Carvana

I will never buy a car from a dealership again. Easiest and most pleasant experience I've ever had buying a vehicle and using the car vending machine was an added pleasure!! I never felt pressure and havin and most pleasant experience I've ever had buying a vehicle and using the car vending machine was an added pleasure!! I never felt pressure and having the seven day test-drive period is ideal. More

This is car buying of the future. I had a good experience , though not without its issues you need to do your own due Dillinger right as you do with every car purchase. I rejected the I had a good experience , though not without its issues you need to do your own due Dillinger right as you do with every car purchase. I rejected the first car sent but accepted the second one. The Good - Lots of choice of cars, 7 day free trail , delivered directly to your house, really easy to place and order electronically,., no dealer fees ( which is super), great staff who delivered and picked up the cars, very good purchase prices on used cars ( I sold mine before buying another car from them ). The Bad- Both cars I ordered came with cosmetic issues not shown in the photos ( rust , sweat tears , body work dings), make sure you have a PPI from a local garage in the 7 days in case you want to reject the car, if you do reject one it can take them several days to pick it up and your refund takes another several days after that, it’s too easy to buy LOL , so much choice and some easy to hit the buy button ( I bought about 5 cars but cancelled before the delivery date. It takes a long time to get the registration done. I have to say Carvana were quick to respond to the bodywork issues I had ( silver rock reached out in 24hrs) . I had an estimate done a week agon and today the repairs were approved to be completed next week. So in general I am happy with the operation and I would buy again More

I love my new car! This was my first time ordering a car through Carvana and it was an easy process all the way through.The car arrived exactly as described online and drove very nice. One advocate, MaK through Carvana and it was an easy process all the way through.The car arrived exactly as described online and drove very nice. One advocate, MaKayla, called me when there was a small issue with the paperwork. She was very polite, corrected my issue, and processed all my paper quickly to keep my delivery on schedule. On the day of delivery, Drew called twenty minutes before my scheduled drop off time and informed me how was on his way. He arrived on time, sanitized the car, and went through all the paperwork with. He was very nice and polite as well. Don't be afraid of ordering a car through them. It will save you a lot of time and countless headaches. The employees are genuinely nice people. I would highly recommend Carvana. Thank you Carvana (especially Makayla and Drew)! More

This was my second Carvana deal and it went just as smoothly as the first! The only small negative this time was the fact that the interior was not detailed. Other than that, it was super! smoothly as the first! The only small negative this time was the fact that the interior was not detailed. Other than that, it was super! More

The entire process was just as described to me by Ian, my outstanding point of contact. From the on-line offer & documentation to the Carvana rep arriving exactly on schedule & wrapping up the sale in 30 mi outstanding point of contact. From the on-line offer & documentation to the Carvana rep arriving exactly on schedule & wrapping up the sale in 30 min., I am impressed. Great experience overall. More

The car is great. The process of buying with very straightforward. The car drop off was not as straightforward as I had hoped. The car was supposed to be dropped off at 7 pm, but there were truck tro straightforward. The car drop off was not as straightforward as I had hoped. The car was supposed to be dropped off at 7 pm, but there were truck troubles at Carvana. So, there was a delay and the car didn’t arrive until 8:30 pm almost 9 pm. It would’ve been better to have a window of time for delivery so that my expectations would have been more realistic about what I could accomplish after the drop off. However, the attendant was very kind and attentive and helpful. More

GREAT CUSTOMER SERVICE Out of nowhere one Thursday evening, my car died; just completely stopped running or starting and I was in a pinch to find a car. Dealerships weren't Out of nowhere one Thursday evening, my car died; just completely stopped running or starting and I was in a pinch to find a car. Dealerships weren't an option and I was trying to get into something before I had to be back to work on Monday morning. Then, I found Carvana. This was truly the easiest car buying experience. I just adjusted the payment slider to what I could pay, made sure I put in my down payment and I had a ton of cars to pick from. It was so easy. With COVID-19, my car got delayed for the original pickup time. So Carvana worked with me to get a new pick up time that worked with my schedule, and they even paid for my Uber to pick up my car since I didn't have a ride. Stephanie at the facility was very communicative and let me know what was going on each step of the way. Honestly, I'll probably never by a car another way again. Carvana is definitely the way to go. More

Other then a couple bumps in the road dealing with Carvana was easy and convenient saves time from going to dealerships! They delivered a very clean car to me! Carvana was easy and convenient saves time from going to dealerships! They delivered a very clean car to me! More

Matthew made the process very easy and smooth. Selling a car is not easy as a private party until now. I would never trade a car again with a dealership, I would use carvana every time instead. car is not easy as a private party until now. I would never trade a car again with a dealership, I would use carvana every time instead. More