Carvana

If I could give Carvana zero stars, I would. I had a scheduled exchange today and the rep reached out to tell me that I had no scheduled delivery time (even though my paper work clearly stated 4 I had a scheduled exchange today and the rep reached out to tell me that I had no scheduled delivery time (even though my paper work clearly stated 4:30pm) but to send my documents to a random cell phone number in advance. I questioned parts of the process as it was my 4th car purchased from Carvana and I was concerned about my personally identifiable information not being handled appropriately. The agent had the power to just cancel my delivery and direct me to customer service because she wasn't comfortable. I have never been so insulted in my life and I will tell anyone I can about my very negative experience. A repeat and loyal customer deserved better, even if the conversation wasn't optimal. More

Obvious there was not a 150 point inspection. Had the car maybe a week 1/2. Been in 2 different repair shops 3 months now. Paying for a car I don't have. Communication or lack of is frustrating. Had the car maybe a week 1/2. Been in 2 different repair shops 3 months now. Paying for a car I don't have. Communication or lack of is frustrating. They refuse to take car back. There was info online stating that brake boosters on the 2010 Mazda was commonly known. But did not receive that info upon buying car. They have replaced just about all the brake parts and wheels are now locking up. They have given us upteen reasons but every problem they say it is is wrong. Just would like to return car due to misinformation as well as info not revealed. More

I was pleasantly surprised by how easy the experience was. If I had a question it was handled quickly. I will definitely recommend buying from Carvana. was. If I had a question it was handled quickly. I will definitely recommend buying from Carvana. More

The whole experience was wonderful. Buying the beautiful Audi RS5, could not have been easier. Add to cart, electronic sign the docs, schedule delivery, pay online. Great communication Buying the beautiful Audi RS5, could not have been easier. Add to cart, electronic sign the docs, schedule delivery, pay online. Great communication all the way through the delivery and then after during the 7 day trial period. The car is even nicer than we thought. Carvana really is a game changer!! No risk auto purchase brought right to your door. WOW! More

Buying process was easy - automated to be efficient. Price for car was FMV. Downside- car was delayed a week. Delivery was rescheduled the day of I was scheduled to receive it. When car was dropped off Price for car was FMV. Downside- car was delayed a week. Delivery was rescheduled the day of I was scheduled to receive it. When car was dropped off 2 weeks after ordering, car needed washer fluid, wheel alignment, and oil change. On myself to take to dealership to fix - waste of time. Car should come with a full inspection. Disappointed with vetting process of be home More

Car was delivered without an essential piece of equipment - the trunk cover. Very hard to tell from the photos that it was missing. Carvana refused to make any accommodations or concessions. Would never use - the trunk cover. Very hard to tell from the photos that it was missing. Carvana refused to make any accommodations or concessions. Would never use Carvana again. More

Car buying process was super easy and convenient. Only issue I had was they failed to mention some of the damage on the car (a broken piece of plastic and a few more scratches than what was listed). Only issue I had was they failed to mention some of the damage on the car (a broken piece of plastic and a few more scratches than what was listed). Also when I got the car it had low air pressure in one tire they filled it up and I found the next day it had a nail in it. They told me to bring it to a shop where they wanted to just plug it instead of replace the tire. Also the brakes were warped and caused bad vibration when slowing down. The car I bought only had 6000 miles so I expected it to be in a little better condition. The buying experience and staff was great they just need to work on adequately listing the issues with the vehicles before you buy them. More

The deal was a little over 19,800. I paid in cash a little over 3,800 so that my loan was 16,000. They filled out the loan for 16,399.00 they stole 400$ from me. Also my appointment wa I paid in cash a little over 3,800 so that my loan was 16,000. They filled out the loan for 16,399.00 they stole 400$ from me. Also my appointment was scheduled for Friday 23 September. They rescheduled me for Monday the 26th of September. Then they said the registration was not there yet so I had to wait til 1 Oct. the guy who actually helped me with all the paperwork when I arrived was Justin and he was very nice and professional. Not happy with the company at all though. Do not really Recommend purchasing from them. Also they sent me this link to do the review but the carvana I went to was in Raleigh,NC but this review is saying AZ. More

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a rapair facility and they would 100% cover the cost w/no issues at all. Well, I did option 2 and guess what? They denied the claim. Now they refuse to fix my brake issue they told me would be 100% covered as it was not to their quality standards. I called both Silver rock the warranty company and Carvana and am being stonewalled. They put it in writing and I have the photos attached. Now, they wont fix it. DO NOT BUY FROM CARVANA. They wont inspect the cars and even if they do they WONT fix the issues THEY FIND. More

First time actually buying a car from my couch. Started off bumping my delivery date kept getting pushed back. The vehicle was dirty and didn’t come with any floor mates. Other than that so far so Started off bumping my delivery date kept getting pushed back. The vehicle was dirty and didn’t come with any floor mates. Other than that so far so good! More