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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 13, 2020
Post Sale Experience Has Been Awful Everything went great prior to delivery of my Kia. In the 9 days since, I've spent about 15 hours on the phone/text and email with Carvana trying to g Everything went great prior to delivery of my Kia. In the 9 days since, I've spent about 15 hours on the phone/text and email with Carvana trying to get them to take responsibility for undisclosed cosmetic and mechanical damage on the vehicle. They also misrepresented the remaining manufacturer's warranty, telling me it had 32 months instead of the 11 months it actually has left.. I'm about to make my second trip to the Kia dealership to fix the mechanical issue (an inoperable driver's window). I'm still awaiting approval for the undisclosed cosmetic damage, including a cracked passenger window, many significant scratches and multiple areas of paint overspray that were not included on the disclosure. I've sent 15 or so images, but Carvana keeps saying they need more. I've suggested they simply tell me the name of an approved body shop where I can take the car to provide their own documentation to Carvana, but that info hasn't been forthcoming. I also get conflicting information from Carvana each time I call about the repairs. In addition, I called Carvana prior to purchasing the car to ask about using the $500 buyer referral. I was told it isn't applicable in my state. Since then, I've learned that Carvana has an alternate gift program for buyers in states that prohibit referral discounts. A rep told me he'd check into getting that perk for me, but he never called back. Finally, no one ever called on day 7 of my trial period (as they are supposed to do) to make sure I wanted to keep the vehicle. I simply awoke to a a notice that my trial return period had elapsed. In short, prior to delivery, my experience was an A+. Since delivery it's been an F. More
by dlctex
Employees Worked With
Many
June 13, 2020
Whatever they told you right they will do it i got brand new car with no issues. No hassle easy process thank you guys. Carvana deserves more than 5 stars 🌟 new car with no issues. No hassle easy process thank you guys. Carvana deserves more than 5 stars 🌟 More
by said13099
Employees Worked With
Na
June 13, 2020
Not only was the selection process easy, but I was approved in just under an hour. Delivery day was also easy and when I felt something that concerned me, the delivery driver took my vehicle to his sh approved in just under an hour. Delivery day was also easy and when I felt something that concerned me, the delivery driver took my vehicle to his shop to be looked at. Less than 24 hours later my vehicle was ready and had new spark plugs/coil packs. To say I'm pleased and happy with my purchase would be a huge understatement. More
by Jclaxton
Employees Worked With
John, Belinda
June 13, 2020
Buying a car was almost as easy as shopping at Amazon or eBay. Great experience and I truly recommend it. The delivery was contact-less and the driver was on time. eBay. Great experience and I truly recommend it. The delivery was contact-less and the driver was on time. More
by ricardo.cota11
Employees Worked With
Jay
June 13, 2020
Wonderful transaction, good people, everything exactly as I have ordered two cars from Carvana online now. I am extremely pleased with the conditions of the vehicles. Prices were below market, cars in exce I have ordered two cars from Carvana online now. I am extremely pleased with the conditions of the vehicles. Prices were below market, cars in excellent shape. I do not think I will ever buy from a conventional retailer again! Even the financing was easy! More
by SourMBofHoustonNorthCustomer
Employees Worked With
I am sorry I do not remember, but everyone was excellent!!!!
June 13, 2020
The car itself is absolutely amazing and in great condition! The process was easier than I could've imagined and a great experience overall! The registration process I haven't been the biggest fan condition! The process was easier than I could've imagined and a great experience overall! The registration process I haven't been the biggest fan of since I'm waiting and there is no guarantee I'll have it in 30 days... But the rest of the experience has been great. More
by jengler1088
Employees Worked With
No idea
June 13, 2020
I was trying to sell my car to a private party but it was a big hassle. Then Jan from Boost Acquisition contacted me and explained me that she can get an online offer from Carvana for my car if I am ok. I li a big hassle. Then Jan from Boost Acquisition contacted me and explained me that she can get an online offer from Carvana for my car if I am ok. I liked the offer and agreed to proceed. Even though the process is very smooth on Carvana, but Jan did helped/guided me as and when I had any question. Thanks for your help in selling my car. More
by Amit
Employees Worked With
Jan
June 12, 2020
Our Caravan Experience This is our second time buying a car from Carvana, The first was a Santa Fe for my niece in Denver Colorado. Since we are in Ohio we thought we would This is our second time buying a car from Carvana, The first was a Santa Fe for my niece in Denver Colorado. Since we are in Ohio we thought we would try your company. After many phone calls, we decided on a car and she loves it. The experience was flawless. Recently my husband decided to not put any more money into his 2007 so we started checking on Carvana.com. He knew exactly what he wanted and it took a few weeks but we found it. He is very picky right down to the color. Delivery was easy and painless and I enjoyed the fact that I didn't have to sit at a car dealer. I especially like the 7 day return policy. Made me feel safe in the buying process. The employees could not have been nicer and more helpful!!!! More
by estollar
Employees Worked With
Michael Woodlng. I don't remember the drivers name but he was wonderful!
June 12, 2020
I purchased my car after a coworker purchased on Carvana. I can't say enough good things! The price was fair, the buying process was easy, and everyone was super nice! I will be recommending Carvana to every I can't say enough good things! The price was fair, the buying process was easy, and everyone was super nice! I will be recommending Carvana to everyone that is looking for a new car from now on. My only regret is not actually going to one of the vending machines to see how fun that is, but my area doesn't have one close by More
by kreitema
Employees Worked With
I can't remember names
