Carvana

Best way to buy a car I loved my experience with Carvana. I had been shopping for a used vehicle for around a month and a half. I had visited many dealers from many differe I loved my experience with Carvana. I had been shopping for a used vehicle for around a month and a half. I had visited many dealers from many different counties which was a pain in itself. I had way too many salesmen calling me or trying to get me to buy on the same day I went to view the cars. It took me maybe 10 minutes to find the car I wanted, since I already knew what make and model I liked. Then completing the purchase online took no longer than 5 minutes to complete. Right after I completed the paper work I received a phone call from Carvana and we verified the rest of the purchase and paperwork. All in all it took maybe 30 minutes at most! Last time I bought a car from a dealership I remember sitting inside signing all the paperwork and trying to get the right price which took around 3-4 hours. And the dealership had sold me a car that needed a replacement part for almost every single item in the vehicle only around a month later. With the experience and amazing customer service I had from Carvana I will never go into another dealership again. I had contactless delivery which was perfect. I took it out for a test drive and sure enough it was as if my car was brand new. Super clean and well taken care of. I enjoyed the ease of mind knowing before I got the car delivered that after my inspection and test drive I could just let them know if I didn't like it and they would take it back right there and then. Plus Carvana gives you an extra 7 days to have the vehicle returned if it doesn't satisfy your needs. So glad I chose Carvana for my used car purchase. More

So simple I will never use a brick and mortar dealer again The transaction was so much easier from my computer. No waiting at a dealer for paperwork or games with the price. Simple and the car arrived in bea The transaction was so much easier from my computer. No waiting at a dealer for paperwork or games with the price. Simple and the car arrived in beautiful condition. More

Excellent Customer Service My buying experience was the BEST I have experienced. From the communication all the way to Kirk, the delivery driver, was polite, kind answered all My buying experience was the BEST I have experienced. From the communication all the way to Kirk, the delivery driver, was polite, kind answered all of my questions, even though he had a 2.5 hour drive to my house and another 2.5 hour drive back, at 8 pm on a Sunday night. The car was clean, and sanitized. Kirk and Sebastian did an amazing job!! More

The delivery part took longer than expected. There was no sense of urgency to get me my vehicle sooner. As for the rest, I am very satisfied with this service. sense of urgency to get me my vehicle sooner. As for the rest, I am very satisfied with this service. More

Extremely convienient and afforadable I was able to find exactly what I was looking for and loved how I could shop when it was convenient for me. I didn't have to deal with a pushy salesma I was able to find exactly what I was looking for and loved how I could shop when it was convenient for me. I didn't have to deal with a pushy salesman or promises that never happened. The financial terms are extremely reasonable and I really loved the $0 down payment. The photos of each imperfection were detailed and helped me a lot in my decision. More

I dealt with Cooper and have nothing but good things to say. Carvana and Cooper were a pleasure to work with. I will recommend them to everyone who’s trying to sell a car. say. Carvana and Cooper were a pleasure to work with. I will recommend them to everyone who’s trying to sell a car. More

Good but could be better The purchase process could use some improvements - but overall the car is great. There are some improvements that can be made, mostly focusing on comm The purchase process could use some improvements - but overall the car is great. There are some improvements that can be made, mostly focusing on communication. I found that there are many moving parts and they are not always aware/coordinated. For instance, when my car was delivered the reflector light was hanging off. I let the delivery person know that I did not want the light hanging, she said she would open a case to have it fixed. So apparently she did not open a case or make note of it and I had to end up calling it in. It was initially denied by the warranty company. I had to call Carvana to get it approved and it was. A few weeks later after it was already fixed I got an email from a Carvana rep saying that it would not be covered. That's what I'm talking about. But I am happy with my car and would cautiously recommend them. More

This was a great experience. I was quite pleased with my previous vehicle but just thought I'd see what was out there. Carvana made the process so easy that I realized I could afford to treat myself to some previous vehicle but just thought I'd see what was out there. Carvana made the process so easy that I realized I could afford to treat myself to something newer and nicer. More