Carvana

Honestly the easiest, fastest, and most painless way I've ever purchased a vehicle. This is how it should be!! Not spending 6+ hours at a dealership, and being sold add-ons you don't need! Do yourself a favo ever purchased a vehicle. This is how it should be!! Not spending 6+ hours at a dealership, and being sold add-ons you don't need! Do yourself a favor, go with Carvana. More

I was so excited to pick up my car (2nd driver) from Carvana and experience the whole thing. I arrived at the dealership, got the Mini Cooper I had ordered and it was seamless. I drove around for a few Carvana and experience the whole thing. I arrived at the dealership, got the Mini Cooper I had ordered and it was seamless. I drove around for a few hours and stopped for some errands. When I got back in the car I used the alternate key fob given and it rendered my car un-startable. I called and had to get it towed to the dealership to have it looked at….4 hours after picking it up. I then had to called Silver rock (their company that deals with repair claims) and ask them how to obtain a rental car and they verified they reimburse after the fact for $40/day and any other costs like Lyft or Uber costs. My car was at Mini Cooper and they contacted Silver rock to start the process of getting this key fob issue fixed. As the dealership looked and did full diagnostics, not only was the key fob an aftermarket fob that did a full reset of the starting system, but they also found about $5000 worth of mechanical issues wrong with the car and advised me that there was NO WAY the “150 point maintenance check” that Carvana claims to do would not have seen these things. So…… they sold me a car knowing it had mechanical issues, which is so disheartening. I then submitted my reimbursement claim for the car rental and Lyft rides I had to pay for ($175) and checked status today only to find out that “they don’t have any record of a claim” and I don’t get my money back. I returned the car within the 7 day window, got my deposit back, and have walked away disgusted and disheartened by the entire thing. Such a disappointing experience that I thought would be so great. More

Data and vehicle were not accurate and were verified later when vehicle was picked up. later when vehicle was picked up. More

Cars are not as advertised and not checked for issues before delivery. Customer advocates are usually rude and tell you it’s your fault for buying a used car. I received two vehicles and both had to go r before delivery. Customer advocates are usually rude and tell you it’s your fault for buying a used car. I received two vehicles and both had to go right into a mechanic shop and needed $1-$3k in repairs. Do not spend more money for the “ease” of buying cause it’s a nightmare you will regret. More

Have only had my car a week - so far so good. The process was a nightmare however. They made me get a cashier's check even though funds were verified. Took the cashier's check and then attempted The process was a nightmare however. They made me get a cashier's check even though funds were verified. Took the cashier's check and then attempted to pull funds from my account. I got wacked an insufficient funds charge. Way too many phone calls to various reps throughout this process to address numerous obstacles along the way. Not the hassle free transaction they advertise. More

THE EXPERIENCE WAS AMAZING AND I LOVE THE DOOR TO DOOR SERVICE. FRIENDLY SERVICE BEAUTIFUL CAR SERVICE. FRIENDLY SERVICE BEAUTIFUL CAR More

The overall purchase process was great. My only 2 issues were it does take quite a while to verify your bank account if you do not want to link your account via app. and the car did have a My only 2 issues were it does take quite a while to verify your bank account if you do not want to link your account via app. and the car did have a few more scuffs and blemishes that were not show on website. Again overall a great process. More

This is our first experience with Carvana and won’t be our last. Our bank cancelled its Auto Buyer program, and I’m glad they did. Otherwise, I would have used their inferior service again. Carvana ha our last. Our bank cancelled its Auto Buyer program, and I’m glad they did. Otherwise, I would have used their inferior service again. Carvana has been our best car buying experience that we’ve ever had. It won’t be our last with them. More

Although there were a few bumps in the road, each time I reached out to a representative, they were very professional and extremely helpful. The process was easy, steps clearly defined, and website user fri reached out to a representative, they were very professional and extremely helpful. The process was easy, steps clearly defined, and website user friendly. I would definitely use again and recommend to a friend More