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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 20, 2020
Was disappointed that my original pick up date and the one after it were both canceled due to title issues. However the people were great and the final pickup went smooth. Also paying $399 to have a car d one after it were both canceled due to title issues. However the people were great and the final pickup went smooth. Also paying $399 to have a car delivered is reasonable, but having nearly $3000 added to your loan because you live out of the delivery area is rediculous, I hope you guys will look into making sure those charges are reduced. More
by leolastat86
Employees Worked With
NA
June 20, 2020
I used Capital One Auto Navigator to find the vehicle. I was pre-approved through Capital One. Normally, the dealerships in Nashville take the vehicle through emissions testing before delivery to the custom was pre-approved through Capital One. Normally, the dealerships in Nashville take the vehicle through emissions testing before delivery to the customer. For whatever reason, Carvana did not. I had to take it through emissions and was told by my delivery person that he could pick up the emissions slip up, but I took it by the vending machine myself. They then lost it. So now I have to waste another 2 hours taking back through emissions again, and hope to be reimbursed for this second trip. Unlike a traditional dealership, you don’t get a salesperson that would normally be your contact for stuff like this that can happen during the purchase process. This has been a giant headache. I probably won’t use Carvana again. Edit: And now Capital One can’t finalize my financing because they are still waiting on the odometer statement from Carvana! This has just been a huge pain in the butt. Dealerships are annoying, but at least they handle everything!! More
by macgyvertn
Employees Worked With
Joshua
June 20, 2020
Carvana was extremely easy to deal with. I was pleasantly surprised with how easy the process was. Matthew was very thorough and friendly. Definitely recommend! surprised with how easy the process was. Matthew was very thorough and friendly. Definitely recommend! More
by jillrusso
Employees Worked With
Matthew
June 19, 2020
Honestly i loved everything about the process, i love how i didnt have to deal with swindles and corrupt dealership workers even the fees that were saved just by going through them were no hassle at all and i didnt have to deal with swindles and corrupt dealership workers even the fees that were saved just by going through them were no hassle at all and i didnt even have to pay for all fees upfront like plates title and stuff, Perfect for a first time car buyer with low or semi good credit super hepful and kind only problem was the wait time i had to wait a while but it definitely was worth it More
by coreylides
Employees Worked With
kristen christina, kimberly, and anyone who i spoke with on the phone
June 19, 2020
Absolutely incredible buying experience! I was nervous about buying a car online, sight-unseen, but at every stage of the buying process, Carvana exceeded my expectations. The car arrived sooner than prom about buying a car online, sight-unseen, but at every stage of the buying process, Carvana exceeded my expectations. The car arrived sooner than promised and in much better condition than described on their website. I will never suffer through the traditional buying experience at a dealer again. More
by MichaelPH
Employees Worked With
Daniel, Trina
June 19, 2020
We were disappointed. The car arrived missing a hubcap, filthy inside and out, and missing the advertised Bluetooth feature. Still waiting for the car hauler to show up to return it. filthy inside and out, and missing the advertised Bluetooth feature. Still waiting for the car hauler to show up to return it. More
by ckdorius
Employees Worked With
We have made many calls to customer service to try and make this deal work.
June 19, 2020
This was the best time I ever had buying a car, no hassle, no pressure just look for what you want. Best decision I have ever made when buying a car hassle, no pressure just look for what you want. Best decision I have ever made when buying a car More
by mdvvmv
Employees Worked With
Josh
June 19, 2020
Very happy with my vehicle purchase! Easiest car buying experience. Customer Service was excellant,friendly and was able to address any questions I had. Vehicle delivery was excellant,tow truck driver was experience. Customer Service was excellant,friendly and was able to address any questions I had. Vehicle delivery was excellant,tow truck driver was beyond friendly and helpful! Definetly recommending Carvana to friends & family. More
by kelpoop32
Employees Worked With
I did not get any names
