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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

July 29, 2020

Super pleased with the whole process. Highly recommend and you get a gift for referring friends! Car buying made easy. Never buying from a pushy dealership again! More

by mandagarza87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis was my delivery driver. Very friendly and helpful.
July 28, 2020

Great process selling my car for a good price. Took the stress out of selling a car. Would definitely recommend Carvana to my friends in the future. More

by mhyams
Recommend Dealer
Yes
Employees Worked With
Jan Lee
July 28, 2020

Alison helped me with the process, she took her time to describing the process and overall it was a great way to sell my car More

by Master.rock60
Recommend Dealer
Yes
Employees Worked With
Alison
July 28, 2020

Solid Experience This was my very first purchase through Carvana. As an employee, I had only known Carvana behind the scenes. However, as a customer, I was beyond impr More

by christopher.shepherd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laquisha Goodman, Robert Carrillo, Emily Adams
July 28, 2020

Not all that was advertised I was never able to get the features advertised, like the sliding deposit versus monthly payment comparison. I was never offered Carvana financing, I More

by JANIS.PALMA
Customer Service
Recommend Dealer
No
Employees Worked With
Don't know their names
Jul 30, 2020 -

Carvana responded

Thank you for taking the time to reach out to us regarding your recent Carvana experience. We want to sincerely apologize for the issues you encountered along the way. All of our vehicles go through a 150-point inspection to ensure they meet our high standards paired with a complimentary 100 day/4,189 mile limited warranty, should a mechanical concern arise for added peace of mind. After reviewing your account, we are glad to see that you have been in contact with SilverRock regarding the next steps for resolving your vehicle concerns. We also see that you utilized financing through your third party credit union in order to purchase a vehicle from Carvana. Our goal is to provide a seamless car-buying process and recognize that this was not the case for you, and for that, we sincerely apologize. Although there were a few bumps along the way, we hope that you are enjoying your Carvana vehicle. If you have any questions, please do not hesitate to reach out to us at (800) 333-4554.

July 28, 2020

Great experience. On time delivery and very helpful. The car was detailed inside and out. I'm so happy I chose carvana. You should too. More

by deshawnd
Recommend Dealer
Yes
Employees Worked With
Sebastian
July 28, 2020

Yesterday my car was picked up from my driveway. smooth and fast transaction!! Got top dollar for my car. Highly Recommend to others. Thank you More

by Rayort
Recommend Dealer
Yes
Employees Worked With
Jan Lee
July 28, 2020

I was skeptical at first when a random person on the internet offers to buy my truck. However, everything turned out great! They gave a great price and performed as promised. More

by Crstinnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
July 28, 2020

It was an amazing experience! I bought my very first car through Carvana and I can’t recommend them enough. I’m currently in the Air Force and just made it to my first duty station. With no means of transpo More

by Nyny98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Jacob,
July 27, 2020

On time delivery all questions answered. Great. The only thing I can criticize is there is a mark on the bumper that's very noticeable that was not in any of the photos. The delivery driver took pi More

by rpschlieter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember her name but she was great.
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