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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 03, 2020

This was the easiest way to purchase a car without my credit getting ran serval times. My credit score didn't even drop it went up 25 pts. The first car sent to me was extremely clean, no scratches on ex More

by clangley
Recommend Dealer
Yes
Employees Worked With
All employees I worked with is excellent!
March 03, 2020

The day we got the car it was showing that it needed serviced and that the battery low. Having to replace the battery and having the car serviced now. I understand things happen but this should have bee More

by Joe
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 05, 2020 -

Carvana responded

Thank you for taking the time to reach out with your feedback on your Carvana purchase. We at Carvana take pride that all of our vehicles go through a rigorous 150-point inspection and we do offer a complimentary 100-day/4,189-mile warranty to address any failing mechanical or electrical concerns that could come up after the inspection. We sincerely apologize if your vehicle was not delivered up to Carvana standards, however, we are happy to hear that our Repair Team was able to help get things resolved. Carvana understands your time is valuable so we appreciate your patience and flexibility. If you are in need of further assistance please don’t hesitate to reach out at (800) 333-4554.

Mar 05, 2020 -

Joe responded

I guess my car only received a rigorous 147 point inspection....and yes after almost a week of running back and forth and numerous phone calls I have my car back and repaired and it only cost me $50 for my “deductible” on my “complimentary warranty”.......outstanding two star customer service

March 03, 2020

We sold our vehicle outright to Carvana. We did not get as much as we would have if selling it outright, but it was only a couple hundred difference. This was well worth it! As soon as we listed the vehi More

by Susan
Recommend Dealer
Yes
Employees Worked With
Jan and male salesperson at the Tempe location
March 03, 2020

Great experience Buying an automobile through Carvana was a great experience from selling my truck to getting the automobile I purchased. I would recommend Carvana to More

by dan.leavitt48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Im not very good with names, but everyone encountered was helpful.
March 03, 2020

It was simple and easy. I liked that the car was absolutely what I was looking for. Everyone was very pleasant to speak to and 100% professional. More

by C1982
Recommend Dealer
Yes
Employees Worked With
I don’t remember
March 02, 2020

Had a great experience from start to finish. No real complications within the process. Would recommend to all individuals looking for a used car and easy process. More

by brittany.stone
Recommend Dealer
Yes
Employees Worked With
Carvana
March 02, 2020

Selling my car to Carvana was easy. They texted me and offered more than I was asking. They came and picked up the car in just a couple of days. Melissa the sales rep was very helpful and easy to work wit More

by ryan.vallejo
Recommend Dealer
Yes
Employees Worked With
Melissa
March 02, 2020

Smooth and easy process. Great experience. Friendly and professional workers from start to finish. Had a week delay, but company kept in contact with me and made me aware of what was going on. Car was ve More

by sltate88
Recommend Dealer
Yes
Employees Worked With
John Good
March 02, 2020

Great!!! I, for the most part had an excellent experience with Carvana. Everything online was spectacular. The only part of the experience was here in NM. I ma More

by Mysweetpearay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
March 02, 2020

Best Experience I went to a car dealer the night before I purchased my car, I left there stress and almost bought a car I did not want. That next day after a recomme More

by fourbeeznme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember but she was wonderful
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