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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 21, 2020
I was impressed with the car buying process through Carvana from the beginning until the end. The site was very transparent regarding every detail of the vehicle, from features to imperfections. The pr Carvana from the beginning until the end. The site was very transparent regarding every detail of the vehicle, from features to imperfections. The pre-approval process was a breeze, as was making the actual purchase. There were no hidden fees, no pressured up-sells and signing the loan docs was simple. Delivery of the vehicle was just as easy and I was given the quoted value of my trade in. I will absolutely be a return customer. Solid five star service! More
by Joshuangela
Employees Worked With
None
May 21, 2020
Easy buying experience, everyone is so helpful Having time to review your financing, warranty, insurance, etc details for days or weeks before purchasing is much wiser than a high pressure, sign al Having time to review your financing, warranty, insurance, etc details for days or weeks before purchasing is much wiser than a high pressure, sign all these papers right here, sale at a "regular" dealer. On top of that, you still have a week, risk free, once you pick up the vehicle to return it. The cars are checked out by mechanics and come with a 100 day warranty for no extra cost. This was my second vehicle purchase from them and they gave me double book value for my trade in (which was a car I had bought from them in the past). They do your taxes/DMV paperwork and mail you your permanent tags. You really can't get a better car buying experience anywhere else. More
by trevor188
Employees Worked With
Various
May 21, 2020
They are prompt and very professional!!! Would use them again if I should choose to make another vehicle.. they call you with any update information needed! again if I should choose to make another vehicle.. they call you with any update information needed! More
by rosalie.martial
Employees Worked With
Not sure,
May 21, 2020
I worked with Cooper from Carvana and had an excellent experience! He made car selling fun, hassle free. I would definitely use Carvana again when selling and buying a new car. experience! He made car selling fun, hassle free. I would definitely use Carvana again when selling and buying a new car. More
by Nicolas426
Employees Worked With
Cooper
May 21, 2020
Over a month for a delivery Order a BMW on May 9 with an earliest delivery date of May 14. There was a $600 delivery charge to transport from GA to CT. I choose a May 15 date to Order a BMW on May 9 with an earliest delivery date of May 14. There was a $600 delivery charge to transport from GA to CT. I choose a May 15 date to fit into my schedule. On May 15 Carvana contacted me to say they needed to delay until May 18. On May 17 Carvana contacted me to say that the transport truck broke down and delivery would now be on May 21. A couple of days later they contacted me to say they couldn't do May 21 but could do May 22. On May 21 Carvana contacted me and said they lost the car on their 6,000 car lot in NJ and now could not do delivery until June 11. Not a high level of confidence with this transaction. More
by BG
Employees Worked With
Various
May 21, 2020
Online experience was convenient,an understandable. Adam when he dropped off my vehicle was polite, friendly an explained everything pertaining to the policy. Great Job Keenan Goodall when he dropped off my vehicle was polite, friendly an explained everything pertaining to the policy. Great Job Keenan Goodall More
by Bigboy66
Employees Worked With
Adam
May 21, 2020
Jerked Around I ordered my car online for contactless delivery, and received a call that it was ready for pickup the day before it was set to be delivered. I called I ordered my car online for contactless delivery, and received a call that it was ready for pickup the day before it was set to be delivered. I called back and was told that they made a mistake and that the car would be delivered. Not even four hours later I then got ANOTHER call and email that the car would NOT be ready for delivery tomorrow and I had to reschedule. Once I finally got a representative on the phone I was told that the car was not even in the same state as me and that the people who talked to me were wrong (aka lied to me). Then after finally receiving my car, I thought all was good. After owning it for 9 days it begins to stutter while driving (keep in mind I have barely driven it at this point due to lockdown). I just took it to a dealership today where I was told there had been a new transmission put in it recently, and most likely it would need replaced again. I have gotten little to no help regarding these issues from Carvana. I think it is absolutely ridiculous that they were able to sell this car at all, because at this point it will be at least a week before I am even able to drive it again. I would not recommend their services to anyone else. They have jerked me around for the last month and I have never regretted purchasing from a company more. More
by acath127
Employees Worked With
Not sure
May 20, 2020
Lack of attention to warranty issues. returned the car. Tried to buy a jeep Wrangler. Liked the vehicle-price was fair, but I filed a warranty claim (defective zipper) and was told I'd get a call within 24 Tried to buy a jeep Wrangler. Liked the vehicle-price was fair, but I filed a warranty claim (defective zipper) and was told I'd get a call within 24-48 hours. This was never followed up. When I finally called to check status, was told the same story -I would get a call within 24-48 hours. In addition, we had noticed a stain on the rear seat and asked that it be cleaned. We were told that any 'cosmetic issue had to be submitted within 48 hours. We were told that we had 7 days to inspect/examine the vehicle- nothing about a 48 hour limit of any kind. This deal was very salvageable, but no one seemed to care if we remained customers or not. I have still not heard from the warranty company. Based on our experience, we are recommending that our friends stay away. More
by john.wofford.pe
Employees Worked With
Don't recall
May 20, 2020
The only way to confidently purchase a car! No more salesmen taking a day away from you. Experience the car before you own it. If not happy, you can still find a car you will love. Hassle free! salesmen taking a day away from you. Experience the car before you own it. If not happy, you can still find a car you will love. Hassle free! More
by Chris S.
Employees Worked With
Matt, Sebastian, Richard
May 20, 2020
Purchasing a vehicle was a great experience. Was given a second chance without good credit. Coin drop was a lot of fun retrieving the car! Thanks Joseph! second chance without good credit. Coin drop was a lot of fun retrieving the car! Thanks Joseph! More
by Kat
Employees Worked With
Joseph
