting for. Then I discovered I have a ripped weather stripping on the driver door. I also inform them of this and they start a claim. Which would be great but I can get the part online for 40.00 and they require a 50.00 deductible. So that's a no brainer. This damage was not listed on the website. Other than those issues the car is great and the process was easy. Was frustrating. More
by Kevin
Employees Worked With
Khris and Rachel
February 08, 2020
Purchase part of it was great,the young lady that brought my car was very nice....I do not know if you guys clean or mainentence the car, but the tires need to be rotated &the front end needs a aliment and t my car was very nice....I do not know if you guys clean or mainentence the car, but the tires need to be rotated &the front end needs a aliment and there is no lug wench for a tire change and the car was not very clean..Helen Dickinson More
by Helena3022
Employees Worked With
Nicole
February 07, 2020
Cooper made my selling experience the most enjoyable over 20 vehicles I have bought and sold,Ashley picked up my Buick in short,great job,i will definitely use Cabana again 20 vehicles I have bought and sold,Ashley picked up my Buick in short,great job,i will definitely use Cabana again More
by accelassoc
Employees Worked With
Cooper,Ashley
February 07, 2020
I had a great experience selling my car to carvana! Not feeling violated by a dealer is a wonderful experience. I highly recommend giving them a chance when buying/selling your car! feeling violated by a dealer is a wonderful experience. I highly recommend giving them a chance when buying/selling your car! More
by Fozzie
Employees Worked With
Trish
