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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 18, 2020

It was such a convenient and stress free experience. I did have some issue with the system deleting my info that was completed twice and I thought I lost my vehicle. But it was quickly resolved like nothi More

by Renessah10
Recommend Dealer
Yes
Employees Worked With
Not sure but everyone I spoke to was helpful
June 17, 2020

The entire process was very easy. I was able to use the filters to set the type of vehicle, options etc. the financing in house was another plus. Delivery was handled in a professional manner and on time, More

by Rannei
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
June 17, 2020

Buying the car was easy but the website might need some work. Options such as removing a trade-in, or being able to see your monthly payments with or without the trade-in might be helpful. Remove or stop b More

by Lboyer
Recommend Dealer
Yes
Employees Worked With
Unknown
June 17, 2020

I would like to say the people I talked to were al very nice and helpful.We are enjoying the car we purchased it was in great shape when we received it.Thank all the people that helped. More

by joethecoach
Recommend Dealer
Yes
Employees Worked With
Carlos sorry i can't rememerrtherest
June 17, 2020

I had one of the worst customer service experiences of my 40 year life. Not everyone but it was that bad. Didn’t even get the car as pictured on the website. Potential false advertising? Still haven’t been g More

by Sfmjr27
Recommend Dealer
No
Employees Worked With
Too many to name
Jun 19, 2020 -

Carvana responded

We are truly sorry to hear that your experience with Carvana has been less than ideal. Whether you are purchasing or selling a vehicle to us, we aim to provide a stress-free and transparent overall process. Our goal is to treat every customer with the care and attentiveness that we would provide to our own family members, so we apologize that you have not received that from us, as we value your time and business. After reviewing your account, it does look like you have been in communication with a specialist to resolve your concerns revolving around your vehicle. Please do not hesitate to reach out at (800) 333-4554 if you have any further questions or concerns.

Jun 19, 2020 -

Sfmjr27 responded

Yea lol

June 17, 2020

I loved shopping for a car this way. It was easy, the staff was professional, yet personal and very thorough going over paperwork when my car arrived. I was telling all my family & friends to buy a car t More

by Smromkey
Recommend Dealer
Yes
Employees Worked With
Clarissa Paulino
June 17, 2020

Best car buying experience I have ever had! The whole process from beginning to end was smooth! I have recommended you to all my friends and family. You will now be my way to buy a car! More

by Busymom3
Recommend Dealer
Yes
Employees Worked With
Austin
June 17, 2020

I cannot speak enough great words about this experience. It was easy, stress-free and fantastic. I will never purchase a car any other way. Ashley Golden was my delivery driver and was absolutely fantastic. More

by Amy Edwards
Recommend Dealer
Yes
Employees Worked With
Ashley Golden
June 17, 2020

Ian did a great job and made the whole experience professional and easy. No regrets! GarretT did an awesome job getting me in and out quickly and getting my ride home sorted out. Thanks to Carvana More

by Martingarret
Recommend Dealer
Yes
Employees Worked With
Ian, Garrett
June 17, 2020

For a person good on the computer & with printer & phone , it would have been a breeze. With your associates to walk me through it, it took longer, but we got it. More

by dlhandley
Recommend Dealer
Yes
Employees Worked With
Angelina, Mark, , so many because I called several times for help all were helpful.
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