Carvana

Incredible, seamless car shopping experience. Saved me from having to play the outdated dealership games. I can’t thank you enough. I love my truck! from having to play the outdated dealership games. I can’t thank you enough. I love my truck! More

100% recommend using Carvana!! So easy! So smooth, no surprises! Loved my experience. Will definitely use in the future! Thank you so much for everything! surprises! Loved my experience. Will definitely use in the future! Thank you so much for everything! More

Hands down. Worth the little extra you pay for the car! From the App & website all the way to the front door treatment was 👏! They even gave deal to me by telling me about a different that was almost the From the App & website all the way to the front door treatment was 👏! They even gave deal to me by telling me about a different that was almost the same that was way under bluebook. Thanks Carvana! More

Best Way to Buy a Car Pregnant! 5 Star experience!!! I would highly recommend Carvana. I was 9 months pregnant trying to upgrade from a sedan to an SUV. Going to dealerships was such 5 Star experience!!! I would highly recommend Carvana. I was 9 months pregnant trying to upgrade from a sedan to an SUV. Going to dealerships was such a headache and several tried to scam me into requiring unnecessary dealership add-on's. It was exhausting to the point that I was going to just put buying an SUV on hold until after the baby. I decided to give Carvana a try even though the concept was a bit foreign to me. The process from start to finish was SO easy and fast! I was so impressed with how much the employees care, it feels like a concierge service every step of the way. You can tell that Carvana employees genuinely want you to be happy with your purchase and they think of everything! They alert you if you put a car on hold, you can change your mind at anytime up until it's delivered to your driveway. I really appreciated the flexibility that if for some reason the car just wasn't for me, I wasn't obligated to buy even though they delivered it. Also, it was nice to test drive in my own neighborhood! I spent 4+ hours at the dealership each time and walked away frustrated and car-less. With Carvana, I spent less than 30 minutes filling out paperwork online from my couch and received texts leading up to my car delivery date. Once I decided to buy, it took 15 minutes to fill out paperwork with Kiara, the Carvana Rep. The car is beautiful and in perfect condition! I was very happy with the entire experience from start to finish and mostly pleased with their no-risk 7 day policy. When I decided to buy a car online, that eased my mind that even if I bought it, I had 7 days to change my mind and receive a refund. I didn't need to because I LOVE my new ride! Thank you Carvana for making the process better and no longer having to endure high pressure, over-priced dealerships. I compared your pricing prior to buying and it was actually less than CarMax, Kelly Blue Book Dealer price and other dealerships in my area. Thank you also to all the customer service reps who answered my questions when I called in. Everyone was extremely helpful! Pregnant or not, this is the BEST way to buy a car in 2020! More

Everything was toucheless and easy I would definitely buy from Carvana again and for sure recommend to everyone. Mark was friendly and kept his social distance used mask, gloves and definitely sanitized buy from Carvana again and for sure recommend to everyone. Mark was friendly and kept his social distance used mask, gloves and definitely sanitized the car before we got into it awesome job Mark! More

The vehicle came as advertised, the process of buying a car is a very seamless process, and most importantly, the employees at Carvana provide excellent customer service, no matter who I spoke to. car is a very seamless process, and most importantly, the employees at Carvana provide excellent customer service, no matter who I spoke to. More

Overall experience was good, but communication was poor Buying my new car from Carvana was overall a decent experience, and very convenient. There was, however, a pretty significant lack of communication fr Buying my new car from Carvana was overall a decent experience, and very convenient. There was, however, a pretty significant lack of communication from customer service representatives throughout the whole process. When I first reserved my car and put the refundable deposit down for it, I received a text message immediately after completing the reservation saying that I would be receiving a phone call within 24 hours with more information - this call never came. I eventually called Carvana myself after a few days and was told that there was nothing I needed to do at the time because the car was still being transported to their facility. Once the car was ready for viewing and I completed filling out my financing options, I received another text message, again stating that I would be receiving a phone call with information and what I needed to do next. Again, this phone call never came, and I had to call the customer service line myself to get answers for the few questions I had. Finally, I scheduled my car to be delivered to my house on Monday, June 15th, at 4:30 pm, and got an email confirming the delivery. I stayed at home all day that Monday, never received any phone calls or emails about the delivery, and 4:30 pm came and went with the car never showing up. At 4:38 pm I got an email stating that my delivery had been rescheduled to Friday the 19th. At this point, it became a huge inconvenience because I had scheduled appointments for Thursday the 18th on the assumption that I would have a car to get to them. It was very frustrating, and honestly baffling, that I received no communication whatsoever about my delivery on the day it was supposed to happen, and then only was told that it got rescheduled *after* the delivery was already supposed to have been completed. I had to play phone tag for most of the next day with Carvana advocates to figure out why all of this had happened and to try to get my delivery scheduled to a sooner date. To their credit, every representative I spoke to while trying to figure this out was very helpful, and when my delivery driver, Shay (from the Las Vegas facility), got in touch with me, she went out of her way to deliver my car on her own time, in order to make sure that I got it in time for the appointments I had scheduled; that was extremely helpful and I really appreciated her for doing that. So overall, the experience of using Carvana was good - the website was convenient and easy to use, my new car is great and in excellent condition, and customer service representatives were helpful when I got ahold of them. There was just a frustrating lack of communication throughout the process. I wouldn't even necessarily say the customer service was "bad", because every time I got on the phone with a Carvana advocate, they were very helpful. But it was frustrating to feel like I always had to chase them down for information, rather than having them get in touch with me first to proactively provide it. More