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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 22, 2020
Super helpful staff! They take the time to talk you through any and all of your questions and explain everything in ways that everyone can understand. Overall, a wonderful experience! through any and all of your questions and explain everything in ways that everyone can understand. Overall, a wonderful experience! More
by marandasemig
Employees Worked With
Not sure
May 22, 2020
This was the easiest most streamlined process for buying a vehicle and we LOVE our new suv! Good price, better quality! Easy loan approval too! The ONLY negative I have is that “silver rock” their repair pe a vehicle and we LOVE our new suv! Good price, better quality! Easy loan approval too! The ONLY negative I have is that “silver rock” their repair people are TERRIBLE so if you’re considering a car, don’t get one that needs anything urgent because I couldn’t even get a $15 license playe mount out of them. They told me to just drill into the brand new bumper. Overall Carvana is amazing. If they switched from silver rock they’d get 5 stars from me More
by Kaila.temple327
Employees Worked With
All of them were great! Minus silver rock. They suck.
May 22, 2020
I’m very satisfied with my purchase. Everything Carvana stayed would happen it did. Very Pleased!! Brianna was very professional and able to answer all my questions!! stayed would happen it did. Very Pleased!! Brianna was very professional and able to answer all my questions!! More
by Ms. Delaware
Employees Worked With
Brianna
May 22, 2020
Easiest and most pleasant car shopping experience ever. Staff was always there to help and alway had incredible communication with me to make sure all my needs were met. I also had a few concerns when I Staff was always there to help and alway had incredible communication with me to make sure all my needs were met. I also had a few concerns when I received the vehicle but those were immediately addressed and fixed with no out of pocket expense. More
by Dp10pol
Employees Worked With
Sebastian
May 22, 2020
Overall a fantastic buying experience - Carvana's access to the Carfax and photos of the car gave me the confidence to buy it without having seen it previously. Each team member that I talked to on the phon to the Carfax and photos of the car gave me the confidence to buy it without having seen it previously. Each team member that I talked to on the phone and at delivery was extremely professional and helpful. One point of improvement that I would recommend is to make the arbitration agreeement opt out more clear and featured on the post-sale dashboard. Attempting to obstruct it or make it easy to forget about will generate doubts about Carvana's transparency as an organization. Carvana will succeed as an organization if it avoids the "ick factor" that many traditional used-car dealerships have, of which that is an important part. More
by Em
Employees Worked With
Denise (delivery), several others via phone
May 22, 2020
Easy, no-hassle purchase Very happy with both the quality of the vehicle delivered and the service received. Everyone we spoke to on the phone as well as our delivery driver w Very happy with both the quality of the vehicle delivered and the service received. Everyone we spoke to on the phone as well as our delivery driver were very professional and courteous. Easiest car purchase I've ever made. Highly delighted. More
by andykellock
Employees Worked With
Nick
May 22, 2020
Absolutely amazing!My car threw a rod Thursday night. Absolutely amazing! My car threw a rod Thursday night. By Friday morning I had chosen a car, got financed, and told where to pick it up that monday Absolutely amazing! My car threw a rod Thursday night. By Friday morning I had chosen a car, got financed, and told where to pick it up that monday. The two fantastic employees at the Indy Carvana (i showed at noon i wish i had remembered their names, they were great) had my paperwork ready and within 15 minutes I was on the road. I'll never deal with a dealership again. Thank you for the service! S. Roan More
by Samuel R.
Employees Worked With
I was in and out so fast I missed it. Sorry
May 22, 2020
From first contact to last, this was a painless transaction. Everyone was professional and polite. I even received more money than what I was selling it for on another site. transaction. Everyone was professional and polite. I even received more money than what I was selling it for on another site. More
by sublama84
Employees Worked With
Andrew
May 21, 2020
Trust your Instincts! To many issues with this deal to explain. It started out pretty well, however, by the time the 1st car payment is due, my opinion has changed to what To many issues with this deal to explain. It started out pretty well, however, by the time the 1st car payment is due, my opinion has changed to what the xxxx was I thinking. CARVANA deals with you perfect getting the sale lined up, however after the deal closes and title work is due, it is extremely hard to get assistance. Carvana charged Sales Tax on the deal and then when Titleing the Tag Office says NO they should not have charged you WE CHARGE YOU! WILL NOT DO AGAIN! More
by Horsesoldier03
Employees Worked With
Sebastan
