Carvana

The deal was a little over 19,800. I paid in cash a little over 3,800 so that my loan was 16,000. They filled out the loan for 16,399.00 they stole 400$ from me. Also my appointment wa I paid in cash a little over 3,800 so that my loan was 16,000. They filled out the loan for 16,399.00 they stole 400$ from me. Also my appointment was scheduled for Friday 23 September. They rescheduled me for Monday the 26th of September. Then they said the registration was not there yet so I had to wait til 1 Oct. the guy who actually helped me with all the paperwork when I arrived was Justin and he was very nice and professional. Not happy with the company at all though. Do not really Recommend purchasing from them. Also they sent me this link to do the review but the carvana I went to was in Raleigh,NC but this review is saying AZ. More

Car buying process was super easy and convenient. Only issue I had was they failed to mention some of the damage on the car (a broken piece of plastic and a few more scratches than what was listed). Only issue I had was they failed to mention some of the damage on the car (a broken piece of plastic and a few more scratches than what was listed). Also when I got the car it had low air pressure in one tire they filled it up and I found the next day it had a nail in it. They told me to bring it to a shop where they wanted to just plug it instead of replace the tire. Also the brakes were warped and caused bad vibration when slowing down. The car I bought only had 6000 miles so I expected it to be in a little better condition. The buying experience and staff was great they just need to work on adequately listing the issues with the vehicles before you buy them. More

Car was delivered without an essential piece of equipment - the trunk cover. Very hard to tell from the photos that it was missing. Carvana refused to make any accommodations or concessions. Would never use - the trunk cover. Very hard to tell from the photos that it was missing. Carvana refused to make any accommodations or concessions. Would never use Carvana again. More

First time actually buying a car from my couch. Started off bumping my delivery date kept getting pushed back. The vehicle was dirty and didn’t come with any floor mates. Other than that so far so Started off bumping my delivery date kept getting pushed back. The vehicle was dirty and didn’t come with any floor mates. Other than that so far so good! More

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a rapair facility and they would 100% cover the cost w/no issues at all. Well, I did option 2 and guess what? They denied the claim. Now they refuse to fix my brake issue they told me would be 100% covered as it was not to their quality standards. I called both Silver rock the warranty company and Carvana and am being stonewalled. They put it in writing and I have the photos attached. Now, they wont fix it. DO NOT BUY FROM CARVANA. They wont inspect the cars and even if they do they WONT fix the issues THEY FIND. More

Overall a good experience; a few glitches. .. you have to enter a LOT of stuff online, but then send it all again to various people. And I was paying cash, so it might have been worse if I was .. you have to enter a LOT of stuff online, but then send it all again to various people. And I was paying cash, so it might have been worse if I was financing. Also, I kept getting text messages that "my registration process could be delayed because of Covid"? I could get this done in 15 minutes anywhere in Phoenix, for $20. Why can't Carvana do that? BUT! The car was as advertised, the price was good, and the trade value was reasonable; so looking past these operational glitches seems fine. Oh.. they wouldn't deliver the car to me (I am 10 miles from their 'car vending machine') because, I suppose, they wanted to 'vend' it to me. But, when I got there the machine was broken anyway :) I was just as happy to have it on the ground More

From beggining to end horrible. If anyone else would have financed me I would of went there. Had to upload my documents 5 times. Also, my car was 10 days later than was it was su If anyone else would have financed me I would of went there. Had to upload my documents 5 times. Also, my car was 10 days later than was it was suppose to be. I get the car and it's overheating. Cost me time and money. Carvana needs to work on their business model . I'm very disappointed. More

So far the buying process has been smooth. The truck I bought has arrived and is in excellent shape. I'm hoping now that the 7 day money back guarantee is over the registration process will be The truck I bought has arrived and is in excellent shape. I'm hoping now that the 7 day money back guarantee is over the registration process will be fairly quick. More

While the process was easy and the truck was exactly what we wanted there were things missing from the truck. The truck arrived really dirty with mud caked underneath. The truck was also advertised with a be we wanted there were things missing from the truck. The truck arrived really dirty with mud caked underneath. The truck was also advertised with a bed liner which was a big reason why we chose it over another truck. When it arrived there was no liner. We spoke with someone the next day and they said they would call us about replacing the liner. On day 8 passed our return window they offered a $100 for the missing bed liner which is going to cost us $800 to actually replace. It was incorrectly advertised and we feel like they should have fixed it. More

Car was in immaculate condition. Excellent delivery process. Super easy. The car does seem to have an issue with the screen and buttons surrounding the screen. I did not return i Excellent delivery process. Super easy. The car does seem to have an issue with the screen and buttons surrounding the screen. I did not return it as it was in such good condition. More