Carvana

Amazing Staff, Communication, and Overall Experience I had what could have been the worst case scenario in that the 2016 Dodge Charger I was in the process of purchasing received some cosmetic damage (sc I had what could have been the worst case scenario in that the 2016 Dodge Charger I was in the process of purchasing received some cosmetic damage (scratches) on the front bumper during transportation between sites (prior to delivery to me). Carvana was completely upfront and notified me immediately about the delay. They then continued to keep me in the loop as they repaired the damage as well as secured photos of the damage at my request from the transport/repair facility so that I knew exactly what they were fixing. Carvana apologized for the delay, but wanted to make sure the car met their exact level of quality, which I was thankful for and happy to wait as the repair job they did was top notch. During their final inspection after the cosmetic fixes, the mechanic identified an additional mechanical fix that didn't meet their level of quality and they took care of that as well. It was nice to know they upheld their level of standards and didn't try to sell me something with a soon-to-need mechanical repair. Once the vehicle was delivered, there were a couple other areas on the car's body with scratches that had occurred as part of the previously transport damage and Carvana agreed to have them fixed at no cost to me. The delivery driver, Jordan, was extremely polite and walked me through the rest of the process that would occur including Carvana handling the registration aspect. I also traded my current car in as part of the transaction, which he picked up at the same time. Jordan even followed up with me days after with a handwritten thank you note and gift card, which I was completely surprised to receive...especially since I had already bought the car! The whole process, including the online paperwork was very seamless and quite a joy to go through, something I never thought I would say about buying a car after purchasing my last two cars through dealerships. There was never any pressure to buy and the Carvana staff was always reminding me that I could cancel the purchase or return/swap the vehicle if I was not satisfied. I definitely will use Carvana again and recommend them to anyone looking to purchase a vehicle without hassle of a dealership, but still with confidence you are getting a good deal and a great vehicle. More

It was very smooth, I did everything in 30 minutes tops from my room. They delivered the car on time with no problem, 7 days money back guarantee is also relieving. I bought the car from another state and from my room. They delivered the car on time with no problem, 7 days money back guarantee is also relieving. I bought the car from another state and Carvana did everything necessary for me, registration etc. They'll send my plates approximately in 2 weeks. I'll definitely use this website in future when I need to buy a car again. Highly recommended. More

Process was fast and easy. All interactions were great and professional from agent Mathew, Nicky who managed shipping, John who picked up the car, Alysha for sending my forgotten toll iPass. Thank you! and professional from agent Mathew, Nicky who managed shipping, John who picked up the car, Alysha for sending my forgotten toll iPass. Thank you! More

So far my experience has been a good one, very easy & hassle free. I just wish the inside & outside of the car would've been cleaned/ detailed. Spent 2 hours cleaning the entire car the day it was dropp hassle free. I just wish the inside & outside of the car would've been cleaned/ detailed. Spent 2 hours cleaning the entire car the day it was dropped off. More

Honestly I’m glad I picked Carvana to buy my very first car and the person that delivered my car was super nice and friendly car and the person that delivered my car was super nice and friendly More

Excellent service. I receive my car as it was supposed. I wish all my cars now from carvana, just follow the instructions and you will be a happy customer wish all my cars now from carvana, just follow the instructions and you will be a happy customer More

Service was excellent and professional at all time. They missed to mention one of the blinkers of the passenger headlight was dead and a few more scratches. Vehicle was sufficient. missed to mention one of the blinkers of the passenger headlight was dead and a few more scratches. Vehicle was sufficient. More

Easiest thing I have ever done. Price was reasonable, no hidden fees, and pick up was seamless. Also, going to pick the car up at vending machine was worth it!! 10/10 would buy from Carvana again! hidden fees, and pick up was seamless. Also, going to pick the car up at vending machine was worth it!! 10/10 would buy from Carvana again! More

The whole process was streamlined and performed very quickly. I received my car via delivery faster than some Amazon delivery time frames. I am very impressed! quickly. I received my car via delivery faster than some Amazon delivery time frames. I am very impressed! More

Buying a vehicle with Carvana was the MOST seamless experience ever! I had very high anxiety about purchasing a vehicle and this was THE BEST! I recommend this to any and everyone that is looking in to experience ever! I had very high anxiety about purchasing a vehicle and this was THE BEST! I recommend this to any and everyone that is looking in to purchase of a vehicle!! More