Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
July 23, 2020
As a first time car buyer, I was nervous but everything was simple and staff were pleasant and knowledgeable! I returned the original car I chose and purchased a Kia Soul instead and am 100% satisfied! was simple and staff were pleasant and knowledgeable! I returned the original car I chose and purchased a Kia Soul instead and am 100% satisfied! More
by Tlopeznyc
Employees Worked With
Don’t recall
July 23, 2020
Bad customer service, nightmare registration Absolutely horrendous experience trying to get the car registered and the customer service is absolutely terrible. I've spent hours and hours on hold Absolutely horrendous experience trying to get the car registered and the customer service is absolutely terrible. I've spent hours and hours on hold or waiting in their webchat. They consistently do not directly answer questions or provide solutions and then just leave the webchat. I purchased the car and had it delivered in NM but needed to register in California. When I bought the car they told me I would have to drive to California for a smog inspection when things re-open (due to COVID). When receiving the car, I was told I would also need a VIN inspection but that I could do that in NM. After attempting to do that at the local motor vehicles department, I was told I also had to do it in CA. Since I had to go for the smog test anyway, I was OK with that and planned to make the drive (10hrs each way) once the services opened. I started getting tons of emails every day from Carvana about potential fees and fines if I didn't get the registration documents. It took hours on hold and multiple webchat sessions for them to acknowledge and confirm that I could wait until the DMV was open in California. As soon as it did reopen, I drove to California and completed the inspections. According to the website, the smog test could be scanned and uploaded and they needed the original copy of the VIN inspection mailed. I did both and I sent the VIN inspection using the prepaid envelope they sent. The VIN inspection has been lost in the mail for weeks and they have no tracking information on the label they sent. The customer service keeps blaming me for not recording the tracking number. Now I am going to have to drive back to California for another VIN inspection. But the worst part is their customer service continually provides wrong or inconsistent information, makes you wait in very long queues, and does not acknowledge your issues or complaints. I suspect it's semi-automated even once you get past the part that is openly automated because they often just repeat the same few lines even when you ask for more details or explain something further. I would strongly suggest avoiding this company! More
by DavidK
Employees Worked With
Phoebe
July 22, 2020
We purchased 2017 Ford Explorer it was fast and easy to purchase . We did have a problem with brakes but was resolved through silver rock warranty . This sure beats sitting at a car dealership for hours !! purchase . We did have a problem with brakes but was resolved through silver rock warranty . This sure beats sitting at a car dealership for hours !! More
by Jojo70cars cars
Employees Worked With
Driver was nice
July 22, 2020
Amazing experience selling my vehicle to Carvana! Received a great offer, was honestly very surprised by the amount considering it was well within the KBB value for selling to private party Carvana! Received a great offer, was honestly very surprised by the amount considering it was well within the KBB value for selling to private party. Price aside, it was an extremely streamlined / simple process and dealing with a nationally recognized company also offered security (lots of scammers out there). Very glad I was contacted by Ian, a buyer, who submitted my vehicle for appraisal. And even more glad that I opted to sell to Carvana. Would definitely recommend! More
by S.hozz
Employees Worked With
Ian, Nicole
July 22, 2020
Any dealership can deliver excellent customer service but I measure a car buying experience by how they deal with bumps in the road. We had a couple hiccups and Carvana stepped up, and owned the mistakes and I measure a car buying experience by how they deal with bumps in the road. We had a couple hiccups and Carvana stepped up, and owned the mistakes and corrected it as quickly as they could. No excuse or BS! I have worked in the car industry for many years and my praise isn’t given, it’s earned! More
by Shichya
Employees Worked With
Can’t remember all the names
July 22, 2020
As a whole, this is a far better experience than going to a dealership and way more convenient. I’ve had my truck for a week now and I love it! The vehicle came very clean and sanitized due to COVID-19 right a dealership and way more convenient. I’ve had my truck for a week now and I love it! The vehicle came very clean and sanitized due to COVID-19 right now. With Carvana, there is not any pressure to buy or what to buy, as with a dealership/sales rep. This is completely a customer service based experience where they just want you to be happy with the vehicle you chose. The only issue that should be looked more into is verifying bank funds. My bank was unable to link with Plaid, and so they had to call their customer service line which is a pain if you have to work and can’t sit on hold with them. Finally someone told me about a cashiers check two days later, which ended up pushing back my original delivery date two days. I think there should be more ways to confirm money, or let the customer make their down payment ahead of time since it would be returned anyway if the vehicle is not accepted. Shoutout to Carlos in AZ-he’s pretty amazing! I’m in FL so we’re on different schedules, but if he makes a promise to call back when he gets into work, he does it. He will go above and beyond. More
by larissaw
Employees Worked With
Carlos, Nia, and Clarissa
July 22, 2020
Excellent experience This is the only way to buy a vehicle, no hassle, Staff was great Come right to my house , done in less than a hour This is the only way to buy a vehicle, no hassle, Staff was great Come right to my house , done in less than a hour More
by D.WEB
Employees Worked With
Juyce
July 22, 2020
Great car even though the "Hot Spots" in views were missed I was looking forward to my "new to me" 2019 Ford Mustang GT Convertible. Emails from Carvana leading up to the delivery were fun and built up my anti I was looking forward to my "new to me" 2019 Ford Mustang GT Convertible. Emails from Carvana leading up to the delivery were fun and built up my anticipation. The car arrived just like the commercial with a very polite and helpful customer advocate to assist in completing the paperwork that was drafted beforehand. (Friendliness = Excellent) Unfortunately there was obvious cosmetic damage to the vehicle above and beyond what was called out on the website. I was given the option of not accepting delivery or starting a repair/warranty claim. I chose to accept the vehicle and file a claim since the issues were cosmetic. (Quality of Work = Poor) "Vehicle Hot Spot Annotation Department" This is where Carvana Customer Service, in my opinion, fell short. As "new owner" of the car, I worked with the warranty administrator and the auto body shop to complete the needed repairs. Navigating this process was difficult but it all worked out. (Customer Service = Average) I am happy with the vehicle and the price was good. I have scheduled to get fixed under warranty. (Price = Good) The 360 views are nice but Carvana needs to make sure they call out the worst "Hot Spots". More
by ntorello
Employees Worked With
Brian Palmer, Austin, Kate
July 22, 2020
I would recommend Carvana to anyone who is looking to purchase!! It was quick and easy and they bring it right to your door. 7 day test drive no crazy car sales men breathing down your neck pressuring yo purchase!! It was quick and easy and they bring it right to your door. 7 day test drive no crazy car sales men breathing down your neck pressuring you to purchase. No sitting at a dealership for 12 hours. I will tell all my friends shop Carvana and will be getting all my vehicles from them for now on!!! More
by muai.michelle
Employees Worked With
Katelyn
