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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 06, 2020

This was the easiest car buying experience I’ve had yet. I did everything at the tip of my fingers & the process literally took a day. Not only am I happy with the experience, but we love our new Jeep! I wo More

by Zmarrisa
Recommend Dealer
Yes
Employees Worked With
Jacob
June 06, 2020

As a consumer, it is not often that you get what is promised and/or expected. Carvana delivered a great experience that was as advertized... I got a great car at a fair price with exceptional service More

by dpmakely
Recommend Dealer
Yes
Employees Worked With
All involved
June 06, 2020

AMAZING This was such an easy, pleasant experience! Car was exactly as shown/described on the website, and all the staff were so helpful and friendly. The del More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Raimer,
June 05, 2020

Great experience, very helpful and to the point! I don’t like to do unnecessary tasks or have a lot of phone calls, loved that everything was over text message and quick response. More

by Carlypollock
Recommend Dealer
Yes
Employees Worked With
Andrew
June 05, 2020

We maid a great chance with caravan it was fast and so easy the car was delivered on time just can tell you how happy we are... thank you caravan and jake for making it a wonderful experience More

by Selay82
Recommend Dealer
Yes
Employees Worked With
Jake
June 05, 2020

Cavana is easy to buy a vehicle through. The car selection was amazing & informative. Delivery was available and made car buying easy. Salesman was exceptional. More

by not2trust2000
Recommend Dealer
Yes
Employees Worked With
Mike???
June 05, 2020

Honestly the whole process was quick and easy! Gave me relief that I was actually able to purchase a vehicle without a co-signer and the fact that they deliver it to me was also a plus. However in the las More

by B2020
Recommend Dealer
Yes
Employees Worked With
N/a
Jun 09, 2020 -

Carvana responded

Thank you for taking the time to provide us with this feedback. Here at Carvana, we use customer feedback to streamline and better improve the overall customer experience. We are pleased to hear that you enjoyed the online car-buying process, however, it is disheartening to hear that you are experiencing issues with your vehicle. As transparency plays an important role in our process, we do offer a 7-day money-back guarantee period for customer satisfaction to either return or swap into something different, no questions asked. We take your feedback very seriously and want to have the opportunity to review these concerns with our Post-Sale Specialists. Regretfully, we were unable to locate your account with the information provided to investigate this matter. We understand that a clear line of communication was not established prior, but we encourage you to reach out to us at (800)-333-4554 or chat at any time to discuss these details further.

June 05, 2020

I had a great experience with Carvana. I was a little leery at 1st, buying a car online without seeing it seemed sketchy to me. However I dealt with Brandon and he went above and beyond to get me in a ca More

by ldelauro
Recommend Dealer
Yes
Employees Worked With
Brandon
June 05, 2020

I have never experienced purchasing a car online & this was the best experience ever. The delivery was on time & Rachel was courteous and helpful from beginning to end. She even checked back in to see if More

by williamsvaleria693
Recommend Dealer
Yes
Employees Worked With
Rachel
June 05, 2020

Call my first car and Mercedes C 300 I had it for less than six hours and 30 miles driven and serpentine belt went in it I had to have it towed 150 feet on and take two hours of my time the vehicle was st More

by michael.x.brooks
Recommend Dealer
No
Employees Worked With
Too, m any
Jun 10, 2020 -

Carvana responded

Thank you for reaching out with feedback on your recent experience with us. Our goal is to provide high-quality used vehicles by supporting our 150-point inspection process. Additionally, we have a dedicated team within our inspection centers that perform a pre-delivery inspection to ensure we are delivering a vehicle that is in tip-top shape. However, it does not excuse the condition of both vehicles delivered as it is evident that we dropped the ball, and for this, we apologize for this inconvenience. To provide peace of mind, we do offer a complimentary 100-day warranty to address any mechanical concerns that may appear after the inspection. After review of your account, we see that you have been working with our Post-Sale Team to resolve the mechanical issues and obtain the proper workflow to rectify all your concerns. Please continue working with our Post-Sale Team, as we continue to regain your confidence. We thank you for your time and business, and if you need immediate assistance, please contact us at (800) 333-4554.

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