Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
May 24, 2020
Site is easy to use to compare Choices. Purchase was simple with only one glitch as the purchasing page did not support Safari browser. Delivery was right on time and car was exactly as described on the simple with only one glitch as the purchasing page did not support Safari browser. Delivery was right on time and car was exactly as described on the site. More
by dancolor2
Employees Worked With
Kiara
May 23, 2020
Easy to use. Simple. To the point. Great service! No contact delivery was great. Customer service was as well. I would definitely recommend this service! contact delivery was great. Customer service was as well. I would definitely recommend this service! More
by Erikavh08
Employees Worked With
Ronnie
May 23, 2020
Got my Beetle in VA from this dealership Love my sweet Beetle; was surprised clutch situation was not detected before I got the car. Aesthetically perfect; mechanically "off." THANKFUL for Ca Love my sweet Beetle; was surprised clutch situation was not detected before I got the car. Aesthetically perfect; mechanically "off." THANKFUL for Carvana's warranty! More
by wentlands
Employees Worked With
Anthony McKinney: Gaithersburg, MD
May 23, 2020
I had an amazing experience.It was a breeze and very I had an amazing experience. It was a breeze and very accessible website. From the moment I bought the car until they dropped it off! Amazing cust I had an amazing experience. It was a breeze and very accessible website. From the moment I bought the car until they dropped it off! Amazing customer service and an amazing team! I will definitely purchase my next car from Carvana! Shout out to Jose. Thanks buddy for such professionalism when picking up my trade in and dropping off my new car! Love my new wheels. Thanks Carvana! More
by Trivo21
Employees Worked With
Jose
May 23, 2020
Starting positive- your employees and support are excellent. However, we bought a car with 37015 miles, it was delivered with 37188. Per the sales 150pt inspection, it’s tires were to be over 5/32 an excellent. However, we bought a car with 37015 miles, it was delivered with 37188. Per the sales 150pt inspection, it’s tires were to be over 5/32 and I cracked. They are cracked and at Wear bars. The pictures showed only scratches on drivers side door, both fenders had paint transfers. There was a drive test done at inspection which missed a right front bearing or ball joint hum. The car was supposed to be delivered cleaned and polished, there was mud throughout engine compartment and big dull spots where roof was not washed. When you have great customer service, you need to back it up by delivering a safe vehicle to promise of a real 150pt inspection with an actual signature measuring brakes, tires and your safety obligations as a dealer. The car fac is also important and the car never showed in Georgia where it was registered, making us worry that corrosion on the engine block was from a flood. Since certification is not provided and when we call, we are told to return it, which means we have to choose between Carvana promise and starting our search over again. We chose to keep the car, but do expect Carvana to perform on their 150pt inspection promise of a safe car. We know that this may be an isolated incident and look forward to talking to you about it. More
by Jonnygobig@gmail.com
Employees Worked With
Unknown
May 23, 2020
Best experience I laughed when I first saw the commercials. I thought who would do that. Out of curiosity I checked out the sight. I found a car I liked at a cheaper I laughed when I first saw the commercials. I thought who would do that. Out of curiosity I checked out the sight. I found a car I liked at a cheaper price than I had seen it at a local dealership. I have less than perfect credit, but they found me a loan at a very reasonable interest rate. My car Ford Escape was delivered to my home. They told me I had a week to see if I liked it. I took the car to a friend of mine who is a mechanic at a Ford Dealership and I asked him to drive it and take a look to make sure the car was sound. It passed his inspection and he also felt I got a good deal on the car. I will be recommending Carvana to my friends. More
by mustangtalk
Employees Worked With
All online
May 22, 2020
Unbelievably easy. Yes it can be scary buying a car without test driving it but with the 7 day tryout and return policy you get a week to decide. The specifications and CarFax report also help assure without test driving it but with the 7 day tryout and return policy you get a week to decide. The specifications and CarFax report also help assure you're getting a good vehicle. More
by Mike
Employees Worked With
Dana, Dan
May 22, 2020
Quick and easy process went over and beyond expectations. They had a good selection of quality vehicles. There was no surprises on any of the paperwork staff was very knowledgeable They had a good selection of quality vehicles. There was no surprises on any of the paperwork staff was very knowledgeable More
by heckler134
Employees Worked With
can't remember
May 22, 2020
The paperwork is a nightmare. You are required to submit, resubmit, and then resubmit again. I've spent more time on the phone, on messaging with carvana than I would have going into a dealer . As submit, resubmit, and then resubmit again. I've spent more time on the phone, on messaging with carvana than I would have going into a dealer . As I write this, I just received a " need to upload insurance." It was uploaded when asked, and even confirmed that it was uploaded But once again I have to redo it. Despite also giving the carvana delivery guy a copy . Along the process the same process and paperwork was repeated , which reset the clock to purchase..causing more text messages that you will lose the car. Great company if you dont want to see someone face to face, but instead have a carvana PayPal that texts you more than a thirsty girlfriend More
by writersarahsmith69
Employees Worked With
The computer- " sebastian "
May 22, 2020
Excellent I really needed a car mine had been totaled by a drunk driver and with the covid 19 there was no where to go to get a car thank god for carvana quic I really needed a car mine had been totaled by a drunk driver and with the covid 19 there was no where to go to get a car thank god for carvana quick fast and very easy i love them. I live in Pittsburgh PA. More
by Higfam1
Employees Worked With
a lot of my stuff was done online
