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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 17, 2020
Customer service post-sale significantly lacking. I'd like the option to amend this review, hopefully higher, after open issues get resolved. Initial price seemed good, but not OMG good, just goo I'd like the option to amend this review, hopefully higher, after open issues get resolved. Initial price seemed good, but not OMG good, just good -- so no issue there. But after that, except for an initial call with Victor, at Carvana Customer Service, follow-up has been inconsistent and significantly lacking. OEM parts not included with vehicle at delivery (see emails and pics I was asked to upload for details); rear windows do not close properly (again see pics). The window issue may be a warranty issue, but how did the car get through the "150 point inspection" prior to delivery with this problem? And although I'll get it in for repair, now it becomes MY problem and MY time. I have bought 3 cars in the last 15 months -- 1) At a dealer - a 2016 used Jeep Wrangler, issue: missing roof wrench. Status: immediately resolved (the salesman even offered to have the wrench dropped off at our house, which wasn't necessary.) --2) a new 2019 Subaru -- no issues, but their follow-up and mini-detailing of the car every time we bring it in, for no charge, has been exemplary. So far the Carvana experience is a very distant 3rd... At this time , I WOULD NOT recommend to a friend or family member. More
by Daughter wanted a Jeep!
Employees Worked With
Victor very good, Everyone else not so good
June 17, 2020
Satisfied customer This is my first vehicle purchase through Carvana. While I have not yet received title and registration, the process thus far has been very smooth. I This is my first vehicle purchase through Carvana. While I have not yet received title and registration, the process thus far has been very smooth. I did have several questions during the transaction which were addressed swiftly, competently, and pleasantly. My vehicle arrived on time, and was pretty much as advertised. All in all, I’d have to say this was far superior to any prior vehicle purchase in my experience. It was also significantly less expensive than anything I’d seen at the local dealerships. More
by Seahorse63
Employees Worked With
Cody
June 16, 2020
Once I got my car everything was great. I even went to the Volkswagen dealer and they told me everything was perfect and I got an amazing deal. The only hassle I had was with my delivery. They pushed it b the Volkswagen dealer and they told me everything was perfect and I got an amazing deal. The only hassle I had was with my delivery. They pushed it back 3 times and the transportation truck put a deep scratch in my bike rack. Carvana is in the process of fixing it so I’m very satisfied with my purchase. More
by AB
Employees Worked With
I think his name was Chris. He was great!
June 16, 2020
Great experience...easy to work with from start ro finish...will recommend And go back for another purchase in the near Future...Go carvana..The new way to buy a car...you finish...will recommend And go back for another purchase in the near Future...Go carvana..The new way to buy a car...you More
by mattwillmore2
Employees Worked With
Mitch
June 16, 2020
I was highly disappointed with the 2 week delay for delivery because they found a weatherstripping piece on the passenger door that needed to be replaced and when the car finally arrived the weatherstr delivery because they found a weatherstripping piece on the passenger door that needed to be replaced and when the car finally arrived the weatherstripping was not replaced (or was replaced very poorly and wrong) door panel wasn't secured and floor panel was popped off and wouldn't secure. That was very very disappointing in my opinion. I have a claim open and am getting it fixed but I had to spend $800.00 (400.00 a week) for a rental for the 2 weeks the car wasn't here so the repair could be done. More
by Timothy
Employees Worked With
Jacob
June 16, 2020
No time spent in a dealership, hassle-free, excellent communication throughout the entire process. The delivery was simple, touch less, and was totally satisfied with the car upon arrival. I would recomm communication throughout the entire process. The delivery was simple, touch less, and was totally satisfied with the car upon arrival. I would recommend anyone wanting to purchase a car to try this option, you have nothing to lose and can return the car within seven days of the delivery date if you are not satisfied. I am beyond happy with my purchase and would rate this car buying experience a 10 out of 10! More
by Cristieskeen
Employees Worked With
Argie Williams
June 16, 2020
Carvana was easier to deal with than any other car dealer I have ever had to deal with. Ariona delivered and explained everything. She did a great job. I have ever had to deal with. Ariona delivered and explained everything. She did a great job. More
by randy
Employees Worked With
Ariona
June 16, 2020
"Inspection" Process We bought a car from Carvana a couple weeks ago. Just 2 days after the 7 day trail ended, the brakes started to make a whooshing, grating noise. The m We bought a car from Carvana a couple weeks ago. Just 2 days after the 7 day trail ended, the brakes started to make a whooshing, grating noise. The mechanic told us this morning that the brake pads were installed improperly and the rods were metal on metal. The Carvana warranty will only cover the cost of replacing the rods, not the brake pads, despite the fact that the brake pads need to be replaced precisely because the Carvana "inspection" process is apparently a scam, as they delivered us a damaged, unsafe vehicle. We sold our two cars to get this one and now it's in the shop for 3 days while the parts arrive; the warranty won't even cover a rental car. Our week absolutely ruined thanks to this company we just shelled out thousands of dollars to for a car that probably had the odometer rolled back, for how much I trust this company. A complete fraud. Avoid this company. More
by lfrtz
Employees Worked With
Sebastian the Robot
June 16, 2020
Love Carvana. Once I decided what to do things went very smoothly. Slight glitch & had to reschedule original delivery date, but things worked out great. I really dislike shopping for a car, but Carvana has smoothly. Slight glitch & had to reschedule original delivery date, but things worked out great. I really dislike shopping for a car, but Carvana has made it really easy. I want to expressly thank Aron & Ty for their limitless patience when I had to upload information. Everyone is professional, personable & a real pleasure to work with. I love my car & am very glad I was able to work with Carvana. I highly recommend this company, it's the wave of the future. More
by sundog062018
Employees Worked With
Aron, Ty, Jarod, Brian, Eric, Kristina(?).
