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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 25, 2020
The entire process was super easy, customer support is always friendly & professional. Delivery took literally 15 mins and the car arrived way before my appointment. I’ve already recommended them to 2 peo always friendly & professional. Delivery took literally 15 mins and the car arrived way before my appointment. I’ve already recommended them to 2 people who have purchases waiting!!! ;) More
by 1MZKOKO
Employees Worked With
Anika, Darren and Lorraine
June 25, 2020
This process was so easy. The customer service was awesome, especially during delivery. Sean explained everything and was very friendly. I am very happy with my trade in and purchase! awesome, especially during delivery. Sean explained everything and was very friendly. I am very happy with my trade in and purchase! More
by Morgan
Employees Worked With
Sean Monk
June 25, 2020
I returned this vehicle because it has a lage electrical problem l. I loved that car but Carvana would not take the initiative to have it repaired by their approved dealership. The dealership said that they problem l. I loved that car but Carvana would not take the initiative to have it repaired by their approved dealership. The dealership said that they would not work on it unless I guaranteed payment if Carvana delayed payment or just wouldn’t pay. To my regret I returned the car to Carvana with the 7 day return policy. Please also note that that 2017.5 Nissan Platinum was on the used car list within 4-5 days. I must think that the next buyer will have the same problem. More
by timfan100
Employees Worked With
Multiple sales people
June 25, 2020
Buying the car was no problem what so ever. Painless even. BUT actually getting my car was a nightmare! It was delivered to the wrong customer and when it finally did arrive it was missing the floor mat even. BUT actually getting my car was a nightmare! It was delivered to the wrong customer and when it finally did arrive it was missing the floor mats that it was advertised to have and the interior was covered in pet hair. I started the buying process on 5/20/20 and didn't receive my vehicle until 6/12/20. As of 6/25/20 I have still not received my gift card or floor mats... More
by emilymariedent
Employees Worked With
unknown.
June 25, 2020
Car tire was losing air since purchasing; finally the tire would no longer stay inflated. Took it to a repair shop and found out the rim is cracked and no tire will hold air. Called Carvana who told me t tire would no longer stay inflated. Took it to a repair shop and found out the rim is cracked and no tire will hold air. Called Carvana who told me to contact Silverrock.. Silverrock has 2 different people tell me it's covered under my warranty. So I call to get information on an actual repair shop since Pep Boys and NTB do not repair rims and, LOW AND BEHOLD, now they are saying it's a "cosmetic issue" and warranty won't cover the repair or replacement of the rim. Very disappointed in Carvana and their warranty people for ignoring my problem. A cracked rim is not a cosmetic issue; I CANNOT DRIVE THE CAR I PURCHASED BECAUSE THE TIRE WILL NOT HOLD AIR WITH A CRACKED RIM. Now I have to pay for the repair or replacement of a rim on a car I only got 2 months ago. More
by christinasname
Employees Worked With
I, Do not know
June 25, 2020
Equinox Purchase - Dan Lavorato Awesome all the way through delivery. I will definitely look into another purchase down the road. Only one issue. I am waiting for hard copy in the m Awesome all the way through delivery. I will definitely look into another purchase down the road. Only one issue. I am waiting for hard copy in the mail to enter a generic odometer reading and return via mail within 48 hours. We already documented and signed off on the odometer reading when I took possession of the vehicle. If it does not arrive today, I need to figure out how to get it tomorrow if it arrives and I am traveling out of town this evening. Not sure why this cannot be done online via Docusign. This is the only issue. Other than that, great experience. More
by lav-13
Employees Worked With
Not sure.
June 25, 2020
Great quick service, Andrew was very informative and pleasant to deal with. The whole deal took less than 20 min, absolutely wonderful! Thank you, Andrew! Great work. pleasant to deal with. The whole deal took less than 20 min, absolutely wonderful! Thank you, Andrew! Great work. More
by Kt
Employees Worked With
Andrew
June 25, 2020
I had the best, painless, easy and very simple experience!!! I had not been to a dealership in 15 years. When I went it was just like I remembered...they tried to push me over my budget, even afte experience!!! I had not been to a dealership in 15 years. When I went it was just like I remembered...they tried to push me over my budget, even after I explained that I am self employed and can not go over. Then a client of mine recommended Carvana...I looked into and went for it. The car I purchased is extremely clean. The pre-approval/approval process was painless. The customer service rep was very nice and helpful. The delivery was smooth and the gentleman was very nice. I have and would recommend Carvana to anyone. I would not hesitate to purchase from them again. More
by tmrenfrow2
Employees Worked With
Andrew
June 25, 2020
Carvana is amazing.. I enjoyed getting delivery. My only thing is that I wish I would've been told about the specific Missouri rule of taxes, and not being able to also skip the DMV like most others.. becau thing is that I wish I would've been told about the specific Missouri rule of taxes, and not being able to also skip the DMV like most others.. because of the times. This is harder than usual right now. I wish out of all the calls I got from carvana someone had known this Missouri tax rule and not being able to register and send me plates. It is possible to know this because after research of the website and multiple clicks on sub types I found it on carvana website.. ijs a bad surprise.. but other than that.. every one I talked to was great with customer service and helped me tremendously 😊 More
by mommyb4t
Employees Worked With
Not sure of names
