Carvana

Cars are not as advertised and not checked for issues before delivery. Customer advocates are usually rude and tell you it’s your fault for buying a used car. I received two vehicles and both had to go r before delivery. Customer advocates are usually rude and tell you it’s your fault for buying a used car. I received two vehicles and both had to go right into a mechanic shop and needed $1-$3k in repairs. Do not spend more money for the “ease” of buying cause it’s a nightmare you will regret. More

Have only had my car a week - so far so good. The process was a nightmare however. They made me get a cashier's check even though funds were verified. Took the cashier's check and then attempted The process was a nightmare however. They made me get a cashier's check even though funds were verified. Took the cashier's check and then attempted to pull funds from my account. I got wacked an insufficient funds charge. Way too many phone calls to various reps throughout this process to address numerous obstacles along the way. Not the hassle free transaction they advertise. More

THE EXPERIENCE WAS AMAZING AND I LOVE THE DOOR TO DOOR SERVICE. FRIENDLY SERVICE BEAUTIFUL CAR SERVICE. FRIENDLY SERVICE BEAUTIFUL CAR More

The overall purchase process was great. My only 2 issues were it does take quite a while to verify your bank account if you do not want to link your account via app. and the car did have a My only 2 issues were it does take quite a while to verify your bank account if you do not want to link your account via app. and the car did have a few more scuffs and blemishes that were not show on website. Again overall a great process. More

This is our first experience with Carvana and won’t be our last. Our bank cancelled its Auto Buyer program, and I’m glad they did. Otherwise, I would have used their inferior service again. Carvana ha our last. Our bank cancelled its Auto Buyer program, and I’m glad they did. Otherwise, I would have used their inferior service again. Carvana has been our best car buying experience that we’ve ever had. It won’t be our last with them. More

Although there were a few bumps in the road, each time I reached out to a representative, they were very professional and extremely helpful. The process was easy, steps clearly defined, and website user fri reached out to a representative, they were very professional and extremely helpful. The process was easy, steps clearly defined, and website user friendly. I would definitely use again and recommend to a friend More

It was rough at first but then I found my car and the team was very helpful with the trade in and buying process. team was very helpful with the trade in and buying process. More

DON’T PURCHASE THROUGH CARVANA! !! I had purchased a vehicle through them several years ago and it was the best experience ever, so simple and pleasant. Apparently things have change !! I had purchased a vehicle through them several years ago and it was the best experience ever, so simple and pleasant. Apparently things have changed drastically since then, because I just purchased another car from them a little over a month ago and the experience is an absolute nightmare. They have outright been lying to me the whole time. They stated numerous times, in numerous formats, that my registration would be covered and taken care of by them, only for me to not find out until after my temporary plate expired that they weren’t actually going to do anything about it. On the day my tags expired I called and was told to ‘just be patient’ because my registration would arrive in the mail. Even now as I write this, my Post Sale Dashboard states that they are processing my registration. But thank goodness I went to the DMV and was informed that Carvana would not actually be following through on their word and that I needed to take care of registration if I wanted to keep driving my car. In the words of the DMV, Carvana are scammers who lie to customers all the time. And trying to get anywhere with Carvana’s support team has been useless so far. So in short, AVOID CARVANA if you want to save yourself from being lied to and having an awful experience. I used to highly recommend Carvana to everyone, now it breaks my heart to say that I feel obligated to warn everybody to stay far away from this company. More

By far the easiest way to purchase a vehicle. Amazingly easy and transparent with their information on your vehicle. Even the minor issue (cosmetic) was shown to me and repair was initiated whe Amazingly easy and transparent with their information on your vehicle. Even the minor issue (cosmetic) was shown to me and repair was initiated when I signed for the car. Very very HAPPY!!! More