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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 16, 2020
SMOKE AND MIRRORS-CAVEAT EMPTOR Do your self a favor and and get a car good value vehicle another way!!!! For a company that got the big bucks to show their nauseating ads constantly Do your self a favor and and get a car good value vehicle another way!!!! For a company that got the big bucks to show their nauseating ads constantly and to shadow your web use they certainly in reality blatant ripoff--caveat emptor ie buyer beware, so like sodom and gonorrhea SO DO NOT EVEN LOOK More
by carvannavroomcargurusSUCK
Employees Worked With
SUCK MY xxx
June 16, 2020
Stress-Free Experience Shopping for a car has always seemed like a daunting process to me. From negotiating to financing, I feel lost. Carvana was easy to navigate, and best Shopping for a car has always seemed like a daunting process to me. From negotiating to financing, I feel lost. Carvana was easy to navigate, and best of all, they are transparent throughout the process. I was able to feel calm throughout the various stages because they were transparent about the steps and willing to answer my questions. I appreciated getting financing quote before even looking at vehicles so that I can narrow my search based on reasonable offers. The finance calculator was a fantastic tool! Then during the process, there were a few hiccups with the vehicle. Dead battery -- things happen. However, the way in which Carvana handled the situation was superb. They contacted me immediately and discussed options. When I called with questions, I was speaking with someone within two minutes. Everyone was so kind and helpful, and they followed up. I'm truly impressed by the customer service component. Also, the delivery was quick and easy. Mark was patient and thorough in going through the trade-in process and paperwork for the new car. Truly, I'm so happy with my experience. Thank you, Carvana! More
by vmfdenver
Employees Worked With
Mark, Samantha, Sebastian,
June 15, 2020
This was an awesome experience! Found literally one of my dream cars. Staff was an absolute dream to work with, smooth operation, very detailed and thorough, and even worked with me to see some interior deta dream cars. Staff was an absolute dream to work with, smooth operation, very detailed and thorough, and even worked with me to see some interior detailing before pictures were available to help me decide if it was something I wanted. Delivery driver was professional, courteous, very detailed, and genuinely great man to work with. I highly recommend Carvana and will work with them again for my next car. I did work with a lot of amazing people. Especially the advocates that helped me reschedule a delayed delivery and fund verification delivery date hang up. Between my driver, Chris, and the very first advocate I spoke with my xxxxxxgo to her for securing a vehicle intake photo that made me realize this car had features that I wanted with a beautiful interior before they became noted with the photos. Without this photo I could had made the mistake of switching to another car that just didn't have the same finesse and I have been very happy with this car and experience. Buyers remorse... none. More
by Ryan Musgrave
Employees Worked With
Nina Dempe
June 15, 2020
Great experience with everyone at Carvana. I will definitely be doing this again. Everything was explained to me before and after pick up. My pick up person was very personable. I am very pleased wit definitely be doing this again. Everything was explained to me before and after pick up. My pick up person was very personable. I am very pleased with this service. More
by Yvette69
Employees Worked With
I don’t remember
June 14, 2020
My only complaint is someone rushed the oil change and did not replace the O- Ring, which caused a leak and we ended up at car mechanic with in 2 days of purchasing the vehicle. Luckily it was easily fixe did not replace the O- Ring, which caused a leak and we ended up at car mechanic with in 2 days of purchasing the vehicle. Luckily it was easily fixed. However, the buying process was simple and the delivery service was excellent. More
by Averagedude
Employees Worked With
N/A
June 14, 2020
Another good experience The car I have now is my second buying experience with Carvana. At the age of 75 I’ve had to deal with a number of auto sellers and I have to say with The car I have now is my second buying experience with Carvana. At the age of 75 I’ve had to deal with a number of auto sellers and I have to say without question they are the quickest easiest buying experience I have ever had. I spent maybe a total of ten to fifteen minutes on my ipad and I was done. My car showed up at my house and the deal was done. I’m not sure I’ll ever need another vehicle or not, but if I do Carvana will be the first place I’ll look. Keep up the good work. More
by Clay
Employees Worked With
Not sure forgot to write down their names.
June 14, 2020
Thought it would be a simple and easy process, as it is advertised, however, it has been very complicated from the beginning. Getting the vehicle delivered was a simple and easy process! It has been a hass advertised, however, it has been very complicated from the beginning. Getting the vehicle delivered was a simple and easy process! It has been a hassle waiting for a response and information from the dealership, especially concerning the registration. In my state, Massachusetts, they do not recognize temporary plates and the vehicle must be registered within 7 days. Although I have contacted the dealership several times, I still do not have a registered vehicle and it has been 9 days. Now, I cannot use my vehicle until this process is completed and there was no solution given last time I contacted the dealership. Not satisfied with this process at all. Be cautious about your state laws and ensure that you have everything you need to be a legal vehicle. This has been a very big inconvenience for me as this is a primary vehicle for work transportation. More
by Brad.demers22
Employees Worked With
Carvana sales, registration, and title team.
June 13, 2020
I truly am impressed with Carvana. The process of finding and buying a new car was painless and very easy. And the delivery was also excellent and the delivery guy was very friendly. and buying a new car was painless and very easy. And the delivery was also excellent and the delivery guy was very friendly. More
by Ronnmayfieldjr
Employees Worked With
Marie
