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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 22, 2020
The process was easy but there were problems with the car when we received it. There were many more scratches than was shown on the website. The dash showed that the car was overdue for service of 114 days. when we received it. There were many more scratches than was shown on the website. The dash showed that the car was overdue for service of 114 days. This makes me wonder if the inspection on the car was thorough or even done. The car was also very dirty in the inside. We took a paper towel to the door armrest and in one swipe it was filled with dirt. There were stains in the carpet that could have Ben cleaned and there was a smell in the car of dog. I would have thought that a thorough cleaning would have been done before delivery. Carvana is saying they will deal with these issues, except the cleaning, so we will see what happens. The people that we dealt with were very nice. More
by minler_2000
Employees Worked With
Don’t remember names
July 22, 2020
The experience went well for the most part. The representative was quick & efficient, the process did go well. I did had a concern with a issue we had about the car where the bumper of the car was representative was quick & efficient, the process did go well. I did had a concern with a issue we had about the car where the bumper of the car was off on one side when we made our 30 mile trip back home. It was missing clippings that holds the bumper in place. We were lucky had spare of those kinds of clippers that we had purchased before from another car. My husband was able to put the bumper back together. I also thought it is important to emphasis that we had the misconception that we thought that the car would be deliver to our home or that it would had been in a closer location. I just thought it should be advertised from the beginning of the process about where the car would need to be picked up so customers are aware. More
by Pat
Employees Worked With
N/a
July 22, 2020
Very happy with the process so far. It is not fully complete-car registration in my state needs to happen. Phone calls with all the different sales delivery finance etc was a bit off. They should have complete-car registration in my state needs to happen. Phone calls with all the different sales delivery finance etc was a bit off. They should have 1 designated person working with each customized. More
by 1kakimber
Employees Worked With
Nicole,Christopher, Tamika, Travis, Brady, Rolando, Taylor along with the delivery drivers?
July 22, 2020
Great courteous delivery, arrived on time and was very professional. Thanks for the home delivery experience. Now I want to experience the vending machine token car buying. professional. Thanks for the home delivery experience. Now I want to experience the vending machine token car buying. More
by Nodivorce18
Employees Worked With
Al
July 21, 2020
Great way o buy a car I don't like dealing with sales people so this is an ideal buying solution for me. The buying process was convenient and efficient. The main issue I I don't like dealing with sales people so this is an ideal buying solution for me. The buying process was convenient and efficient. The main issue I had was the vehicle interior was not detailed very well (Debris found in vehicle under seats and in storage areas which can be troublesome during the pandemic). But I kept the vehicle and paid to have it cleaned. More
by DCarey
Employees Worked With
Dylan Carvana Repair Team
July 21, 2020
Bad Customer Service I have had to call every day on this car. I received my car and it needed an alignment. I called and have so much issues trying to get to speak with I have had to call every day on this car. I received my car and it needed an alignment. I called and have so much issues trying to get to speak with someone about it. And when referred to someplace to get it fixed, they want to keep the car for 3 days. First, the car should never have been delivered needing service, and then it should never be so hard to get the issues corrected. Today I called again to customer service and was on hold 15 min so he could read the notes on the account, then on hold again for another 20 min so he could set me up for a supervisor call. In total I was on the phone for 55 min trying to get this issue resolved. I started calling on my day 7 and he said that my time frame was over for any complaints about the car. I would think you would want this resolved. But who knows at this point. More
by mary.woodard
Employees Worked With
Various Customer Service People
July 21, 2020
Amazingly simple and effective. I never made it to the dealership because I did it all online. I can say that in speaking with everyone online they were all very friendly, not the l I never made it to the dealership because I did it all online. I can say that in speaking with everyone online they were all very friendly, not the least bit cheesy, like in a dealership, and just an overall great experience. I love the car, too. More
by mikealmand2
Employees Worked With
I can't remember the names, but they were all great.
July 21, 2020
Smooth Transaction This was the first time I purchased a vehicle from Carvana. The total purchase process was painless, delivery was on time, driver was courteous. No pr This was the first time I purchased a vehicle from Carvana. The total purchase process was painless, delivery was on time, driver was courteous. No problem at all. More
by Steve
Employees Worked With
N/A
July 21, 2020
Quick Easy and Painless Easiest car purchase I have ever had. There was no pressure for add on services and warranties. Also they repaired or replaced any cosmetic damage t Easiest car purchase I have ever had. There was no pressure for add on services and warranties. Also they repaired or replaced any cosmetic damage that was not clearly disclosed on the original listing. More
by brian
Employees Worked With
Not sure
