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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 28, 2020

Amazing transaction This purchase was easier and better than the first vehicle I purchased. Thank you for making it easier the second time. I will purchase again in the f More

by johnfulcher66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa
June 28, 2020

A very easy professional process with very good communication and a fair price! Several individuals kept me updated throughout the entire transaction, and pick up was right on time Several individ More

by jenna2dj
Recommend Dealer
Yes
Employees Worked With
Jan lee
June 28, 2020

Best car buying experience I've ever had. Carvana has this process down to a science. Delivered exceptional customer service, ease of purchase and an extremely clean, well maintained vehicle, that buy fa More

by William
Recommend Dealer
Yes
Employees Worked With
Josh, Ashley and sebastion
June 28, 2020

I loved purchasing a car through Carvana. I actually ended up returning the car bc there were some rare issues with the vehicle. But, I would totally shop Carvana again. Every part of the process went s More

by katherineeubank
Recommend Dealer
Yes
Employees Worked With
Janrei, Ryan, Amy, & others.
June 28, 2020

Many thanks go out to the Arizona associates,and all who helped me through the car buying experience. I am truly grateful for everything you helped me with through the process. My daughter thanks you also,s More

by Debbie Powell
Recommend Dealer
Yes
Employees Worked With
Joseph, Ty,Ryan, Kristen,and Kamryn
June 28, 2020

Bad experience Between covid and lack of communication I still don’t have my car registered from March now I have a ticket. Very very angry. Spent countless hrs try More

by Jewtraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandra Rodriguez
Jun 30, 2020 -

Carvana responded

Thank you for taking the time to provide feedback on your recent experience with Carvana. First, we want to apologize for the delay in processing your registration and lack of follow up. Our goal is to provide a seamless purchase process paired with excellent customer service and it is never our intention to cause additional stress or for you to incur additional costs. We aim to get your registration completed and ship the hard plate out to you before the temporary operating plates expire. After reviewing the account, we are happy to see that our Post-Sale Team has been assisting with rectifying the delay in your registration. Please continue working with our Post-Sale Department at (800) 333-4554 or feel free to view your Post-Sale Dashboard for alerts and notifications on the registration status. We appreciate your patience while continuing to resolve your registration in a timely manner.

June 27, 2020

This is our second car purchased from Carvana. Even when the second car was delivered with some issues, they were supportive and ensured that the repairs were covered by a local dealer. From start to finish More

by Lex
Recommend Dealer
Yes
Employees Worked With
Dylan
June 27, 2020

I had the best experience at Carvana in Westminster, CA. I made a comment about being excited about the vending machine and the staff went above and beyond to make my experience a great one. Unfortunately t More

by NewFordDriver
Recommend Dealer
Yes
Employees Worked With
I don’t remember
June 27, 2020

Carvana couldn’t handle the reg. Process well during this pandemic. I haven’t received my perm reg and now can’t drive my car last 15 days.. the reason I got this car was not to use public transportation and More

by bested
Recommend Dealer
No
Employees Worked With
Na
Jul 01, 2020 -

Carvana responded

Thank you for taking the time to provide us with your valuable feedback. It is truly disappointing to know that your experience has been less than stellar with us, as transparency and clear communication play important roles in the overall customer experience. We want to sincerely apologize for the delay in processing and completing your registration, as our goal is to create a seamless and stress-free car-buying experience for all of our customers from start to finish. Carvana values your time and business, and we are sorry for adding additional stress and frustration especially during these uncertain times. We would like the opportunity to research and provide resolution to your concerns, however, we are unable to locate your account based on the information provided. Please reach out to us at (800) 333-4554 or chat at any time to reach an amicable resolution.

June 27, 2020

I will never buy any vehicle through other Dealerships again. This is my second time of using Carvana and it was amazing! Transparent, Respectful, Great Customer Service, right on point and on time. You f More

by Chi N.
Recommend Dealer
Yes
Employees Worked With
Jake
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