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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 11, 2020

First, was very nervous about the process. But once we started it was really simple. After finding the vehicle that we wanted and getting our appraisal for our trade in everything was smooth. The only thi More

by Jwest0717
Recommend Dealer
Yes
Employees Worked With
Unknown
June 11, 2020

It’s been a miserable experience the day I got my car is the day it broke down and it’s still in the shop and I have a car payment coming up soon And I haven’t driven the car for more than an hour never aga More

by lovedbyyou87
Recommend Dealer
No
Employees Worked With
Who knows
Jun 13, 2020 -

Carvana responded

Thank you for taking the time to share your valuable feedback with us on your recent experience with Carvana. We are incredibly sorry for the roadblocks you encountered with your vehicle so soon after delivery. Here at Carvana, our vehicles go through a 150-point inspection to ensure the safety and high-quality standards of our pre-owned vehicles. It is disappointing to hear that you haven’t had the ability to enjoy your vehicle due to the vehicle being at the repair facility. All of our vehicles are paired with a complimentary 100-day/4,189 mile warranty to cover mechanical components that are failing partnered with our third-party provider, SilverRock. After reviewing your account, we see that you are working with our After-Sale Specialists to obtain the proper workflow to resolve these issues. If you have any further questions, please do not hesitate to give us a call at (800) 333-4554 so we can advocate on your behalf.

June 10, 2020

Love Carvana The vehicle was exactly as described. I am still awaiting the plates, but everything went very smooth. Delivery occurred on schedule with no hassle More

by vandamroberta
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry I don't remember her name.
June 10, 2020

I had an amazing experience buying through carvana! I love my new car, and the process was so easy! My carvana rep Kimberly did an amazing job with everything! And I even got a cute cup, and keychain! More

by Jordan
Recommend Dealer
Yes
Employees Worked With
Kimberly
June 10, 2020

Great experience all the way around. Beginning to end was painless and efficient. Got more than the dealer offered! Thank you for the helping Carvana! More

by Brian
Recommend Dealer
Yes
Employees Worked With
Allison
June 09, 2020

Very smooth process from start to finish. Andrew was my first point of contact and he was very professional and followed through to the end making sure everything was progressing well. If you want a no has More

by Shainz
Recommend Dealer
Yes
Employees Worked With
Andrew
June 08, 2020

Easiest Car Buying Experience Ever! Why do I hate car shopping? The typical car dealership, of course> The waiting for the "final" price from the sales manager, the up-selling of acces More

by Aggie80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Breaux
June 07, 2020

Delays and No Answers Not a good buying experience. A lot of delays and no real answer when my car will be delivered. This is the first time using an online dealer and it More

by steveinKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager and Delivery Team
Jun 08, 2020 -

Carvana responded

We sincerely apologize for the delays and frustration we have caused you and that your Carvana experience was less than exceptional. Delivering your vehicle in a timely manner is very important to us and anytime there is a delay, we are disappointed as well. We can’t foresee these delays, but we completely understand the frustration. Carvana sincerely apologizes for any inconvenience caused and we would like to investigate this matter to ensure that everything is on track. Based on the information provided, we were unable to locate your account. Please don’t hesitate to reach out to our Delivery Resolution Team at (800) 333-4554 to get an immediate update on your delivery status. Thank you for your valuable feedback and we hope that we can have another opportunity to regain your trust.

June 07, 2020

Newcar experience This was the easiest non stressful car purchase ever. I would recommend this service to anyone that ever acts and I do I had a lot of questions about More

by Bjbjc1505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the name but the young lady who delivered the car a wonderful
June 07, 2020

Amazing way to buy a car This was the best and easiest way I have ever bought a car. 100% recommend to everyone. Have gotten 2 cars this way now and looking at a third. More

by TINAMCCREA2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
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